If you're using the Starlink router and equipment and you cannot get internet to your device over ethernet, but you can get internet via WiFi, it could be an issue with either your personal equipment or the Starlink equipment. 

Please try the following:

1. Try using multiple ethernet cables.
   • If you can connect with a different cable, then the issue is with the original ethernet cable.
2. Try connecting different devices to the router with the working ethernet cable.
   • If you're only experiencing connection issues on one device, then the issue is rooted to the ethernet port on that device. We recommend reaching out to that device's manufacturer.

    

3. If all devices cannot get internet, then it is likely an issue with your Starlink ethernet adapter or your Starlink router.

If you suspect this issue to be caused by any Starlink hardware based on these steps, please click "Contact Support" to submit a support ticket with the following information:

• Photos of the equipment (ethernet adapter, ports, connectors, and any damage)
• Any troubleshooting steps you've already taken

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If you are a residential US or Canada customer and you're unable to get online or are suddenly offline, you can call 1-866-606-5103 in the US or 1-888-864-1321 in Canada for phone support. This service is currently in a trial phase and is only for Starlink customers in the U.S. and Canada who are dealing with connection issues. For other concerns, please submit a Starlink ticket. The phone line is open Monday to Friday, 6:00 AM to 6:00 PM Central Time.