This means you are not connected to the Starlink Router.

• Check if the LED light is illuminated, indicating power to the router.
  • If not on, ensure all cables are tightly connected and try another power source.
• Reset the router to factory settings and try to connect to the Starlink Network. Network name will appears as "STARLINK".
  • How to factory reset
  • How to update SSID and password
• If you are still unable to connect to the router, click the thumbs down icon to submit a support ticket.
• If you are able to connect to your Starlink router, but unable to connect to the Internet, we recommend visiting the topics below for further troubleshooting.

Recommended Topics:

• App Says Starlink is Offline - Disconnected
• App Says Starlink is Offline - Booting
• App Says Starlink is Offline - Searching