- Help Center Home
- Account
- Billing
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- Service Plans
- Mobile (Roam)
- Standard (Residential)
- What is a service line?
- What is the Starlink "Residential Lite" service plan?
- What is the $0 Starlink Kit with Signup of 12-Month Residential Service Option?
- What are Priority service plans?
- Additional FAQs - Service Plans
- Priority (Business)
- API
- Dashboard
- Is Starlink available for purchase by Government entities?
- Why do I need a service address for the roaming plan?
- What is Starlink Business?
- What should I do if my boxes or kits are damaged?
- What is the Terminal Access Charge?
- How can a U.S. Government entity purchase Starlink?
- How do Starlink Business customers receive invoices?
- How do I view my monthly data usage/top-up blocks?
- How do I set up a child account?
- Are there any differences with installing a Starlink Performance (Gen 2) vs the Starlink Performance (Gen 1)?
- How do I install my power supply unit to prevent overheating?
- If I cancel service as a business account, when will it end?
- Do I need a certificate of origin?
- How do I upgrade to Starlink Business?
- How can I manage my data on Local/Global Priority plans?
- What happens when I reach my data limit for Priority Plans?
- What are my Starlink's specifications for bulk shipments?
- What information should Enterprise accounts include when paying by wire?
- Vendor & Supplier Documentation - W9 Form
- When can I receive a packing list with the serial numbers for my Starlinks?
- Who is a Starlink authorized commercial reseller?
- Global Priority (Maritime/Mobility)
- Data Amounts
- Aviation
- What are the Starlink service plans?
- What is the recommended Starlink Kit for my service plan?
- I can't find my service plan?
- Does Starlink offer a program to exchange my current Starlink kit for a newer version?
- What is the rent Starlink option?
- What is the Starlink family discount?
- What is Starlink's fair use policy?
- Setup & Install
- Specifications & Configuration
- Troubleshooting
- Help Center Home
- Account
- Billing
- Orders
- Service Plans
- Mobile (Roam)
- Standard (Residential)
- What is a service line?
- What is the Starlink "Residential Lite" service plan?
- What is the $0 Starlink Kit with Signup of 12-Month Residential Service Option?
- What are Priority service plans?
- Additional FAQs - Service Plans
- Priority (Business)
- API
- Dashboard
- Is Starlink available for purchase by Government entities?
- Why do I need a service address for the roaming plan?
- What is Starlink Business?
- What should I do if my boxes or kits are damaged?
- What is the Terminal Access Charge?
- How can a U.S. Government entity purchase Starlink?
- How do Starlink Business customers receive invoices?
- How do I view my monthly data usage/top-up blocks?
- How do I set up a child account?
- Are there any differences with installing a Starlink Performance (Gen 2) vs the Starlink Performance (Gen 1)?
- How do I install my power supply unit to prevent overheating?
- If I cancel service as a business account, when will it end?
- Do I need a certificate of origin?
- How do I upgrade to Starlink Business?
- How can I manage my data on Local/Global Priority plans?
- What happens when I reach my data limit for Priority Plans?
- What are my Starlink's specifications for bulk shipments?
- What information should Enterprise accounts include when paying by wire?
- Vendor & Supplier Documentation - W9 Form
- When can I receive a packing list with the serial numbers for my Starlinks?
- Who is a Starlink authorized commercial reseller?
- Global Priority (Maritime/Mobility)
- Data Amounts
- Aviation
- What are the Starlink service plans?
- What is the recommended Starlink Kit for my service plan?
- I can't find my service plan?
- Does Starlink offer a program to exchange my current Starlink kit for a newer version?
- What is the rent Starlink option?
- What is the Starlink family discount?
- What is Starlink's fair use policy?
- Setup & Install
- Specifications & Configuration
- Troubleshooting
What should I do if my boxes or kits are damaged?
If your order arrives damaged, please contact Starlink Support via your Starlink account. Indicate how many boxes/Starlinks are damaged along with any photos if possible.
Can't find what you're looking for? Contact Support.