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  • Help Center Home
  • Account
  • Billing
  • Orders
  • Service Plans
  • Mobile (Roam)
  • Standard (Residential)
  • What is a service line?
  • What is the Starlink "Residential Lite" service plan?
  • What is the 12-Month Residential Service Option?
  • What are Priority service plans?
  • Additional FAQs - Service Plans
  • Priority (Business)
  • API
  • Dashboard
  • Is Starlink available for purchase by Government entities?
  • Why do I need a service address for the roaming plan?
  • What is Starlink Business?
  • What should I do if my boxes or kits are damaged?
  • What is the Terminal Access Charge?
  • How can a U.S. Government entity purchase Starlink?
  • How do Starlink Business customers receive invoices?
  • How do I view my monthly data usage/top-up blocks?
  • How do I set up a child account?  
  • Are there any differences with installing a Starlink Performance (Gen 2) vs the Starlink Performance (Gen 1)?
  • How do I install my power supply unit to prevent overheating?
  • If I cancel service as a business account, when will it end?
  • Do I need a certificate of origin?
  • How do I upgrade to Starlink Business?
  • How can I manage my data on Local/Global Priority plans?
  • What happens when I reach my data limit for Priority Plans?
  • What are my Starlink's specifications for bulk shipments?
  • What information should Enterprise accounts include when paying by wire?
  • Vendor & Supplier Documentation - W9 Form
  • When can I receive a packing list with the serial numbers for my Starlinks?
  • Who is a Starlink authorized commercial reseller?
  • Global Priority (Maritime/Mobility)
  • Data Amounts
  • Aviation
  • What are the Starlink service plans?
  • What is the recommended Starlink Kit for my service plan?
  • I can't find my service plan?
  • Does Starlink offer a program to exchange my current Starlink kit for a newer version?
  • What is the rent Starlink option?
  • What is the Starlink family discount?
  • What is Starlink's fair use policy?
  • Setup & Install
  • Specifications & Configuration
  • Troubleshooting

What should I do if my boxes or kits are damaged?


If your order arrives damaged, please contact Starlink Support via your Starlink account. Indicate how many boxes/Starlinks are damaged along with any photos if possible.


Can't find what you're looking for? Contact Support.

    What should I do if my boxes or kits are damaged? - Starlink Help Center