What should I do if my boxes or kits are damaged? - Starlink Help Center

.mui-xs3fld{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;text-align:center;}JavaScript must be enabled on your browser, otherwise content or functionality of starlink.com may be limited or unavailable.

Careers Satellite Operators Authorized Resellers Privacy & Legal Privacy Preferences

Starlink © 2025

Starlink is a division of SpaceX. Visit us at spacex.com

What should I do if my boxes or kits are damaged? - Starlink Help Center

Help Center Home

Help Center Home

Account
Billing
Orders
Service Plans

Mobile Priority (Maritime/Mobility)

What are the Starlink service plans?

I can't find my service plan?

Additional FAQs

What is the rent Starlink option?

What is the Starlink family discount?

What is the "Roam" service plan?

What is a service line?

What is the Starlink "Residential Lite" service plan?

What are Priority service plans?

Does Starlink offer a program to exchange my current Starlink kit for a newer version?

What is the recommended Starlink Kit for my service plan?

What is Starlink's fair use policy?

Aviation

Priority (Business)

API

Dashboard

How can I get a quote for Starlink for my business?

What information should business accounts include when paying by wire?

How can a U.S. Government entity purchase Starlink?

Who is a Starlink authorized commercial reseller?

How do Starlink Business customers receive invoices?

How do I install my power supply unit to prevent overheating?

What are my Starlink's specifications for bulk shipments?

Why do I need a service address for a mobile plan?

What should I do if my boxes or kits are damaged?

How do I view my monthly data usage/top-up blocks?

What happens when I reach my data limit for Priority Plans?

When can I receive a packing list with the serial numbers for my Starlinks?

Do I need a certificate of origin?

What is Starlink Business?

Is Starlink available for purchase by Government entities?

If I cancel service as a business account, when will it end?

Vendor & Supplier Documentation - W9 Form

Are there any differences with installing a Flat High Performance vs the Actuated High Performance?

How do I upgrade to Starlink Business?

How do I set up a child account?

Mobile (Roam)

Data Amounts

Setup & Install
Specifications & Configuration
Troubleshooting

Help Center Home
Account
Billing
Orders
Service Plans

Mobile Priority (Maritime/Mobility)

What are the Starlink service plans?

I can't find my service plan?

Additional FAQs

What is the rent Starlink option?

What is the Starlink family discount?

What is the "Roam" service plan?

What is a service line?

What is the Starlink "Residential Lite" service plan?

What are Priority service plans?

Does Starlink offer a program to exchange my current Starlink kit for a newer version?

What is the recommended Starlink Kit for my service plan?

What is Starlink's fair use policy?

Aviation

Priority (Business)

API

Dashboard

How can I get a quote for Starlink for my business?

What information should business accounts include when paying by wire?

How can a U.S. Government entity purchase Starlink?

Who is a Starlink authorized commercial reseller?

How do Starlink Business customers receive invoices?

How do I install my power supply unit to prevent overheating?

What are my Starlink's specifications for bulk shipments?

Why do I need a service address for a mobile plan?

What should I do if my boxes or kits are damaged?

How do I view my monthly data usage/top-up blocks?

What happens when I reach my data limit for Priority Plans?

When can I receive a packing list with the serial numbers for my Starlinks?

Do I need a certificate of origin?

What is Starlink Business?

Is Starlink available for purchase by Government entities?

If I cancel service as a business account, when will it end?

Vendor & Supplier Documentation - W9 Form

Are there any differences with installing a Flat High Performance vs the Actuated High Performance?

How do I upgrade to Starlink Business?

How do I set up a child account?

Mobile (Roam)

Data Amounts

Setup & Install
Specifications & Configuration
Troubleshooting

What should I do if my boxes or kits are damaged?

If your order arrives damaged, please contact Starlink Support via your Starlink account. Indicate how many boxes/Starlinks are damaged along with any photos if possible.

Can't find what you're looking for? Contact Support.

Search support articles

Search support articles