What should I do if my boxes or kits are damaged? - Starlink Help Center

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What are the Starlink service plans?

What is the Starlink Family Discount?

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What is the recommended Starlink Kit for my service plan?

I can't find my service plan?

What is the Starlink "Residential Lite" Service Plan?

What is the "Roam" service plan?

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How do I install my power supply unit to prevent overheating?

Are there any differences with installing a Flat High Performance vs the Actuated High Performance?

How do Starlink Business customers receive invoices?

Vendor & Supplier Documentation - W9 Form

If I cancel service as a business account, when will it end?

If I downgrade my plan, how does data consumption work?

How do I upgrade to Starlink Business?

What are my Starlink's Specifications? (For Bulk Shipments)

What should I do if my boxes or kits are damaged?

If I have 2 terminals on my Premium mobile subscription, how do the terminals get service/how does switching work?

Who is a Starlink authorized commercial reseller?

When can I receive a packing list with the serial numbers for my Starlinks?

How can a U.S. Government entity purchase Starlink?

How do I set up a Child Account?

What information should business accounts include when paying by wire?

Do I need a Certificate of Origin?

How can I get a quote for Starlink for my business?

Is Starlink available for purchase by Government entities?

What is Starlink Business?

Why do I need a service address for a mobile plan?

Mobile (Roam)

Data Amounts

What is Starlink's Fair Use Policy?

Mobile Priority (Maritime/Mobility)

What are the Starlink service plans?

What is the Starlink Family Discount?

What is the rent Starlink Option?

What is a service line?

What is the recommended Starlink Kit for my service plan?

I can't find my service plan?

What is the Starlink "Residential Lite" Service Plan?

What is the "Roam" service plan?

Aviation

Priority (Business)

API

Dashboard

How do I install my power supply unit to prevent overheating?

Are there any differences with installing a Flat High Performance vs the Actuated High Performance?

How do Starlink Business customers receive invoices?

Vendor & Supplier Documentation - W9 Form

If I cancel service as a business account, when will it end?

If I downgrade my plan, how does data consumption work?

How do I upgrade to Starlink Business?

What are my Starlink's Specifications? (For Bulk Shipments)

What should I do if my boxes or kits are damaged?

If I have 2 terminals on my Premium mobile subscription, how do the terminals get service/how does switching work?

Who is a Starlink authorized commercial reseller?

When can I receive a packing list with the serial numbers for my Starlinks?

How can a U.S. Government entity purchase Starlink?

How do I set up a Child Account?

What information should business accounts include when paying by wire?

Do I need a Certificate of Origin?

How can I get a quote for Starlink for my business?

Is Starlink available for purchase by Government entities?

What is Starlink Business?

Why do I need a service address for a mobile plan?

Mobile (Roam)

Data Amounts

What is Starlink's Fair Use Policy?

What should I do if my boxes or kits are damaged?

If your order arrives damaged, please contact Starlink Support via your Starlink account. Indicate how many boxes/Starlinks are damaged along with any photos if possible.

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