Download the Starlink app (iOS, Android) to check for outages, obstructions, alerts, and additional information.
Gen 3 Router
WiFi Router Light:
- Light is on the front of the router
- Solid White = Connected to internet. Will turn off after 1 hour
- Blinking White Light = Trying to connect. The light will turn solid white when setup is complete and the router is connected to the internet, or solid red if the router cannot get a connection to the internet in 20 minutes
- Violet Light = Router is in bypass mode. Will turn off after 1 hour. Factory reset required to exit bypass mode
- Red Light = Not connected to the internet
- No Light = No power to router. With good connection, the light will turn off after 1 hour.
Power Supply Light:
- LED on lower front left of router
Specifications:
Gen 2 Router/Mesh Router
WiFi Router Light:
- White light is on the bottom of the router. Under certain light conditions, the light may appear blue.
- The Graphic on the front of the router represents 'Earth to Mars' "orbital transfer ellipse". There are no lights on the front of the router
- Solid light = Power is being supplied to the router
- No light = No power to router. Check the outlet and ensure it is fully plugged in
Power Supply Light:
- N/A - The power supply is built into the router
Gen 1 Router
WiFi Router Light:
- Light is on the front of the router
- Solid white = Good connection to internet
- Blinking white = Searching for satellites. If the router cannot get a connection to the internet in 20 minutes, the light will become red
- Red = Starlink not connected
- No light = No power to router. Check your cable's connection with the power supply
Power Supply Light:
- Two solid white lights = Good power connection
- One white light on = Make sure everything is securely plugged in and there is no damage to hardware or cables
- No lights on = No power to power supply. Check the outlet and ensure it is fully plugged in
