Once your order is placed, you have a small window (usually 1-3 hours) to update your order including canceling the order or changing the order's shipping address. Once this window passes, your order will be released to distribution and can no longer be updated.

You will know your order has been released to distribution when your order is in "Preparing Shipment" or "Shipped" or has an estimated delivery date.

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If your order can be cancelled, you can follow the instructions below to cancel the order:

Website:

1. Log in to your Starlink Account Page
2. Select "Orders" to open the Order page
3. Select order you want to cancel
4. Select "Cancel" next to "Order Details"
5. Confirm cancellation (order status will change to "Cancelled")

Starlink App: 

1. Login to the Starlink App
2. Select "Orders" page
3. Select order you want to cancel 
4. Slide to cancel order under "Cancel order" at the bottom of the screen
5. Select 'Yes' in the pop-up window

If you encounter an error when canceling (i.e. "Unable to cancel order"), here's some troubleshooting steps:

• Double check if canceling the order successfully went through or try again (in case of blip)
• Switch to App if error occured on Web and vice versa

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If your order can no longer be cancelled, you can try one of the following:

• refuse delivery so it sends back to the shipper (us) (preferred option)
• return the item after it has been delivered (preferred option)
• reach out to the carrier in your tracking information once the order is shipped