Once your order has been shipped, please contact the carrier shown on your tracking information for updates on your order.

​

United States

Carrier: FedEx

Phone Number: 1(800)463-3339

​

United States (Alaska and Hawaii)

Carrier: UPS

Phone Number: 1(800)742-5877

​

England, Guernsey, Isle of Man, Jersey, Northern Ireland, Scotland, Wales

Carrier: DHL Parcel UK

Phone Number: 02476 937 770

​

Argentina

Carrier: DHL/DHL Express

Phone Number:

• +1 317 554 5191 (DHL)
• 0810 1223 345 (DHL Express)

Partner Carrier (Local Delivery): DPD

Phone Number: (081) 0266-4240

​

Australia

Carrier: AusPost

Phone Number: 13 POST (13 7678)|

​

Austria

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat+49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 0800-550505

Partner Carrier (Local Delivery): ÖPAG

Phone Number: 43800010100

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Bahamas

Carrier: DHL Express

Phone Number: 1-242-302-4075

​

Belgium

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) +32 2 715 50 50

Partner Carrier (Local Delivery): BPost

Phone Number: 022785126

​

Botswana

Carrier: DHL Express

Phone Number: +267 370 5700

​

Brazil

Carrier: DHL Supply Chain

Phone Number: Carrier will reach out via WhatsApp to resolve delivery issues

​

Bulgaria

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 0700 17 700 or *3456

Partner Carrier (Local Delivery): Rapido

Phone Number: +359 700 16 006

​

Canada

Carrier: Purolator

Phone Number: 1(888)511-4811

​

Chile

Carrier: DHL Express

Phone Number: +56 2 2666 2050

​

Costa Rica

Carrier:

• FedEx
• DHL Express

Phone Number:

• 1(800)463-3339
• 2209-6000

​

Colombia

Carrier: TMS (Logisflow)

Phone Number: Carrier will reach out via WhatsApp to resolve delivery issues

​

Croatia

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 77 777 345

Partner Carrier (Local Delivery): Hrvatska pošta

Phone Number: 072 303 304

​

Cyprus

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 77 777 345

Partner Carrier (Local Delivery): Cyprus Post

Phone Number: 8000 2000

​

Czech

Carrier: DHL Paket Germany

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 840 103 000 or (220 300 111)

Partner Carrier (Local Delivery): Czech Post

Phone Number: 800 104 410

​

Denmark

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) +45 70 345 345

Partner Carrier (Local Delivery): PostNord

Phone Number: 0771-33 33 10

​

Estonia

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 6808555

Partner Carrier (Local Delivery): Itella/Posti Ltd.

Phone Number: +372 60 11 000

​

Finland

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 030 45 346

Partner Carrier (Local Delivery): DHL Express Customer Support (Local) 030 45 346

Phone Number: +358 200 77000

​

France

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 0825 10 00 80

Partner Carrier (Local Delivery): La Poste Colissimo

Phone Number: 0825 878 888

​

Germany

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat (+49 (0) 173/54 64 461)
• DHL Express Customer Support (Local)
• Domestic Shipment +49 (0) 228 902 435-11
• International Shipment +49 (0) 228 902 435-13

​

Ghana

Carrier: DHL Express

Phone Number: 233302213090

​

Hungary

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) +36 1 2 45 45 45

Partner Carrier (Local Delivery): Magyar Posta

Phone Number: 36-1-767-8282

​

Indonesia

Carrier:

• Adex
• SAP

Phone Number:

• +62 2129192792
• WhatsApp: +62 82112347199
• Contact Carrier: halo@adex.co.id +62 2122806611
• WhatsApp: +62 82324051258
• Contact Carrier: customercare@sap-express.co.id

​

Ireland

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 0818 725 725

Partner Carrier (Local Delivery): AnPost

Phone Number: 011 353 1 705 7600

​

Italy

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 199 199 345

Partner Carrier (Local Delivery): SDA (Poste Italiane)

Phone Number: +39 659581

​

Kenya

Carrier: DHL Express

Phone Number: +254 (0) 711 017 120

Partner Carrier (Local Delivery): G4S

​

Latvia

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) +371 660 10 000

Partner Carrier (Local Delivery): Itella/Posti Ltd.

Phone Number: +371 67815914

​

Lithuania

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 852360700

Partner Carrier (Local Delivery): Itella/Posti Ltd.

Phone Number: 37070055009

​

Luxembourg

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) +352 35 09 09

Partner Carrier (Local Delivery): P & T Luxembourg

Phone Number: 8002 8004

​

Madagascar

Carrier: DHL Express

Phone Number: +261 20 22 428 39

​

Malawi

Carrier: DHL Express

Phone Number: +265 9999017040

​

Malaysia

Carrier:

• DHL Express
• DHL e-Commerce

Phone Number:

• 1 800 888 388
• +603 2779 2300

​

Malta

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) +356 21800148

Partner Carrier (Local Delivery): Malta Post

Phone Number: (+356) 212 244 21

​

Mexico

Carrier: DHL Express

Phone Number: +52 (55) 5345 7000

​

Mozambique

Carrier: DHL Express

Phone Number: 258 21 225300

​

Netherlands

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 088 055 2000

Partner Carrier (Local Delivery): DHL Parcel NL

Phone Number: +31 88 345 4399

​

New Zealand

Carrier:

• NZ-Post
• NZ Couriers

Phone Number:

• 0800 501 501
• 0800 501 501

​

Nigeria

Carrier: DHL Express

Phone Number: 0700 225 5345|

​

Peru

Carrier: JCU

Phone Number: (01) 470-1107

​

Philippines

Carrier:

• AIRSPEED
• LBC EXPRESS
• NINJA VAN

Phone Number:

• (02) 8852-7328 to 37
• (02) 8858-5999|
• Chat via website ​

Poland

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) +48 42 6 345 100

Partner Carrier (Local Delivery): DHL Parcel Poland

Phone Number: +48 42 6 345 345

​

Portugal

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 707 505 606

Partner Carrier (Local Delivery):

• DHL Parcel Portugal
• CTT Expresso

Phone Number:

• Parcel: +48 42 6 345 345
• CTT: 21 047 16 16

​

Romania

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 021 222 1 777

​

Slovakia

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) +421 2 48 204 700, 18 811

Partner Carrier (Local Delivery): In Time s.r.o.

Phone Number: 02/16 160

​

Slovenia

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) +386 1 588 78 00

Partner Carrier (Local Delivery): Pošta Slovenije

Phone Number: 080 14 00

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South Sudan

Carrier: DHL Express

Phone Number: 249183777135

​

Spain

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 902 12 24 24

Partner Carrier (Local Delivery): DHL Parcel Spanien Correos y Telégrafos Espagne

Phone Number: +34 902 12 24 24*

​

Sweden

Carrier:

• DHL Paket Germany
• DHL Express

Phone Number: Visit website

Partner Carrier:

• DHL Express WhatsApp Chat +49 (0) 173/54 64 461
• DHL Express Customer Support (Local) 0771-400 345

Partner Carrier (Local Delivery): PostNord

Phone Number: 0771-33 33 10

​

Uruguay

Carrier: FedEx

Phone Number: 1(800)463-3339

​

Zambia

Carrier: DHL Express

Phone Number: 260 211 376400