You can return a purchased mount/accessory from the Starlink Shop within 30 days of delivery to receive a full refund. If you are outside the 30 day window, you are unable to return your order.

Here are the steps to initiate a return: (Important note, the self service return flow is only available on desktop. If you are using the app, please log on via a desktop or via a browser on your mobile device).

1. Navigate to the "Your Orders" tab, then select the affected order.
2. Click "Return" under the Order Details section and follow the steps to initiate your return.
3. Once your order status shows "Closed" no action or return label is needed and your refund will be automatically issued. You may dispose of your hardware.
4. If the "Return" button is not shown click "Contact Support" at the bottom of this topic within 30 days of receiving your order.
5. Select the the order number and include the item name in your message to reach Support for further assistance.