Residential and Business customers on specific service plans may have associated policies that prevent them from changing to a different service plan. These policies may be applicable for the duration of the time on these service plans.

The specific service plans include:

Starlink Rental option:

• Residential customers on the Starlink Rental option may not be permitted to change their service plan. Business customers on the Starlink Rental option may change their service plans to any of the following options: (Priority 40GB, Priority 1TB, Priority 2TB).

Starlink Financing/Installments option:

• Customers on the Starlink Financing/Installments option may not be permitted to change their service plan for the entire duration of the financing term.

Regional Savings:

• Customers that received a "Regional Savings" may not be permitted to change their service plan for 6 months after the date the order is placed, unless they contact support and agree to pay the regional savings.

Government Subsidy Programs:

• Starlink has partnered with different government entities to offer internet connectivity at a discounted rate for eligible households. Customers on these discounted service plans may not be permitted to change their service plan.

Disaster Relief:

• Customers on any Disaster Relief service plan may not be permitted to change their service plan.

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Additional limitations:

• Customers whose accounts have been suspended due to billing non-payment may not be able to change their service plan
• Customers in "Sold Out" regions, that do not have other service plans available to them, may not be able to change their service plan

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Related Topics:

• How do I change my service plan?