Residential and Business customers on specific service plans may have associated policies that prevent them from changing to a different service plan. These policies may be applicable for the duration of the time on these service plans.
The specific service plans include:
Starlink Rental option:
- Residential & Business customers on the Starlink Rental option may not be permitted to change their service plan.
Starlink Financing/Installments option:
- Customers on the Starlink Financing/Installments option may not be permitted to change their service plan for the entire duration of the financing term.
Government Subsidy Programs:
- Starlink has partnered with different government entities to offer internet connectivity at a discounted rate for eligible households. Customers on these discounted service plans may not be permitted to change their service plan.
Disaster Relief:
- Customers on any Disaster Relief service plan may not be permitted to change their service plan.
12-Month Commitment option:
- Customers on the 12-month Residential plan must reach out to Customer Support in order to change their service plan and will be charged a Change Fee, pro-rated for the month of their service plan change.
Additional limitations:
- Customers whose accounts have been suspended due to billing non-payment may not be able to change their service plan
- Customers in "Sold Out" regions, that do not have other service plans available to them, may not be able to change their service plan. The option to change to a Fixed (Standard, Priority) plan will only appear if there is available capacity. If capacity is not available, you will not see this option.
- Customers whose initial service plan has not yet been activated cannot change their service plan.
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