For Enterprise customers, once the service line is active, you can change the service plan using the dashboard or API.

To update the product of a service line via dashboard follow the steps below:

1. Log into your account on Starlink.com
2. Navigate to dashboard tab > select "Manage"
3. Select the 'pencil icon' near "Service Plan/Subscription" to edit your subscription.
4. Select the desired service plan. By switching service plans, you are accepting the terms and conditions of the new service plan.

To update the product of a service line via API follow the steps below:

1. GET available subscription products
2. PUT the updated product onto the desired service line

For detailed information, refer to our readme.io documentation. Your account manager can provide a password for access to our documentation.

Note: API access is provided to larger business customers to manage accounts, user terminals, and service.

Change to higher priced plan: Access to the upgraded service plan will be immediate and you will be charged the higher price starting on the day you upgrade the plan. Your monthly invoice will reflect the difference in the pro-rated monthly price for the upgraded plan and the remaining days of your billing cycle. 

Change to a lower priced plan: Your current service plan will remain the same for the remainder of the billing cycle. Access to the downgraded service plan will take effect at the start of your next billing cycle. If there are any overage charges that accrued under the previous and new service plans, you will be charged for them in the invoice for the next billing cycle. You will be charged the lower monthly service price for the downgraded service plan at the start of your next billing cycle.

Change to a plan priced the same:  Access to the service plan will be immediate. Pricing reflected on the monthly invoice will remain the same.

Pausing or cancelling a service plan: A service plan that is paused or cancelled will remain active until the end of the current billing cycle. If that service plan is later reactivated, it will be pro-rated similar to a newly created service plan. 

Priority and Mobile Priority data consumption: The data allocated under the service plan is not pro-rated. Overage costs are calculated based on the service plan that was in effect at the time of usage. See examples below of how data usage is treated if you change your plan mid-billing cycle.

• Example 1:

  • Upgrading from a Mobile Priority 50GB plan with 220GB of overage to a Mobile Priority 1TB.
  • You will accrue 220GB of overages based on data usage under the Mobile Priority 50GB plan.
  • The upgraded plan will start with 50GB of priority data already consumed - we do not count the previously accrued overages against the new plan's data usage limit.

• Example 2:

  • Upgrading from a Mobile Priority 50GB plan with 12GB consumed (no overages) to a Mobile Priority 1TB plan.
  • The upgraded plan to start at 12GB of priority data consumed. The remainder of the original plan's 50GB limit is forfeited (38GB).