Functions of the Enterprise Dashboard

Enterprise customers can manage their Starlink services through the Dashboard. The Dashboard provides visibility into Starlink performance and allows businesses to better manage their operations. Some useful functions of the Dashboard are detailed below, with instructions on how to do them with an Enterprise account.

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Activate a new Starlink

When scaling Starlink across your business, you can purchase additional Starlinks within your account. These Starlinks will arrive deactivated and you will need to add them to your account. To activate a new Starlink as an enterprise customer:  How do I activate my Starlink/Service Line using the Dashboard?

Considerations for the activation process:

• If you do not have any subscriptions or kits in the drop down box, please submit a support ticket.
• The service address must be within the same country your account is linked to.

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Deactivate / cancel a service line

If customers are moving a Starlink dish to a different location or only using Starlink for part of the year, they can deactivate their service when not in use. When customers are planning to deactivate a Starlink dish, they will need to cancel the service plan associated with the dish. To deactivate a dish: How do I deactivate/cancel a service line using the dashboard?

Note: When deactivating/cancelling a service line, you will not be billed for that service line on your next billing day of the month. All Starlinks on that service line will get service until the day before the next billing day of the month.

If you remove your Starlinks, but do not cancel the service line, you will continue to be billed for service.

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Remove a Starlink from a service line

If an Enterprise customer wants to transfer a Starlink between different accounts, they will need to remove the Starlink from a service line. Removing a Starlink from a service line will not stop billing, to prevent billing the customer will need to cancel the associated service line. How do I remove a Starlink from a service line using the dashboard?

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Transfer a Starlink between accounts

The whole process of removing an active Starlink from an account and activating on a different account should look like this:

• Deactivate / cancel service line: How do I deactivate/cancel a service line using the dashboard?
• Remove Starlink from service line: How do I remove a Starlink from a service line using the dashboard?
• Transfer Starlink to different account: How do business accounts transfer Starlinks via the dashboard?
• Activate service of the Starlink on the new account:  How do I activate my Starlink/Service Line using the Dashboard?

Starlink Enterprise accounts can transfer their terminals between accounts. There are several cases where this may be applicable:

• For each country that an Enterprise customer wants to use Starlink in, they will need a separate account for that country. Once a Starlink is shipped, it will be locked to the account it was shipped on. However, Enterprise customers can transfer Starlinks between their accounts if they decide to move them between accounts.
  • Example: Company shipped Starlink to the Netherlands on their Netherlands account, but wants to activate fixed service in Germany on their Germany account, they would need to transfer Starlink to a different account for Germany.
• If a customer wants to change resellers, they will need to transfer the Starlink from the current reseller account to the new reseller account. For this process, the current reseller will need to unlock the kit and the future reseller will need to add the kit.
  • Example The current reseller would need to Cancel their service lines and "unlock" their terminals. The recipient reseller would need to "Add" the terminals to their account and activate them on new service lines.

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Opt-in / opt-out of additional data

• How do I opt in for additional data?