How does Starlink support communities during natural disasters and emergencies?

Starlink acts quickly to keep people connected. Our response efforts are grounded in a few core practices:

• Rapid Kit Deployment: Prioritize shipping and activation of new kits to impacted regions
• Proactive Service Credits: Issue automatic service credits to active customers in affected areas. This also includes paused or suspended customers, making it easier for them to get back online quickly and without financial burden.
• Hardware Donations: We send Starlink kits to vetted emergency response organizations operating on the ground.

Who qualifies for a service credit during a disaster?

We automatically issue credits to customers in officially identified disaster areas based on internal criteria (e.g. FEMA declarations, local government alerts, and confirmed service disruptions). No action needed. We’ll apply the credit directly to your account and notify you.

Can I request a free Starlink Kit for emergency use?

We do not provide individual kits on-request during disasters. However, we work directly with vetted non-profit organizations, first responders, and local governments to deliver Starlink Kits where they can have the most impact.

How can I prepare for future disasters with Starlink?

Here’s how to stay ready:

• Keep your Starlink service active so it’s ready to use instantly.

• If you’re not actively using your kit, store it in an accessible location, especially if you’re in a wildfire, flood, or hurricane-prone area.

• Use Starlink Mini or Standard kits with portable power solutions (solar or battery packs) to maintain service during outages.

How do I know if Starlink is right for my disaster preparedness?

Starlink can be a critical tool when disaster strikes. It’s used by:

• Families in remote homes
• Local governments and NGOs
• Search-and-rescue teams
• Mobile health clinics
• Small businesses needing business continuity
• Community WiFi