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- Help Center Home
- Account
- Billing
- Credits & Promotions
- Quebec Subsidy Program
- I live in an unincorporated area, how do I ensure my sales tax is correct?
- Mobile Money - Payment Method
- What is the regulatory fee in Mexico?
- Additional Information - Billing & Payments
- Tax Exemption
- Refunds
- How Billing Works
- Payment Issues
- Billing Issues
- Electronic Invoice (E-Invoice)
- Payment History
- Change Payment Method
- Which Factura will I receive? / Can I receive a Factura A?
- Orders
- Service Plans
- Setup & Install
- Specifications & Configuration
- Troubleshooting
My refund was processed to an inactive card. What do I do?
Depending on your bank, if the account that the card was attached to is still active, the refund will still be successful. This also applies if the card has been reported lost or stolen. If it has been 15 business days and you have not recieved your refund, please reach out to Support for further assistance.
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My bank account has been cancelled/closed. How can I receive my refund?
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