If you have a question or complaint about your Starlink Services or Kits, we want to help you resolve it as soon as possible. You may submit a complaint by any one of the following methods:
Open a Ticket:
The quickest way to receive a resolution is to log into your Starlink Account in the Customer Support Portal and submit a Customer Support Request describing your issue and your desired resolution.
By Email:
Send an email describing your issue and desired resolution to starlinkresolutions@spacex.com. Please include "Consumer Complaint" and your Starlink account number in the subject line of your email. If applicable, please include the following: (i) explain how and when the incident arose; (ii) describe any security incident and/or personal injury or property damage that occurred; (iii) describe in detail any financial compensation to which you believe you are entitled; (iv) attach any documents or photographs that support/illustrate the claim.
By Telephone:
The fastest way to resolve your issue is to open a ticket as described above. If you need to connect with us via the telephone, login to your Starlink Account in the Customer Support Portal and submit a Customer Support Request describing your issue, your desired resolution, and the best telephone number to reach you. Starlink will not charge you a fee for telephone calls with our support team.
If you choose to submit a question or complaint, we will need a detailed description of your concern and the best way to reach you so that we may investigate and respond.
Our goal is to resolve any problem as quickly as possible. We will do our best to fix the issue straight away; however, if we cannot promptly resolve your complaint, we will investigate further and get back to you with an update as soon as we can. We will provide a response to your complaint within 10 business days. Where a final resolution cannot be provided in this time, we will provide information on the required timeframe. Once we have fixed your problem, we will close your complaint. We will also close your complaint if we have tried to contact you, but have not been able to reach you for more than 15 days. If we are unable to resolve your complaint, we will send you notice in your account noting your failure to respond, known as a “Deadlock Notice.”