Services are provided by Starlink Internet Services Limited (Floor 3, Block 3, Miesian Plaza, Dublin 2, D02 Y754, Ireland).
Contact us by submitting a ticket in the Starlink user portal at Starlink.com or the Starlink App.
This contract summary provides the main elements of this service offer as required by EU law. It helps to make a comparison between service offers. Complete information about the service is provided in other documents.
Starlink provides two-way satellite-based internet service (“Service”), receivable with a Starlink dish, Wi-Fi router, power supply and mounts (“Starlink Kit” or “Kit”).
Starlink users typically experience download speeds between 25 and 220 Mbps, with a majority of users experiencing speeds over 100 Mbps. Upload speeds are typically between 5 and 20 Mbps. Latency ranges between 25 and 50ms on land, and 100+ms on open waters. These speeds make Starlink suitable for streaming, video calls, online gaming, and other typical household internet use.
Stated speeds below and uninterrupted use of the Services are not guaranteed. Actual speeds may be lower than expected speeds during times of high usage. Performance varies based on location, time of day and the precedence Starlink gives your data in the network based on your Service Plan.
Please see our Fair Use Policy for more information on how Starlink treats Standard, Priority, Mobile, and Mobility Priority data and how your services may be impacted under each Plan.
Expected speeds during peak hours of usage:
| FIXED | FIXED | MOBILITY | MOBILITY | |
|---|---|---|---|---|
| SERVICE PLAN | STANDARD | PRIORITY | MOBILE | MOBILE PRIORITY |
| AVAILABILITY | ≥99% | ≥99% | ≥99% | ≥99% |
| DOWNLOAD | 25-100 mbps | 40-220 mbps | 5-50 mbps | 40-220 mbps |
| UPLOAD | 5-10 mbps | 8-25 mbps | 2-10 mbps | 8-25 mbps |
| LATENCY | 25-50 ms | 25-50 ms | <99 ms | <99 ms |
Mobile Services Subject to Regulatory Approval. Mobile Services are subject to regulatory approvals and are not available in all locations. You acknowledge and agree that you are solely responsible for (a) understanding and complying with all applicable laws and regulations associated with the use mobile Services and Kits; (b) obtaining any required authorizations; and (c) ceasing use of the Services or Kits where necessary based on geographic location.
Enter your address at https://www.starlink.com and select your hardware and service plan configuration to see the price at your service location.
The Service is billed monthly, in advance, until terminated. You may stop the recurring payment and cancel the Service at any time. There are no early termination fees. In case of Service termination, you are not entitled to a refund of the Starlink Kit, except within the initial 30-day period and pursuant to the conditions described in the Terms of Service.
The Starlink website is configured with accessibility features for End-Users with Disabilities.
In the event of a significant and regular shortfall of the expected perofrmance referenced above that is attributable to Starlink, you may be entitled to legal remedies. If you are experiencing an issue, please contact support by submitting a ticket in your user account. We will make every effort to resolve your issue. However, if we cannot, you may have the option of seeking further remedies at the regulatory authority or a court.
The quickest way to receive a resolution is to log into your Starlink Account in the Customer Support Portal and submit a Customer Support Request describing your issue and your desired resolution. You may also send an email describing your issue and your desired resolution to starlinkresolutions@spacex.com. If you wish to make a complaint, please include “Consumer Complaint” in the subject of your request.