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- Help Center Home
- Account
- About Starlink
- Brazil - Nota Fiscal
- Contact Starlink Customer Support
- Who is a Starlink authorized retailer?
- Canadian Wildfire Response
- Starlink's Efforts in South Africa
- Registration of your identification information
- Additional FAQs - Account
- Change Account Information
- Change Contact Information
- Change Account Password
- Change Shipping Address
- Change Service Address
- Change Payment Method
- Change Service Plan
- Pause Service
- Resume/Reactivate Service
- Transfer Ownership
- Activate Service (Retail)
- Cancel Service
- Change preferred account language
- How do I update my notification preferences?
- Two Step Verification
- Can I merge or split my existing account?
- How can I adjust my Priority data?
- Deposit & Pre-Order
- Phishing or suspicious emails or texts claiming to be from Starlink
- Hurricane Relief (Helene and Milton)
- Los Angeles Wildfire Response
- Billing
- Orders
- Service Plans
- Setup & Install
- Specifications & Configuration
- Troubleshooting
Can I replace my Starlink kit at an authorized retailer?
Starlink is now offering retail replacment pick up!
Please file a support ticket on your account with interest in picking up a replacement. To activate a new replacement, follow the activation steps and choose 'existing account'. For more information about the retailers, check out our authorized retailers. If you are having trouble with the activation process, please file a support ticket on your account.
Can't find what you're looking for? Contact Support.