Can I replace my Starlink kit at an authorized retailer? - Starlink Help Center

.mui-xs3fld{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;text-align:center;}JavaScript must be enabled on your browser, otherwise content or functionality of starlink.com may be limited or unavailable.

Careers Satellite Operators Authorized Resellers Privacy & Legal Privacy Preferences

Starlink © 2025

Starlink is a division of SpaceX. Visit us at spacex.com

Can I replace my Starlink kit at an authorized retailer? - Starlink Help Center

Help Center Home

Help Center Home

Account

Who is a Starlink authorized retailer?

Brazil - Nota Fiscal

Hurricane Relief (Helene and Milton)

Los Angeles Wildfire Response

Customer support channels and addresses

Registration of your Identification Information

Additional FAQs

About Starlink

Change Account Information

Change Contact Information

Change Account Password

Change Shipping Address

Change Service Address

Change Payment Method

Change Service Plan

Manage Data Usage

Pause Service

Resume/Reactivate Service

Transfer Ownership

Activate Service (Retail)

What is an outside region fee?

How do I activate my Starlink?

Can I replace my Starlink kit at an authorized retailer?

What is a Starlink identifier?

Cancel Service

Can I merge or split my existing account?

Two Step Verification

Change preferred account language

Deposit & Pre-Order

Billing
Orders
Service Plans
Setup & Install
Specifications & Configuration
Troubleshooting

Help Center Home
Account

Who is a Starlink authorized retailer?

Brazil - Nota Fiscal

Hurricane Relief (Helene and Milton)

Los Angeles Wildfire Response

Customer support channels and addresses

Registration of your Identification Information

Additional FAQs

About Starlink

Change Account Information

Change Contact Information

Change Account Password

Change Shipping Address

Change Service Address

Change Payment Method

Change Service Plan

Manage Data Usage

Pause Service

Resume/Reactivate Service

Transfer Ownership

Activate Service (Retail)

What is an outside region fee?

How do I activate my Starlink?

Can I replace my Starlink kit at an authorized retailer?

What is a Starlink identifier?

Cancel Service

Can I merge or split my existing account?

Two Step Verification

Change preferred account language

Deposit & Pre-Order

Billing
Orders
Service Plans
Setup & Install
Specifications & Configuration
Troubleshooting

Can I replace my Starlink kit at an authorized retailer?

Starlink is now offering retail replacment pick up!

Please file a support ticket on your account with interest in picking up a replacement. To activate a new replacement, follow the activation steps and choose 'existing account'. For more information about the retailers, check out our authorized retailers. If you are having trouble with the activation process, please file a support ticket on your account.

Can't find what you're looking for? Contact Support.

Search support articles

Search support articles