Why was I automatically charged for service?

When you buy Starlink from starlink.com, you are charged for the Starlink kit, but not your first month's service.

Your first bill will occur either on activation or 30 days after your Starlink ships, whichever comes first.

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When will I receive my referral credit?

Referral credits are automatically applied 30-days after the referee activates their account. The credit will be automatically used to deduct from your next invoice.

Please note, in order to receive a referral credit, the referral link must have been used. We are unable to issue referral credits in cases where the referral link was not used.

For more information on referrals, see here.

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Can I receive a refund if the current price of a Starlink kit is less than when I purchased mine?

If you ordered within the past 30 days, please reach out to Starlink Customer Support by submitting a support ticket for further assistance.

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I wasn't using service. Can I have a refund?

We are unable to issue refunds or credits for unused service. Your Starlink subscription service is a month to month service which is not contingent on usage.

Much like other monthly subscriptions or a cell phone carrier, services are still being provided regardless of the amount data used as we're maintaining your dish's spot within our network.

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Can I make a partial payment for my bill?

We understand that flexibility in payments can be helpful, but unfortunately, our system requires that the full balance be paid in a single transaction. At this time, we are unable to:

• Offer payment plans
• Split payments between multiple payment methods
• Pay off past balances separately
• Adjust or delay billing due dates

We apologize for any inconvenience this may cause and appreciate your understanding.

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Can I make a late payment for my bill?

Starlink is unable to accommodate requests to defer or adjust payment dates. Note that you can make a payment at any time by navigating to the Billing tab and selecting the 'Make a Payment' button.

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When will I be charged if I switch my service plan?

If you are upgrading to a more expensive service plan, you will be charged at the time you upgrade. The charge be the pro-rated amount of the new service plan for the remainder of your current monthly service period.

If you are downgrading to a less expensive plan, the downgrade will take affect at the end of your current monthly service period. You will then be charged for the new service plan on the subsequent month's bill.

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How do I update my billing address?

You can update your billing address by updating your automatic payment method.

Go to Account -> Billing -> Then click on the pencil next to Automatic Payment Method.

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How much is my monthly subscription?

Your monthly subscription price varies depending on your service plan. You can view previous months' charges in the billing tab of your Starlink account. For specific details you can download invoices for review. You can preview your upcoming bill by clicking "Preview Next Invoice". The invoice preview will update each day of the month and will reflect all charges due as of that day, including any applicable overage data usage from your current cycle or recent changes to your service plan.

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How can I change my tax ID from my personal tax number to my business tax number?

Residential/Standard accounts are for personal use only and not for commercial/business uses. We are unable to add business tax information to a residential account.

If you would like to use your business/legal entity you must create a new business account to obtain the desired plan and billing options.

For more information on creating a business account and/or transfering your device to your new account please see the information below:

• How do I upgrade to Starlink Business?
• How do I transfer ownership of my Starlink hardware?

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I used a referral code. Why was I still charged when I activated?

Referral credits are automatically applied 30-days after the referee activates their account. This means they will be applied to the referee's second month rather than their first.

For more information on the referrals, see here.

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How do I verify if I made a payment?

You can view recent payments and their status (completed or failed) in the billing tab of your Starlink account. You can also download your recent statements (invoices) to verify if there is still outstanding balance.

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I wasn't using Starlink. Why was I charged?

Your Starlink subscription service is a month to month service which is not contingent on usage.

Much like other monthly subscriptions or a cell phone carrier, services are still being provided regardless of the amount data used as we're maintaining your dish's spot within our network.

To prevent future charges from occuring, please make sure to cancel your Starlink service before your the start of your next biling cycle.

You can also considering pausing with Standby Mode for a small monthly fee. Learn more about pausing service here.

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I have not setup my Starlink yet. Why was I charged?

Per the Starlink Terms of Use your subscription will begin either on the date of activation or 30 days after the Starlink ships, whichever happens first.

To prevent future charges from occuring, please make sure to cancel or pause your Starlink service before your the start of your next biling cycle.

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I am on the Roam 50GB service plan. Why was my service shut off?

If you are using the Roam 50GB plan, you will need to opt-in to additional data in order to continue to receive service after using 50GB during your billing period.

For more information, please see How do I opt-in to additional data.

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How do I see my current account balance?

To see how your current account balance, or the current balance due, please go to the billing tab in your Starlink account. If you are using the app, you will need to click "Manage billing" to do so.

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I encountered an issuing while ordering. How do I know if my order was placed?

If your order was successfully placed you will receive an order confirmation email. You can also view all of your hardware, mounts, or accessory orders by following the steps below:

Website:

1. Login to your account
2. Select the "Home" tab
3. Under "Your Orders", you will be able to see your orders.

Starlink App:

1. Login to the Starlink App
2. Select the "Person" icon
3. Select the "Orders" page

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How do I pay off outstanding balances or past due invoices?

1. Log into Your Account
2. Navigate to the Billing Tab
3. If you are using the app, click "Manage payment method"
4. Click "Make a Payment"

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I just paid off my due bills. Why does my account still say it is restricted?

If you just paid off your past due balance but your account is still restricted, please allow up to 1 hour for your payment to process. We appreciate your patience.

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I have a zero balance. Why does my account still say it is restricted?

If you just paid off your past due balance but your account is still restricted, please allow up to 1 hour for your payment to process. We appreciate your patience.

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Where can I view receipts for recent payments?

Receipts or "invoices" can be viewed in the Invoice table in the billing tab of your Starlink account.

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Why have I not yet received my e-invoice?

If you have submitted your Tax information correctly for e-invoice generation, your e-invoice will be sent accordingly. Please note, we experience high demand during the first two weeks of each month so there may be a 3-4 day delay until you receive your e-invoice.

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My device was damaged or defective, can I receive a refund or credit for the period I was offline?

If your device was damaged or defective and you were offline, you may be eligible for a credit for the period you were offline. First check if you have already been issued a credit as this will typically happen at time of replacement. If you have not, please contact support to determine if you are eligible.

Why was I billed for my first month? I thought it was supposed to be free?

The 30-day trial mentioned on the Starlink website does not indicate the first month of service being free, as it is not a 30-day free trial but just a trial of the Starlink hardware.

Instead, it refers to how, if you are unhappy with the service or product within the first 30 days of using the service after billing has begun, you can return the hardware for a full refund.

How do I get refunded for my service if I return my hardware to a retailer within the 30 day return window?

When returning your hardware to a retailer within the 30 day return window, make sure to cancel your Starlink service through your Starlink account. The service refund will be issued by Starlink once the retailer processes the hardware return.

Why does my payment show as pending or pending capture?

A payment that is shown as pending means that the payment has been initiated but is not yet complete. Some payment methods like ACH (Direct Debit / Sepa / Sofort) as well as Mobile Money may take up to 5 business days for fully process at which point they will be marked as complete or failed. We appreicate your patience during this time as there is nothing that can done to shorten this time.

If you have a pending payment and no payable balance you will be unable to intiate another payment until after the pending payment fails or succeeds. In the meantime, you are still able to update your payment method - though this will affect future payments and not the one that is currently pending.

Why was one payment applied to multiple invoices?

Sometimes a payment can be applied to multiple invoices. This is usually the case when a payment for a previous invoice failed. It can be helpful to look at the service periods, invoice due dates, and subscription types for the corresponding invoices for more information.

I thought I wasn't using the service, why was I still charged?

Your Starlink subscription service is a month to month service which is not contingent on usage.

Much like other monthly subscriptions or a cell phone carrier, services are still being provided regardless of the amount data used as we're maintaining your dish's spot within our network.

To determine if you have successfully cancelled service, your service line will have an end date. If the end date is in the future that means your service end on that day. If it is in the past that means you previously cancelled service.

Please note, billing cycles are in UTC so all changes must be made before midnight UTC on your billing day of the month to take effect before the next billing cycle.

Additionally, if you opted-in for additional roam or priority data, you may still be billed after ending service as these charges are post-paid.

What is the Change Fee?

For customers on a 12-month Residential service contract, any of the following actions will result in a Change Fee:

• Changing your service address
• Canceling service
• Failing to pay your bill on time
• Attempting to transfer your kit to another user
• Canceling service during the 30-day trial and not returning your kit

How many service credits do I have?

You can view your existing service credits at the bottom of the Billing page on your Starlink account. Credits have a type (service, hardware, generic) which dicates to what types of invoices they can be applied. Credits also have a total amount and an available amount. The total amount refers to the total amount of the credit. The available amount refers to the amount of the credit that is remaining. The difference is the amount that has already been applied. You can download recent invoices to see on which a credit has been applied.

I made a payment, why am I still suspended?

If you are still suspended after making a payment it is important to check if the payment is still pending. Past-due payments must be fully captured before you are reactivated. Credit card payments at typically pending for less than a minute but can take up to an hour. Direct debit or Mobile Money payments can take up to 5 business days to fully capture.

I submited my required information, why am I still suspended?

If you are required to register additional information, please make sure to submit your information through the alert in your Starlink account. After submitting, allow for up to 24 hours for your information to be verified. Once verified, you will be automatically reactivated.

To confirm that your information has been submitted and verification is in progress, look for an open support ticket titled: "Registration of your Identification Information".

What is the free service until September 30th email about?

We’ve given canceled and suspended Starlink terminals free, high-speed service until September 30 so you can experience our improved network. Over the past year, SpaceX has launched more than 2,300 new satellites, delivering faster speeds, lower latency, and more reliable service worldwide.

Starlink has provided you with a free month of service. If you wish not to take advantage of this, simply do nothing. On September 30th, the service will no longer be able to be activated for free. Even if you choose to use the service, you would not be charged unless you take action to subscribe to a paid plan.

Does this free service apply to all my service lines? No. This free service until September 30th applies only to your canceled or suspended service line(s).

Do I need to do anything to activate the free service? Just plug in your Starlink dish with a clear view of the sky, and you’ll be back online instantly.

Where can I use Starlink during this free month? You can use your Starlink service anywhere in your country—whether at home or on the go.

How long does the free service last? The free service ends on September 30, 2025. At that point, you can reactivate service by picking the plan that best suits your needs. If you don't choose a plan, the free service will automatically end.

When should I pick my paid plan? If you’re ready to move to a paid plan, we recommend waiting until September 30 to make the switch in your account. That way, you’ll get the full benefit of your free month before billing begins.

When does my new billing date start? If you activate a paid plan on September 30th, you’ll be charged a pro-rated amount from that day until your original billing date. After that, billing continues on your original billing date as usual.

Example: If your billing date was the 15th and you switch to a new plan on September 30, you’ll receive a pro-rated charge for September 30–October 15. Going forward, you’ll continue to be billed on the 15th of each month.

What type of plan am I on until September 30th? During this one-time window until September 30th, you’re receiving free access to Starlink’s high-speed service. When your free service ends, you can choose the paid plan that works best for you. Learn more about service plans.

How do I know if I’m eligible? This free service until September 30th is only available to canceled or suspended Starlink service lines (UTs) that received an official email from Starlink. If you did not receive an email, your service line is not included in this free service. If you were suspended, we cleared your oustanding balance.