Starlink now provides role-based access control into the Starlink.com website. Role-based access control (RBAC) gives you more control of who within your account has access to view information and make changes. We have separated the different functions within Starlink.com into separate roles. Each role has an edit and read-only option (except Admin), and roles can be combined to tailor to your specific needs.
For a business customer, role-based access control is an essential security feature so that different teams within your organization can seamlessly interact while “staying in their lane”. For a residential customer, this could enable you to give a tenant or roommate the ability to reboot their terminal or start a support ticket without them having access to buy another Starlink kit, or accessories.
The following roles are available for Starlink.com accounts. Each role defines what a user can view and/or edit within the account.
Admin
- Full access to all Starlink.com functionality.
- Can edit roles for other users.
- Requirement: Each account must have at least one Admin.
Billing
- Can make payments, update payment information, view invoices and account balance, and order through the Starlink Shop.
- Read-only: Can view the Billing and Shop tabs, but cannot make changes.
Technical
- Can make changes on dashboard and service line pages, including:
- Troubleshoot and manage hardware & service.
- Manage service lines.
- Reboot, stow, and configure Starlink terminals/routers.
- Update IP policy.
- Add/remove Starlink devices.
- Add service lines.
- Change service plans.
- View and edit account information, device telemetry, and device commands
- Read-only: Can view dashboard and service line pages, but cannot make changes.
Technical Configuration
- Can make changes on dashboard and service line pages, including:
- Troubleshoot and manage hardware
- Manage service lines
- Reboot, stow, and configure Starlink terminals/routers
- Update IP policy
- View-only access to service plans and service account management.
- View and edit account information, device telemetry, and device commands
- No access to add/remove Starlink devices, add service lines, or change service plans.
Support
- Can create, view, and respond to support tickets.
- Read-only: Can view existing support tickets.
- Note: All users have access to FAQs, regardless of role.
User Management
- Can add, delete, and view users, and edit the roles assigned to them.
- Read-only: Can view users and their roles, but cannot make changes.
Below are a few examples of how these roles may be used:
A technician troubleshooting in the field may have Technical and Support roles.
A team lead may have Technical, Support, and User Management roles so they can add new team members to the system. If the lead also needs the ability to order via the shop, the Admin role would be more appropriate.
An accounting team member may have Billing and Support roles.
What is not included in this initial roll-out of role-based access control?
- API access: Access to the Starlink APIs is not tied to a specific role, but enterprise accounts can still reach out about API access to Starlink support or to their account manager, if applicable.
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