Which plans support pausing?
How to pause service with Standby Mode
How to un-pause and resume high-speed service
What does easy reactivation in dead zones mean?
If I pause my service with Standby Mode and then resume, will I have to pay a demand surcharge?
What happens if I want to resume high-speed service after pausing with Standby Mode, but my area is at capacity for Residential plans?
Will my Starlink still get software updates if my service is paused or canceled?
You can pause your service with Standby Mode, which provides unlimited low-speed data for emergency messaging and easy reactivation in dead zones for a small monthly fee.
You can pause with Standby Mode on all Roam, Residential, and Priority plans (excluding promotional offerings and and select kit rentals).
Note: Business customers and Enterprise accounts cannot pause with Standby Mode.
In just a few clicks, you can easily pause with Standby Mode:
In just a few clicks, you can easily un-pause with Standby Mode and resume high-speed service:
No. If you pause your service with Standby Mode and later resume high-speed service, even in an area where demand surcharges apply, you will not have to pay the surcharge.
Pausing with Standby Mode does not reserve your spot on a Residential plan. If your area is at capacity when you try to resume, you may not be able to reactivate your previous Residential plan. However, you'll be able to resume service immediately on any plan available in your area.
Yes. As long as your Starlink terminal is plugged in and able to connect to the network, it will continue to receive software updates, regardless of whether your service is active, paused with Standby Mode, or even fully canceled. This ensures your hardware stays up to date and ready to perform whenever you choose to reconnect.
Important Notes:
Note: We recently upgraded pause to include Standby Mode. Previously, the pause feature offered zero data at no cost. That option is no longer available. If you are currently paused in most markets, you have until September 13, 2025 to switch to pause with Standby Mode. In Canada you have until October 13th, 2025. In Japan, Indonesia, Burundi, and Kazakhstan you have until September 20th. In Madagascar and Antigua and Barbuda you have until September 30th.
If pausing with Standby Mode does not meet your needs, and you do not opt-in, we will automatically cancel your paused service line at no cost. No action needed on your part.
Pausing service with Standby Mode is not available in the following countries. In these locations, customers with Roam and Priority plans can continue to pause their service at no cost but will not receive any data while paused. Residential customers in these countries cannot pause.
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Which plans support pausing?
How to pause service with Standby Mode
How to un-pause and resume high-speed service
What does easy reactivation in dead zones mean?
If I pause my service with Standby Mode and then resume, will I have to pay a demand surcharge?
What happens if I want to resume high-speed service after pausing with Standby Mode, but my area is at capacity for Residential plans?
Will my Starlink still get software updates if my service is paused or canceled?