In October 2025, select customers received notifications that they would need to update their Starlink by November 17, 2025.

These customers fall into two groups:

1. Customers who must plug in their Starlink by November 17 or their kit will be inoperable.
2. Customers who must plug in their Starlink and perform a software update. Beginning on November 18, their kit will be unable to access the internet until the update is performed.

This is part of ongoing improvements to enhance security, performance, and reliability across the Starlink network.

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Who needs to update?

Only customers who received an email or in-app notification need to take action. Each message includes a Terminal Identification Number (UTID) identifying which Starlink kit(s) are affected.

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Do I need an active service line or subscription?

No. You do not even need an active service line to complete this update. Simply plugging in your Starlink and following the instructions will allow the update to install.

You will not be charged for completing this update or for keeping your Starlink plugged in during the process.

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Instructions for customers who must plug in their Starlink.

If your email was titled “Action Required: Plug in for critical update,” follow these steps:

• Place your Starlink outside and plug it in.
• You do not need a perfectly clear view of the sky to receive the update.
• Check the app for progress. The update will automatically download and install (typically 15-30 minutes).

If your Starlink is already powered on and connected, the update should apply automatically.

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Instructions for customers who must manually perform a software update.

If your email was titled “Action Required: Update Software,” follow these steps:

1. If it isn't already on, plug in your Starlink and place it outside. You do not need a perfectly clear view of the sky to receive the update.
2. Once powered on, your Starlink will download the available update and prompt you in the app when its ready to install. This should take less than 15 minutes.

Where can I find my Starlink User Terminal ID (UTID)?

To find your UTID in the Starlink app, go to the home screen, scroll to the bottom, and select "Advanced." It's listed under the "Starlink" section as the Terminal ID (e.g., 407084a1-4310591b-589a45c5).

To find your UTID on the Starlink website, log in at starlink.com/account, go to the Dashboard, select your service line, and view the details under the Starlink or Terminal section. It will be listed as the User Terminal ID (e.g., 407084a1-4310591b-589a45c5).