(Consistent - Outside of Peak Hours)

If you are experiencing speed issues consistently throughout the day, it may be a Router/WiFi issue or your local setup.

1. Check the Starlink app home screen for any alerts indicating network outages, obstructions, or hardware issues.

2. Ensure your Starlink is being used in the correct service location listed on your account. If you have Starlink Mobile service, you may experience slower speeds. 

3. Check that nothing is blocking Starlink’s view that may be affecting the signal, including heavy dirt or debris or any covering on the face of the Starlink. See How do I clean my Starlink? for additional tips.

4. Power cycle your Starlink and router by unplugging and re-plugging the AC cable from your wall outlet.

5. Remove all third-party hardware and conduct a speed test during off-peak hours using the Starlink app and router. The Starlink app offers a few different speed tests which can help you determine where the slow point in your connection is. 

   • App to Internet - The 'speedometer' speed test is the standard test. This measures the speed from your device to the internet, similar to Fast.com or Ookla speedtests.
   • App to Router - found under ‘Advanced’. This measures the speed of the WiFi connection to your starlink router. If you are experiencing slow speeds on the app to router speed test:
     • Confirm your device has good signal strength and is using the 5Ghz band. See the 'Network' screen in the app for more client information.
     • Use the WiFi Range tool in the app to determine the best location of your router. Also, you can visit the Starlink Shop to purchase a mesh node to extend the connection throughout your home.
     • See How can I improve my WiFi connectivity? for more detailed tips on optimizing your environment, like placing your router in an upright position, in an open area, and away from sources of interference.
   • Router to Internet - found under ‘Advanced’. This measures the speed of your Starlink Internet connection.

 

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(Variable - During Peak Hours)

Peak hours are the times during the day when many Starlink users are trying to use their service at the same time (typically between 6pm and 11pm local time). While we do our best to optimize performance for all users, you may experience varying or slower speeds during these times of peak usage.

If you have Starlink Mobile service, you may experience slower speeds.

We are constantly trying to improve your Starlink service by expanding the Starlink satellite constellation through additional launches to connect more of the world to high speed internet.