Your Starlink kit uses packaging that may shed during shipping, which can result in dust. This does not indicate that your hardware is used—unless explicitly stated, all hardware is new. For more details, click here.

To determine whether your hardware damage is covered under warranty, review the Starlink Limited Warranty.

If your hardware arrived damaged and needs to be replaced, submit a support ticket for a replacement kit (dish, cables, and router). In your ticket, please mention which Starlink on your account is affected and include photos of the damage if possible. Be sure to update your shipping address in case replacement hardware is sent.

Warranty replacement claim:

1. Take photos of any visible damage to help expedite your claim.
2. Click “Contact Support” to submit a support ticket. Include the damaged item and confirm your shipping address.
3. Starlink support will guide you through the next steps after reviewing your request.

Replacement not covered under warranty:

If the damage is not covered under the Starlink Limited Warranty, you can purchase replacement parts through the Starlink shop, including accessories like cables, mounts, ethernet adapters, and routers.

• For Starlink Standard Actuated, Starlink Standard, and Starlink Performance (Gen 1), the Mesh WiFi Router can function as a primary router.
• Replacement parts for the Standard Kit (dish, cables, and router) are not currently available individually. Please contact Support.
• For Starlink Performance (Gen 1), replacement power supplies are not yet available in the shop. Please contact Support.
• For the Standard (Circular) Starlink, replacement cables and routers are not available in the shop. Please contact Support.

If you have concerns about the appearance of your Starlink hardware upon delivery but there is no impact to service, see this FAQ.

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Related Topics:

• Can I remove the white film/sticker on my Starlink?

• My Starlink is dirty or damaged. Does this mean I received a used Starlink