Your Starlink Kit uses packaging that may shed during shipping, resulting in dust. We can assure you your hardware is not used if not explicitly stated. Please click here for additional information. To determine if your hardware damage is covered under warranty, you can view your hardware's Limited Warranty coverage page.
Warranty Replacement Claim
After submitting your claim, Starlink Customer Support will provide guidance on next steps.
Replacement not covered under warranty:
If your Starlink or Starlink accessories were physically damaged and the damage is not covered under Limited Warranty, you can purchase a replacement. Visit the Starlink shop to purchase any accessories including cables, mounts, ethernet adapters, or routers.
For a damaged Starlink replacement, submit a support ticket for a replacement kit (dish, cables, and router). On the ticket, please mention which Starlink on your account is damaged and include pictures, if possible. Please make sure to update your shipping address in the event replacement hardware is shipped.
If you have questions regarding the appearance of your Starlink on delivery, with no impact to service levels, please reference this related topic.
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