The dashboard within your portal shows statuses next to your service line(s). These indicate the current state of the associated service line(s).

Possible statuses include: 

• "Inactive" - Indicates the service line has been deactivated and the end date has passed. Inactive service lines will remain on the account indefinitely. If you need to reactivate a service line, please reach out to customer support. Alternatively, you can remove the Starlink assigned to this service line and create a new one. 

• "Ending MM/DD/YYYY" - Indicates the service line has been deactivated and the end date has not yet passed. 

• "Paused" - Indicates if a service line is currently paused. 

• "Deposit" - Indicates if a particular service line is in a deposit status (Note: this status may also appear if there is an active service line in your account that does not have a Starlink assigned).

  

Note: Starlinks linked to inactive service lines will appear when the “All Service Lines” box is selected – this does not include inventory that has not yet been assigned to a service line. To view this inventory, you’ll need to activate a service line and the Starlink will populate in the drop down for selection as it is currently unassigned.

Starlinks not attached to a service line (active or inactive) will not be visible from the drop down of the search bar on the dashboard.