When a new terminal or router service bulletin is created, Starlink will send aviation customers an email containing the service bulletin PDF. In the Starlink dashboard, customers are able to view and apply service bulletins and review the Software Change Log for their devices.

There are two options for how an account receives and applies service bulletins:

• The "Aviation Default" option will automatically email you and apply your service bulletins. "Aviation Default" is the best option to make sure we can maintain our excellent quality of service. Your service bulletin history and software change log will be available in the Starlink dashboard.

• The "Aviation Manual" option will automatically email you of new service bulletins but will not apply them. If "Aviation Manual" is chosen, you will be responsible for applying Starlink service bulletins in the dashboard to make sure your Starlink software stays up to date. If your software is outdated, your performance will degrade significantly over time.

The Service Bulletins and Software Version Change Log can be accessed using the Starlink dashboard. Log into your Starlink account, select the 'Dashboard' tab, and click the '☰' sign where a drop-down menu will populate.

Once an option is chosen, any router and terminal with a set configuration under the account will update to the relevant software version.

When a new service bulletin is applied, software will be rolled out to the terminals and routers the next time they are powered on and connected to the Starlink network. If the devices do not automatically start updating you can initiate the update process within the starlink.com dashboard for the terminal and router. Click the ""Check Software Update"" button for each device until you see the message "Device is up to date". You can also verify the devices were also updated via the "Software Version Change Log".

If you are an aviation customer and you are not seeing the Service Bulletins and Software Change log on your starlink.com dashboard, please submit a support ticket on starlink.com to get further assistance.