Who needs to update?
Do I need an active service line or subscription?
Instructions for customers who must plug in their Starlink.
Instructions for customers who must manually perform a software update.
Where can I find my Starlink User Terminal ID (UTID)?
Do I need to plug in my router too?
How do I check if the software update has happened in the app?
Software Versions
In October 2025, select customers with signficantly out of date Starlink software received notifications that they would need to update their Starlink by November 17, 2025.
These customers fall into two groups:
This is part of ongoing improvements to enhance security, performance, and reliability across the Starlink network.
Only customers who received an email or in-app notification need to take action. Each message includes a Terminal Identification Number (UTID) identifying which Starlink kit(s) are affected.
No. You do not even need an active service line to complete this update. Simply plugging in your Starlink and following the instructions will allow the update to install.
You will not be charged for completing this update or for keeping your Starlink plugged in during the process.
If your email was titled “Action Required: Plug in for critical update,” follow these steps:
If your Starlink is already powered on and connected, the update should apply automatically.
Note: If you cannot access your Starlink before November 17, please contact support.
If your email was titled “Action Required: Update Software,” follow these steps:
Note: If you are unable to access your Starlink before November 17, don’t worry—your kit will come back online once you complete the update.
To find your UTID in the Starlink app, go to the home screen, scroll to the bottom, and select "Advanced." It's listed under the "Starlink" section as the Terminal ID (e.g., 407084a1-4310591b-589a45c5).
To find your UTID on the Starlink website, log in at starlink.com/account, go to the Dashboard, select your service line, and view the details under the Starlink or Terminal section. It will be listed as the User Terminal ID (e.g., 407084a1-4310591b-589a45c5).
Only your Starlink terminal needs to be powered on for this update.
Software version 2024.05.0 is the key cutoff for sideloading capability.
Before 2024.05.0: Kits on these older versions cannot sideload and must plug in and point at the sky to receive the required update by November 17 2025 or else they will be permanently inoperable.
Between 2024.05.0 and 2024.12.26: Kits on these versions can sideload the update through the app. Customers must do this before November 17, or else their Starlink will be unable to access the internet until the update is performed.
After 2024.12.26: These versions do not require action at this time.
Note: Around September 27, 2024, software version naming changed from week numbers to dates. As a result, some versions labeled higher than “2024.12” (e.g. 2024.13, 2024.14, etc.) were actually released before version 2024.12.26. This can make version order appear confusing, but 2024.12.26 remains the true cutoff for current software.
Can't find what you're looking for? Contact Support.
Who needs to update?
Do I need an active service line or subscription?
Instructions for customers who must plug in their Starlink.
Instructions for customers who must manually perform a software update.
Where can I find my Starlink User Terminal ID (UTID)?
Do I need to plug in my router too?
How do I check if the software update has happened in the app?
Software Versions