In October 2025, select customers with signficantly out of date Starlink software received notifications that they would need to update their Starlink by November 17, 2025. That deadline has now passed.

Any terminals that could not complete the update—and are unable to sideload a manual update—are now inoperable.

This is part of ongoing improvements to enhance security, performance, and reliability across the Starlink network.

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Who needed to update?

Only customers who received an email needed to take action. Each email included a Starlink ID (UTID) identifying which Starlink kit(s) are affected.

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Instructions for customers who have a Starlink capable of sideloading:

If your email was titled “Action Required: Update Software,” your Starlink is capable of sideloading and you can follow these steps to perform a quick update:

1. Plug in your Starlink. It does not need to be outside.
2. Connect to your Starlink WiFi network and open the app.
3. The Starlink app will prompt you to update your Starlink with a "Manual update."
4. Tap "Update now". Do not close the app or disconnect from WiFi while the process runs. It should take less than 60 seconds.

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Where can I find my Starlink ID (UTID)?

To find your Starlink ID, visit your account portal and click "Your Subscriptions." You will see your Starlink ID and other identification under "Devices."

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Do I need to plug in my router too?

Only your Starlink terminal needs to be powered on for this update.

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How do I check if the software update has happened in the app?

1. Go to the "Advanced" Button
2. Look for the "Starlink" section
3. Check for the year 2025. next to "Software version"

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What should I know about software version numbers?

• Terminals running versions older than 2024.05.0 could not sideload and required an update before November 17.
• Terminals running 2024.05.0 through 2024.12.26 can sideload. Please see instructions above for how to update these terminals.
• Terminals running versions after 2024.12.26 require no action.