Yes! Customers who purchased a Starlink retail kit and have a return initiated by Support can now pick up their replacement at an authorized retailer.

To request a retail replacement pickup:

1. Submit a ticket in your Starlink account letting us know you’d like to pick up your replacement at a local retailer.
2. Activate your replacement by following the activation steps and selecting “Existing Account”.
3. Check our authorized retailers page to see available pickup locations.

If you experience any issues during activation, submit a support ticket for assistance.