Starlink Internet Services Limited (Floor 3, Block 3, Miesian Plaza, Dublin 2, D02 Y754, Ireland) (known as “Starlink” in these Terms) offers two-way satellite-based internet service (“Services”) and a Starlink antenna, Wi-Fi router and mount (“Starlink Kit” or “Kit”) to you, the customer, subject to this 12-Month Commitment Agreement for Germany (“12-Month Commitment Terms”). These 12-Month Commitment Terms, those terms incorporated by reference (including the Starlink Specifications, and the details you agree to in your order (“Order”) form the entire agreement (“Agreement”) between you (“customer” or “user”) and Starlink.
Term. You understand that by entering into this Agreement, you agree to pay Starlink for Services for 12 consecutive months beginning on the Payment Due Date (as defined below in Section 1.3) (“12-Month Term”). During the 12-Month Term, you may only cancel Services or terminate this Agreement in accordance with Sections 1.7(a) (Customer Cancellation and Termination Rights) and 1.9 (Kit Return and Full Refund). Your decision to cancel Services, terminate this Agreement or make other changes during the 12-Month Term may be subject to a Change Fee as described in Section 1.8. Upon the expiration of the 12-Month Term (or upon your payment of the Change Fee described in Section 1.8), your continued use of the Starlink Kit and Services will be governed by the online Starlink Terms of Service (“Online Standard Terms”) on a month-to-month basis unless Services are canceled by either party in accordance with the Online Standard Terms. During the 12-Month Term, unless you agree to pay the Change Fee (as described in Section 1.8) you are not permitted to (i) change your Service plan, (ii) change your Service address, or (iii) transfer your Kit in accordance with Section 1.10.
Conclusion of Agreement. The Kit and the Services shown on the Starlink website are a non-binding invitation to order those Kits and Services from Starlink. The offer to conclude the Agreement is made by you by clicking on the order button labelled: “ORDER”. You can view your order, delivery and payment methods in your Starlink account on the Customer Service Portal. After clicking “ORDER”, we will confirm the receipt of your Order via e-mail.
Starlink Kit and Title Transfer. Starlink will not charge you for the cost of the Starlink Kit. If you elect to purchase accessories, you authorize Starlink to charge your approved payment method for a one-time purchase price of any accessories, including applicable shipping, handling and taxes, as is described in the online Order. Starlink will transfer title to the Starlink Kit and any accessories to you at the time of delivery. Some Kit models may not be eligible for this Agreement. You may only enter into the 12-Month Commitment Terms with the order of a new Kit. Kits already ordered, shipped or delivered may not be eligible for the 12-Month Commitment Terms. You are only permitted to order one Starlink Kit under the 12-Month Commitment Terms per account.
Service Payments. You authorize Starlink to charge your approved payment method for the Services selected in your Order each month during the 12-Month Term. Starlink will charge you for your first month of Services at the time you place your Order. This will appear as a monthly Service credit in your account. Your Services will commence on the earlier of (i) the date you activate the Starlink Kit; or (ii) 30 days after Starlink ships your Starlink Kit (“Payment Due Date”). Even if you do not use Services in a given month, the monthly Service fee is due each month. Starlink will automatically charge your approved payment method for the second and all subsequent monthly Service fees on the monthly anniversary of the Payment Due Date. By entering into this Agreement, you agree to be charged for the monthly Service fee each month during the 12-Month Term.
Payment Method. You authorize Starlink to charge an approved payment method, including bank-to-bank payments, credit or debit cards (where available) for all charges made under the Agreement, including applicable taxes. Use of a credit or debit card is subject to the terms and conditions in your card member agreement, including fees that may be charged by the issuer. If there is a change to your bank or card account information, including expiration date, you must update your payment information in the Starlink Customer Portal to avoid suspension or termination of Services and to enable Starlink to process refunds. Starlink may also update your payment method data with information provided by the payment service providers. You authorize us to continue to charge your payment method following any update to your information.
Changes by Starlink. Subject to Sections 1.7 (Service Cancellation and Termination) and 1.9 (Kit Return and Full Refund), Starlink may change or discontinue Service Plans, prices, this Agreement, Kit versions, and the Starlink Specifications from time to time. Starlink will provide you with notice at least one month prior before materially adverse changes come into effect. Starlink will provide you with an email notice summarizing the changes and your right to cancel this Agreement. By continuing to use the Services you agree to any changes.
Service Cancellation and Termination.
a) Customer Cancellation and Termination Rights.
b) Starlink Cancellation and Termination Rights. During this Agreement, Starlink may, at any time, without prior notice, immediately terminate or suspend all or a portion of your account and/or access to the Services for: (i) a violation of this Agreement, including the Starlink Acceptable Use Policy; (ii) a request and/or order from law enforcement, a judicial body, or other government agency; (iii) unexpected technical or security issues or problems, including but not limited to a material malfunction of the Starlink network, software or hardware; (iv) a failure to obtain or maintain the necessary governmental authorizations required to bring Services; (v) your participation in fraudulent or illegal activities; (vi) your withdrawal of consent to allow Starlink to use your personal data to comply with applicable laws as described in the Starlink Privacy Policy; or (vii) your failure to pay any fees owed for Services if you have not cured such non-payment within 24 days from the date of your invoice.
Change Fee.
a) During the 12-Month Term, Starlink reserves the right to charge your approved payment method, and you agree to be charged, a fee in the amount specified in your online Order and in your confirmation e-mail (“Change Fee”) in the event of one of the following:
b) You will not be charged the Change Fee if:
c) Pro-Ration. The Change Fee will be reduced by an equal amount each month over the 12-Month Term. For example, if you cancel Services in the second month of the 12-Month Term, you will be required to pay Starlink an amount equal to the Change Fee divided by 12, multiplied by 10.
d) Effect of Change Fee Payment. Upon payment of Change Fee, this Agreement will terminate and your continued use of the Services or future reactivation of the Services will be governed by the Online Standard Terms.
Kit Return and Full Refund. You may return an undamaged, untampered and unmodified Starlink Kit and any accessories purchased on starlink.com within 30 days of the Payment Due Date (“Refund Window”) for a full refund of the first month’s Service fee for any reason, including the inability to receive Services due to field-of-view issues. To return the Starlink Kit or any accessories, follow instructions in the Return Policy in the Starlink Customer Portal.
Transferring Services and Kits. You are not permitted to transfer your Services or Kit during the 12-Month Term unless you pay the Change Fee. Upon payment of the Change Fee, you may transfer your Services and Kit in accordance with the Standard Online Terms, which allow for transfers if your account is paid-in-full, in good standing, and there is network capacity under the requested Service Plan. Transferring Services is not available until the earlier of (i) 120 days after you purchased your Starlink Kit, or (ii) 90 days after you activated your Starlink Kit. Please visit https://support.starlink.com/ or https://www.starlink.com/activate to learn more about activating Services after a Kit has been transferred or sold to a third-party.
Shipping & Handling. Shipping and handling charges may apply, will be displayed in your Order and are non-refundable Please consult your Starlink account for an estimate of delivery times. Deliveries may require signature. Starlink will use the carrier of its choice.
Taxes, Fees, Surcharges. In addition to charges for the Services, the Starlink Kit, and any accessories you buy, we may collect or request reimbursement for taxes and other fees and surcharges required by law, including, without limitation, value added, goods and services, consumption, sales, use, gross receipts, excise, and access. In accordance with applicable law, you are also responsible for any additional government fees, rights of way charges, license or permit fees, and any other duties, charges or surcharges imposed on the sale or use of the Services or Starlink Kit.
No Resale or Unauthorized Agency. You may not resell access to the Services to others as a stand-alone, integrated or value-added service under this Agreement (whether acting as an agent, introducer or in any other capacity), unless authorized by Starlink. Notwithstanding the foregoing, if you purchase a Priority Plan (as described in the Service Plan Descriptions, you may resell access to the Services as community Wi-Fi or a “hotspot” to third-parties, such as to hotel guests or boat passengers. In addition, you may not purchase an excessive number of any item available for purchase in the Starlink shop (“Accessories”), as determined by Starlink in its sole discretion. See additional limitations in Section 7 of this Agreement. A violation of this Section may result in Service termination.
Bills, Payment Disputes & Suspended Services. Bills are provided to customers on a monthly basis only through the Starlink Customer Portal. Disputes on your Starlink bill should be handled via your account in the Starlink Customer Portal. In the event of a billing dispute, you must timely pay all undisputed amounts. If the payment dispute is resolved against you, or if you simply fail to pay for Services on time, you must pay the amounts due or your Services will be suspended until the overdue amounts are paid.
Software Updates and License Terms. Software copies and updates installed on the Starlink Kit are not sold, only licensed to you personally (on a non-exclusive, non-transferable, limited and revocable basis), for use as installed on the Starlink Kit and subject to Software License and Usage Terms, and restrictions that Starlink posts on the Starlink Customer Portal. Starlink reserves all intellectual property rights and other rights and interests in the Starlink Kit, the Services, and the software, and grants no license, except as expressly granted in this Agreement.
Outside Region Fee. A Starlink Kit activated outside of the region it was originally purchased may be subject to an "Outside Region Fee." Due to foreign exchange volatility and local taxes, the amount of the Outside Region Fee may be subject to slight variation. Additional details can be found in the Starlink FAQs, including a map showing countries by region.
Kit Install Guidelines. You are responsible for the installation of the Starlink Kit in a location that has a clear field of view of the sky, per the Starlink App and the Install Guide available in the Starlink Customer Portal. You shall not modify the Starlink Kit in a manner (including cosmetic/paint changes) that contradicts the Install Guide or would otherwise alter the transmission characteristics of the equipment, including placing the antenna under a cover/radome, unless approved by Starlink. At Starlink’s sole discretion, if we determine that your installation or modification of a Starlink Kit has resulted in a material degradation of the Service or equipment, the equipment Limited Warranty may be voided. Should use of the Services require any construction or alteration to your property, Starlink is not obliged to reimburse any expenses or restore your property to the same physical state as prior to delivery of Services. If you require a permanent roof or vehicle mount installation, you acknowledge the potential risks associated with this type of installation, including, without limitation, with respect to any warranty that applies to your roof, vehicle, vessel for penetration of the membrane. Follow the Install Guide. If you cannot safely install the Starlink Kit, do not install it and seek professional assistance.
Kit Install Authorizations. It is your responsibility to ensure compliance with all applicable building codes, zoning, ordinances, business district or association rules, covenants, conditions, restrictions, lease obligations and landlord/owner approvals and requirements for the installation of the Starlink Kit, to pay any associated fees or other charges, and to obtain any permits and other authorizations necessary for the Services and the installation of the Starlink Kit.
IN-MOTION USE PROHIBITED FOR UNDESIGNATED KITS, COUNTRIES AND USES. YOU ARE PROHIBITED FROM INSTALLING OR USING A KIT ON A MOVING VEHICLE OR VESSEL UNLESS STARLINK HAS DESIGNATED YOUR SPECIFIC KIT MODEL AND/OR MOUNT FOR IN-MOTION USE AND HAS OBTAINED ALL REQUIRED IN-MOTION APPROVALS IN THE COUNTRY OF USE. NOTWITHSTANDING THE FOREGOING, USE OR INSTALLATION OF A KIT ON AN AIRCRAFT OF ANY KIND IS PROHIBITED IN ALL CASES WITHOUT STARLINK’S PRIOR WRITTEN CONSENT (WHICH WOULD INCLUDE SIGNING NEW OR ADDITIONAL TERMS AND CONDITIONS WITH STARLINK). SERVICES IN-MOTION ON AN AIRCRAFT, VEHICLE OR VESSEL (e.g., CARS, VANS, RVs, BOATS) VIA AN UNAUTHORIZED KIT OR COUNTRY IS PROHIBITED, WILL VOID THE LIMITED WARRANTY OF YOUR KIT, AND MAY BE GROUNDS FOR TERMINATION OF YOUR AGREEMENT WITH STARLINK PER SECTION 1.7(b) OF THIS AGREEMENT. Visit Starlink FAQs for a description of the Starlink Kit models designated for in-motion use.
Kit Installation on Moving Vehicles. For Kits and mounts designated for in-motion use, you agree and are responsible for taking proper precautions for ensuring that the equipment mount is installed on a structurally sound, horizontal surface. You acknowledge that equipment falling into the road or off a vessel due to poor installation practices can cause serious accidents resulting in bodily injury. You shall not mount a Starlink Kit on any vehicle or vessel if it is not stable, or if it cannot be properly secured as described in the Install Guide and used with the proper mount designed for in-motion use.
For a description of your Service Plan, please review the Service Plan Descriptions. The Service Plan Descriptions are incorporated herein by reference and form a part of this Agreement. Not all Service Plans are available under this Agreement. If you change your Service Plan, you may be required to pay Starlink a Change Fee as described in Section 1.8.
Limited Warranty. The Starlink Kit and Services are subject to the following Limited Warranty.
DISCLAIMERS. EXCEPT AS SET FORTH IN SECTION 4.1 (LIMITED WARRANTY), TO THE EXTENT PERMITTED BY LAW, STARLINK PROVIDES THE STARLINK KIT AND SERVICES “AS IS,” WITHOUT ANY EXPRESS WARRANTY, CONDITION OR REPRESENTATION. STARLINK DISCLAIMS ALL IMPLIED WARRANTIES, CONDITIONS AND REPRESENTATIONS, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
LIMITATIONS OF LIABILITY. STARLINK IS LIABLE FOR DAMAGES IN ACCORDANCE WITH THE APPLICABLE STATUTORY LAW, UNLESS SPECIFIED OTHERWISE IN THESE TERMS. IN THE EVENT OF A BREACH OF AN OBLIGATION WE ARE ONLY LIABLE FOR INTENT AND GROSS NEGLIGENCE. IN CASE OF SIMPLE NEGLIGENCE, WE ARE ONLY LIABLE FOR DAMAGES RESULTING FROM INJURY TO LIFE, LIMB OR HEALTH, A BREACH OF A GUARANTEE AND FOR DAMAGES RESULTING FROM INJURY FROM A BREACH OF A MATERIAL CONTRACTUAL OBLIGATION (AN OBLIGATION, THE FULFILLMENT OF WHICH IS ESSENTIAL FOR THE PROPER EXECUTION OF THE AGREEMENT AND ON THE OBSERVANCE OF WHICH YOU REGULARLY RELY AND MAY RELY). IN THIS CASE HOWEVER, THE LIABILITY IS LIMITED TO COMPENSATION FOR THE FORESEEABLE, TYPICALLY OCCURRING DAMAGES. THE LIMITATIONS OF LIABILITY ALSO APPLY TO BREACHES OF OBLIGATIONS BY PERSONS WHOSE FAULT WE ARE LIABLE FOR IN ACCORDANCE WITH STATUTORY PROVISIONS. CLAIMS UNDER PRODUCT LIABILITY LAW REMAIN UNAFFECTED IN ALL CASES.
ASSUMPTION OF RISK. YOU AGREE THAT YOUR USE OF THE SERVICES AND THE STARLINK KIT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. SERVICES ARE NOT SUITED OR INTENDED AS A MISSION-CRITICAL OR SAFETY-OF-LIFE SERVICE.
General. Customer agrees to comply with all laws and regulations applicable or related to the performance of obligations under this Agreement.
Privacy. Starlink processes personal information as described in its Starlink Privacy Policy, as amended from time to time.
Acceptable Use Policy. You agree not to use, or permit others to use, the Services in ways that (a) violate any applicable law or applicable regulation, (b) violate the Starlink Acceptable Use Policy, or other policies available on the Starlink Customer Portal, (c) infringe the rights of others, or (d) interfere with the users, Services, or Starlink Kit of the Starlink network or other networks. You are responsible for complying with the terms for any third-party services (e.g., video streaming or gaming apps) that you subscribe to using Starlink Services.
International Trade Laws. You must comply with all applicable export control, economic sanctions, customs/import, anti-money laundering, and anti-corruption laws and regulations (collectively, “International Trade Laws”). You acknowledge that you are only authorized to access Services at the location identified on your Order or otherwise authorized by Starlink, and you will not divert the Starlink Kit or Services to any other locations, or to users or for uses that are prohibited under International Trade Laws.
Modifications to Starlink Products & Export Controls. Starlink Kits and Services are commercial communication products. Off-the-shelf, Starlink can provide communication capabilities to a variety of end-users, such as consumers, schools, businesses and other commercial entities, hospitals, humanitarian organizations, non-governmental and governmental organizations in support of critical infrastructure and other services, including during times of crisis. However, Starlink is not designed or intended for use with or in offensive or defensive weaponry or other comparable end-uses. Custom modifications of the Starlink Kits or Services for military end-uses or military end-users may transform the items into products controlled under U.S. export control laws, specifically the International Traffic in Arms Regulations (ITAR) (22 C.F.R. §§ 120-130) or the Export Administration Regulations (EAR) (15 C.F.R. §§ 730-774) requiring authorizations from the United States government for the export, support, or use outside the United States. Starlink aftersales support to customers is limited exclusively to standard commercial service support. At its sole discretion, Starlink may refuse to provide technical support to any modified Starlink products and is grounds for termination of this Agreement.
Security Measures. You acknowledge that Starlink administers and enforces cybersecurity policies and procedures to identify and respond to incidents involving Starlink data, mitigate the effects of any such incidents, document their outcomes, and notify appropriate stakeholders (including authorities and affected data subjects, as appropriate).
You agree to compensate and hold harmless Starlink against all claims, liability, damages, costs, and expenses, including but not limited to reasonable attorneys’ fees, arising out of or related to these Terms, any and all uses of your account, and your use of the Services provided that you are responsible for the breach of this Agreement. This includes, without limitation: (a) responsibility for all such consequences resulting from actions by you or any user of your account in violation of this Agreement, theAcceptable Use Policy, or any law or regulation; (b) negligent, reckless or intentionally wrongful act by you or any user of your account; and (c) any breach by you of any of the covenants contained in this Agreement.
Transfers and Assignments. You may not assign, sell, or transfer this Agreement, software installed on the Starlink Kit, or access to Services without Starlink’s consent as described under Section 1.10. Unauthorized transfers or assignments will be null and void. Starlink may terminate this Agreement for cause if you attempt to transfer Services or this Agreement. If your Starlink Kit is stolen, destroyed or otherwise removed from your premises without your authorization, you must provide notice via the Starlink Customer Portal immediately, or else you may be liable for payment for unauthorized use of the Services. You are liable for any charges or fees incurred by the use of the Services and Starlink Kit by anyone else. Starlink can assign its rights and obligations under this Agreement, in whole or in part, to any individual or entity we choose, at any time, without notice to you, in our sole discretion, and Services may be provided by one or more legally authorized Starlink affiliates.
Acts of Agency. You must create a Starlink account and enter into this Agreement for the Services in your own name. You cannot use an agent or any other representatives to purchase the Services or deal with Starlink, except where an agent or representative is (a) a household or family member, or personal caregiver, of the account holder, (b) an employee, director or officer of the account holder; or (c) any other person expressly approved by Starlink. You warrant that you have not purchased Starlink via a commercial third-party, are not acquiring the Service as part of bundled service offering provided by a commercial third-party, and have not and will not make payment to any commercial third-party in connection with the Services, except where expressly authorized by Starlink. A list of Authorized Starlink Resellers can be found in the FAQs at https://support.starlink.com/. Starlink reserves the right to seek information from you confirming these affirmations. Failure to follow the terms of this Section is a breach of this Agreement that may result in the termination of the Agreement for non-compliance.
For Services provided to, on, or in orbit around the planet Earth or the Moon, this Agreement and any disputes between us arising out of or related to this Agreement (“Disputes”) will be governed by and construed in accordance with German law and subject to the exclusive jurisdiction of the courts of Germany. You may also make use of the dispute resolution procedure specified in Sec. 47a German Telecommunication Act in front of the Federal Network Agency (Bundesnetzagentur, Telecommunications Consumer Arbitration Board, Ref. 216, Post Box 8001, Tulpenfeld 4, 53105 Bonn, Fax: 030 224 80518). Further details on the application and procedure for such arbitration procedure can be found at https://www.bundesnetzagentur.de/. For Services provided on Mars, or in transit to Mars via Starship or other spacecraft, the parties recognize Mars as a free planet and that no Earth-based government has authority or sovereignty over Martian activities. Accordingly, Disputes will be settled through self-governing principles, established in good faith, at the time of Martian settlement.
Customer Support. Customer support is available for the Services and the Kit on the Starlink Customer Portal and https://support.starlink.com/. You acknowledge and agree that Customer support provided over the phone may be recorded for training and quality purposes.
Severability. If any term of this Agreement is to any extent invalid, illegal, or incapable of being enforced, such term shall be excluded to the extent of such invalidity, illegality, or unenforceability; all other terms hereof shall remain in full force and effect.
Eligibility. You must be at least 18 years old (or the legal age of majority in your jurisdiction of residence) to enroll in Services.
Records. Starlink will provide you with a confirmation email with important information related to your purchase and this Agreement as well as an access link to the terms of this Agreement. Subject to Sections 1.7 and 1.9, Starlink reserves the right to substitute, change, cancel, or add to any part of this Agreement at any time upon notice to you and your continued use of the Services constitutes agreement to the updated Agreement. Starlink will notify you 30 days prior to materially changing this Agreement.
Electronic Delivery Policy, Customer Consent, and Notices. You consent to receive all agreements, updates, disclosures, policies, notices, and other information (collectively, “Notices”) provided by Starlink or its affiliates via paper and/or electronic delivery at Starlink’s sole discretion. Starlink may deliver or display Notices to you by email or pop-up window, or by posting a message on the Services or the Starlink Customer Portal. You may receive periodic texts, emails, or other communications from Starlink, such as notices regarding expiration of your account.
No Waiver. No waiver by Starlink of any breach of this Agreement will be a waiver of any preceding or succeeding breach. No waiver by Starlink of any right under this Agreement will be construed as a waiver of any other right. Starlink will not be required to give notice to enforce strict adherence of this Agreement. A waiver must be provided in writing by an authorized representative of Starlink to be effective.