Service Plan Descriptions

The below Service Plan descriptions form a part of your Agreement between you and Starlink. The Service Plans described below may not be available to you. Availability of Service Plans is subject to change and is dependent on many factors, including network availability and regulatory approvals.

1. Fixed Service Plans

   1. Residential Lite Service Plan. The Residential Lite Service Plan is designed for personal, family, or household use at a fixed land-based location. See the Starlink Specifications for details on the typical performance. Service activation and associated billing cannot be paused under the Residential Lite Service Plan. The Residential Lite Service Plan includes an unlimited amount of “Deprioritized” data. Deprioritized data that is assigned to users is always deprioritized as compared to other Starlink Fixed Service Plans, resulting in degraded Service and slower speeds in congested areas and during peak hours, as described in the Fair Use Policy. Speeds and uninterrupted use of the service are not guaranteed. Starlink seeks to distribute Deprioritized data among our users in a fair and equitable manner. Residential Lite Service users are able to upgrade to any other Service Plan. The Residential Lite Service Plan is not permitted for business or enterprise uses. If bandwidth patterns consistently exceed what is allocated to a typical residential user, Starlink may take network management measures, such as temporarily reducing a customer's speeds, to prevent or mitigate congestion of the Services. The Residential Lite Plan may not be available in your area. If you change your Service address to an area where the Residential Lite Service Plan is not available, you may be required to upgrade to the Residential Service Plan or may opt to cancel your Services. Depending on your country, Mini Kits may not be used with the Residential Lite Service Plan.

   2. Residential Service Plan. The Residential Service Plan is designed for personal, family, or household use at a fixed land-based location. See the Starlink Specifications for details on the typical performance. Service activation and associated billing cannot be paused under the Residential Plan. The Residential Service Plan includes an unlimited amount of “Residential” data. In times of network congestion and during peak usage hours, users may experience slower speeds and reduced performance which may result in degradation or unavailability of certain third-party services or applications, as described in the Fair Use Policy. Stated speeds and uninterrupted use of the Services are not guaranteed. Starlink seeks to distribute Residential data among our users in a fair and equitable manner. Bandwidth intensive applications, such as streaming videos, gaming, or downloading large files are most likely to be impacted during peak usage hours. Customers with high bandwidth needs that experience Service degradation resulting from Starlink’s network management practices are able to upgrade to a Priority Service Plan. Supplemental customer support for business or government specific requests (e.g., modified invoicing or tax-exempt certifications) are only available under Starlink’s Priority Service Plans and may not be supported under Residential Service Plan subscriptions. The Residential Service Plan is not permitted for business or enterprise uses. If bandwidth patterns consistently exceed what is allocated to a typical residential user, Starlink may take network management measures, such as temporarily reducing a customer's speeds, to prevent or mitigate congestion of the Services. Depending on your country, Mini Kits may not be used with the Residential Service Plan.

2. Mobility Service Plans

   1. Roam Service Plans.

      a) Roam Unlimited. Starlink Roam Unlimited Service Plans allow you to access Services at any destination where Starlink provides active coverage and is designed for low demand, land-based use, such as travel, camping or nomadic living, subject to certain restrictions below. The Roam Unlimited Service Plan allows you to access Roam Unlimited Services at any land-based destination (up to 60 consecutive days outside of the country of your Service address) and in any coastal waters (up to 12 nautical miles off the coast; up to 5 consecutive days at a time and for a total of 60 days over the course of a year) where Starlink provides active coverage around the world. Roam Unlimited Services cannot be used on the open ocean. The Roam Unlimited Service Plan assigns an unlimited amount of “Roam” data each month to customers. Roam data that is assigned to Roam users is typically deprioritized as compared to other Starlink Service Plans, resulting in degraded Service and slower speeds in congested areas and during peak hours. See the Starlink FAQs for more information. Stated speeds and uninterrupted use of the Service are not guaranteed and are highly dependent on geographical areas. Roam Unlimited Services can be used in motion (up to 100 MPH or 160 KPH) and can be paused and un-paused at any time. When un-paused, the monthly Roam Unlimited subscription fee will be charged immediately, on a pro-rated basis. If you use Roam Unlimited Services for more than two months in a country that is different than your account address, Starlink may require you to move your registered address to your new location or return to the country listed as your account address. See the Starlink FAQs for more information. Starlink may immediately suspend your Services if your new location is not in an authorized territory (marked “Available or Waitlist”) on the Starlink map: www.starlink.com/map. Starlink Roam Unlimited Service charges will be ongoing until you pause the Service via your Starlink account. The Roam Unlimited Service Plan is not permitted for business or enterprise uses. If bandwidth patterns consistently exceed what is allocated to a typical Roam user, Starlink may take network management measures, such as temporarily reducing a customer's speeds, to prevent or mitigate congestion of the Services. Customers using mobility features to access Services in other countries will be subject to the local laws of that country. Roam Unlimited users in an area with high network congestion where Residential Services are marked as “Sold Out” on the Starlink map for longer than 60 consecutive days, Starlink may, in its sole discretion, (i) require you to pay a fee or upgrade to a different Service plan; or (ii) limit your access to the internet so you may only access your Starlink account on www.starlink.com. In the event your access to the internet is limited under (ii), you will continue to be charged the monthly Service fee unless you pause or cancel your Service. Starlink may permit Roam Unlimited users to opt-in to purchase Global Priority data. Such permission may be revoked by Starlink in its sole discretion at any time.

      b) Roam 10 GB or 50GB. The Roam 10GB or 50GB Plans have the same characteristics as the Roam Unlimited Service Plan, but assigns a set amount of Roam data to customers each month, as described in the Fair Use Policy. Unused Roam data does not rollover to the next month. If you have exhausted your Roam data in a given month, you are able to purchase additional GB of Roam data. Customers who exhaust and have not purchased additional Roam data will be unable to connect to the internet except to access their Starlink account on www.starlink.com, where additional Roam data can be purchased, so that you may reconnect to the internet. Roam 10GB or 50GB Plan users are able to switch to other Service Plans. The Roam 10GB or 50GB Plans may not be available for all Kit types.

      c) Roam + Residential Plan Bundle. If you cancel your active Residential Service Plan ("Primary Plan"), your Roam Plan will also be cancelled. With the Residential Plan Bundle, you cannot pause or transfer your Roam Services. Roam Service charges will be ongoing until you cancel your Primary Plan Services. If you decide to cancel only your Roam Services, the same pricing may not be available if you choose to reactive Roam Services in the future.

      d) Roam Data. The Roam Unlimited Service Plan includes an unlimited amount of “Roam” data. Roam data that is assigned to users is typically deprioritized as compared to other Starlink Service Plans, resulting in degraded Service and slower speeds in congested areas and during peak hours, as described in the Fair Use Policy. See Starlink Specifications for details on the expected performance. Stated speeds and uninterrupted use of the Service are not guaranteed and are highly dependent on geographical areas. Roam Unlimited Service users with high bandwidth, ocean or active coverage access needs are able to upgrade their Service Plan.

   2. Priority Service Plans.

      a) Priority Service Plans. The Priority Service Plans are designed for high-bandwidth land- and ocean-use and can be used in motion. In motion use is subject to Section 3.3. Stated speeds and uninterrupted use of the Priority Service Plans are not guaranteed and may vary by geographical area. See the Starlink Specifications for details on the typical performance and the Priority Plan Service Level Agreement. The Service can be paused and un-paused at any time. If you pause Service, you will still receive Service through the end of the then-current monthly billing cycle. When un-paused, the fee for the Data Block and the Monthly Access Fee will be charged immediately, on a pro-rated basis. Priority Service Plan users will purchase fixed units of Priority data each month as described in the Order (“Data Blocks”). Priority data is given network precedence over Residential and Roam data, meaning users will typically experience faster and more consistent download and upload speeds. Unused Priority data in a Data Block does not rollover to the next month. If you manually add one or more Data Block(s) partway through the monthly billing cycle, the change will not take effect, and you will not be charged for such Data Block(s), until the next monthly billing cycle begins. As a courtsey, Starlink may send you alerts to notify of your data usage in a given month. There is no guarantee you will receive such alerts and, by the time you receive them, your actual data usage may already have expired, or be different than what is described in the alert.

      • Local Plan. For inland coverage (including lakes and rivers) only; not for global or ocean use. Services may be used (i) locally in-country, or (ii) for up to 60 consecutive days within your region in a location outside the country of your Service address. See Starlink FAQs for a map showing countries by region. In-motion use up to 350 mph. Prices for Data Blocks purchased under the Local Priority Plan will vary based on location. If you use the Local Priority Plan for more than 30 days in a country that is different than your service address, Starlink may require you to move your registered address to your new location or upgrade to the Global Priority Plan. Starlink may immediately suspend your Services if your new location is not in an authorized territory (marked “Available or Waitlist”) on the Starlink map: www.starlink.com/map.
      • Global Plan. For global and ocean coverage. In-motion use up to 550 mph. Starlink may immediately suspend your Services if your location is not in an authorized territory (marked “Available or Waitlist”) on the Starlink map: www.starlink.com/map.

      b) Top-Up Data.

      • Top-Up Data Opt-In. For Priority Plans, if you exhaust the Data Block(s) purchased for a given monthly billing cycle, you can, at any time during a given monthly billing cycle, elect (opt-in) to be assigned and charged a fixed amount of “top-up” Priority data (“Top-Up Data”). Once the initial Top-Up Data is exhausted, additional Top-Up Data will be automatically assigned. Top-Up Data charges will be reflected on the invoice for the following monthly billing cycle. Unused Top-Up Data does not rollover to the next monthly billing cycle. You can track your Top-Up Data usage at any time via the Starlink App or via your Starlink account. Once you opt-in, you will be automatically billed for Top-Up Data used until you opt-out, including in following monthly billing cycles. You may opt-out of purchasing additional Top-Up Data at any time via your account in the Starlink Customer Portal or via the Starlink App. Changes to the Top-Up Data Setting mid-month will take effect immediately. Additional details can be found in the Starlink FAQs and Starlink Fair Use Policy.
      • Top-Up Data Opt-Out. If you purchase a Priority Plan, the default setting is you will be opted-out of being assigned and charged Top-Up Data. You may either (i) opt-in to Top-Up Data as described in Section 5.2(a)(i) above, or (ii) manually purchase additional Top-Up Data as needed once your Data Block(s) is exhausted. If you exhaust your Data Block(s) purchased for a given monthly billing cycle and you do neither (i) nor (ii), your Service will be limited to substantially slower speeds (e.g., up to 1Mbps download and 0.5Mbps upload speeds) for the remainder of the month. If you consume your Data Block(s) in a given month and are opted-in for Top-Up Data, you will automatically be assigned and charged Top-Up Data to cover the remaining data consumed that month. See Section 2.4(b) and the Fair Use Policy for payment details on opting in and out of Top-Up Data.

   3. Limitations on Mobility Services. Supplemental customer support for enterprise, institutional or government specific requests (e.g., modified invoicing or tax-exempt certifications) is only available under Starlink’s Priority Plans. Starlink does not guarantee when or where Starlink Roam or Priority Services will be available. Such Services are dependent on many factors, including obtaining or maintaining the necessary regulatory approvals which are subject to change. Find a list of authorized territories (marked “Available or Waitlist”) on Starlink map: www.starlink.com/map.

   4. Plan Changes. If Customer changes to a different Service plan partway through the monthly billing cycle, Customer will be billed for all applicable costs associated with such Service Plan upgrade or downgrade, which may include reasonably pro-rated charges for the previous and/or newly selected Service plan.