| Field | Details |
|---|---|
| Description of service | User installed two-way satellite internet service for personal, household, or residential use (Service). |
| Monthly Charge | 195 (Roam Unlimited) 80 (Roam 100 GB). The monthly Service fee begins on the earlier of (i) the date you activate the Starlink Kit, or (ii) 30 days after Starlink ships your Starlink Kit (Payment Due Date). Starlink automatically charges your approved payment method for the first month on the Payment Due Date. Subsequent months are due on the monthly anniversary of the Payment Due Date. |
| Data Allowance | Unlimited Data (Roam Unlimited) 100 GB Data Cap (Roam 100 GB). Service is subject to the Fair Use Policy. |
| Speed | Download: 65-260 Upload: 20–40 Mbps. Latency: 25–60 ms. Stated speeds and uninterrupted use of Services are not guaranteed. |
| Minimum Term | One month. No early termination fee. Monthly fees paid in advance are not refundable. |
| Minimum Total Cost | Roam Unlimited ($794 + Shipping for Standard Kit, $744 + Shipping for Mini Kit); Roam 100GB ($629 + Shipping for Standard Kit,$679 + Shipping for Mini Kit) A demand surcharge may apply if your location is near capacity. Rental options may be available. |
The Service depends upon successful user installation of Starlink dish, Wi-Fi router, power supply and mounts (Starlink Kit) in accordance with the instructions.
Starlink has a 30-day return policy with refund subject to certain conditions.
The Service is not for resale as a standalone or value-added service.
Availability is expected to be ≥99%.
Various circumstances may affect the performance of Starlink Kits and Services, including, but not limited to:
The Starlink Kit and Services are novel, under development, and subject to change. Performance goals will be amended by Starlink from time to time based on experience and innovation. From time to time, customers may need to purchase a newer model equipment for optimal Services. Starlink may change the Starlink Specifications, the Starlink Kit (including delivered devices via software updates), Services, and Services plans from time to time.
The Starlink Kit should be able to connect customers to the Services and to remain intact and operable for a minimum of 12 months after delivery.
Starlink has a right to terminate the service for a range of reasons including material malfunction of the Starlink network, software, or hardware and/or failure to obtain government authorizations.
Use of the Service is subject to the Starlink Acceptable Use Policy.
Information about broadband services can be found on the Communications Alliance’s Broadband Education Package webpage.
The Starlink customer service team may be contacted any time through:
If you have a complaint about your Starlink Services or Kits, we want to help you resolve it as soon as possible. You may submit a complaint by any one of the following methods:
Open a ticket online
The quickest way to receive a resolution is to log into your Starlink Account in the Customer Support Portal and submit a Customer Support Request describing your issue and your desired resolution.
By email
Please send an email describing your issue and your desired resolution to starlinkresolutions@spacex.com. Please include “Consumer Complaint” and your Starlink account number in the subject of your email.
By mail
Send a detailed letter describing your issue and your desired resolution to:
Starlink Internet Services Pte. Ltd.
Level 10, 68 Pitt Street
Sydney NSW 2000
By phone
You can call 1800 879 523 and provide information about your complaint 24 hours per day, 7 days per week.
If you have a complaint that SpaceX has been unable to resolve to your satisfaction, you can contact the Telecommunications Industry Ombudsman online or at 1800 062 058.
See the Fair Use Policy and Privacy Policy.