Your order for two-way satellite-based internet service (“Services”) and a Starlink antenna, Wi-Fi router and mount (“Starlink Kit” or “Kit”) is subject to the terms (“Terms”) of this Starlink agreement for Kenya. These Terms, those terms incorporated by reference, and the details you agree to in your online order (“Order”) form the entire agreement (“Agreement”) between you (“customer” or “user”) and Starlink Internet Services Kenya LTD (known as “Starlink” in these Terms).
Applicability. If Starlink Services are currently unavailable in your region and you are placing a deposit payment rather than completing the Order for Services, then Section 1 applies to you.
Deposit Payment. Your deposit payment (“Deposit Payment”) grants you priority within your region for securing Starlink Services when available. Your Deposit Payment is inclusive of any sales and use or other taxes, including VAT. Starlink. Starlink will apply your Deposit Payment to the amount due on the Starlink Kit if and when the Starlink Kit and Services become available.
Refundable Deposit. Prior to Starlink shipping your Kit, your Deposit Payment is fully refundable and can be requested at any time via your Starlink account. If you seek and obtain a refund, you will forfeit your priority position.
Availability; Limitations. Placing a Deposit Payment does not obligate Starlink to provide you with the Starlink Kit and Services and does not guarantee that the Starlink Kit and Services will be available to you. Prices for the Services and Kits presented at the time you place your Deposit Payment are subject to change to the prices in effect at the time of Order, including any applicable taxes, duties, delivery charges, and any other applicable fees. Enrollment limits may apply based on network availability. Starlink Kit designs and Services are subject to change based on technological innovation. Starlink will not hold your Deposit Payment separately, for example in an escrow account or trust fund, or pay any interest on your Deposit Payment. The Service availability dates are estimates only and subject to change. Service delivery is dependent on many factors, including various regulatory approvals.
No Resale or Unauthorized Agency. You may not resell access to the Services to others as a stand-alone, integrated or value-added service under this Agreement (whether acting as an agent, introducer or in any other capacity), unless authorized by Starlink. In addition, you may not purchase an excessive number of any item available for purchase in the Starlink shop (“Accessories”), as determined by Starlink in its sole discretion. See additional limitations in Section 10 of this Agreement. A violation of this Section may result in Service termination.
Payments for Purchasing a Starlink Kit and Title Transfer. For customers purchasing a Starlink Kit, you authorize Starlink to charge your approved payment method for a one-time purchase price on the balance of your Starlink Kit and any accessories, including applicable shipping, handling and taxes, as is described in the online Order. Starlink will transfer title to the Starlink Kit and any accessories to you at the time of delivery.
Payments for Renting a Starlink Kit. For customers renting a Starlink Kit, you authorize Starlink to charge your approved payment method for the following—
a) Activation Fee. A one-time immediate activation fee due when the Order is placed;
b) Monthly Rental Fee. The first rental fee charge will be on the earlier of (i) the date you activate the Starlink Kit; or (ii) 30 days after Starlink ships your Starlink Kit (“Payment Due Date”). Depending on your payment method, for the second and all subsequent monthly service fees, you will either (i) be automatically charged by Starlink on the monthly anniversary of the Payment Due Date, or (ii) log onto your account and pay on the monthly anniversary of the Payment Due Date; and
c) Retail Penalty, if applicable. A retail fee penalty for the Starlink Kit if you fail to return the Kit to Starlink undamaged, untampered and unmodified, within 30 days of cancelling your Service, as described in Section 6.4.
Rental Kit provided to you may be new or refurbished at Starlink’s sole discretion. Starlink warrants that refurbished Kits are in good condition and of merchantable quality for use by you. Rented Starlink Kit will remain the property of Starlink and title will not transfer to you. Starlink Kits may only be rented with the Residential Service Plan for residential use; however, at Starlink’s sole discretion, rental Kits may be made available for Priority, Mobile Priority or Roam Service Plans. The option to rent a Starlink Kit is not available in all locations.
Payments for Monthly Service Subscription. You authorize Starlink to charge your approved payment method for –
a) Monthly Service Fee. The first charge for the Services selected in your Order will be on the earlier of (i) the date you activate the Starlink Kit; or (ii) 30 days after Starlink ships your Starlink Kit (“Payment Due Date”). Depending on your payment method, for the second and all subsequent monthly service fees, you will either (i) be automatically charged by Starlink on the monthly anniversary of the Payment Due Date, or (ii) log onto your account and pay on the monthly anniversary of the Payment Due Date; and
b) Additional Priority or Mobile Priority Data. If applicable, additional automatic charges per GB of data use, if you opt-in to purchasing additional Priority or Mobile Priority data after hitting your data limit under certain Service Plans. You can track your excess monthly data usage and purchase additional Priority or Mobile Priority data at any time via the Starlink App or via your Starlink account. Your excess data usage per month will also be displayed on your next monthly invoice. Once you opt-in, you will be automatically billed for additional Priority or Mobile Priority data used until you opt-out, including in following billing cycles. You may opt-out of purchasing additional Priority or Mobile Priority at any time via your account in the Starlink Customer Portal. Additional details can be found in the Starlink FAQs and Starlink Fair Use Policy.
Payment Method. You authorize Starlink to charge an approved payment method, including bank-to-bank payments, credit or debit cards (where available) for all charges made under the Agreement, including applicable taxes. Use of a credit or debit card is subject to the terms and conditions in your card member agreement, including fees that may be charged by the issuer. If there is a change to your bank or card account information, including expiration date, you must update your payment information in the Starlink Customer Portal to avoid suspension or termination of Services and to enable Starlink to process refunds. Starlink may also update your payment method data with information provided by the payment service providers. You authorize us to continue to charge your payment method following any update to your information.
Shipping & Handling. Shipping and handling charges will apply, will be displayed in your Order and are non-refundable. Please consult your Starlink account for an estimate of delivery times. Deliveries may require signature. Starlink will use the carrier of its choice.
Taxes, Fees, Surcharges. In addition to charges for the Services, the Starlink Kit, and any accessories you buy, we may collect or request reimbursement for taxes and other fees and surcharges required by law, including, without limitation, value added, goods and services, consumption, sales, use, gross receipts, excise, and access. You are also responsible for any additional government fees, rights of way charges, license or permit fees, and any other duties, charges or surcharges imposed on the sale or use of the Services or Starlink Kit.
Bills, Payment Disputes & Suspended Services. Bills are provided to customers on a monthly basis only through the Starlink Customer Portal. Disputes on your Starlink bill should be handled via your account in the Starlink Customer Portal. In the event of a billing dispute, you must timely pay all undisputed amounts. If the payment dispute is resolved against you, or if you simply fail to pay for Services on time, you must pay the amounts due or your Services will be suspended until the overdue amounts are paid.
Software Updates and License Terms. Software copies and updates installed on the Starlink Kit are not sold, only licensed to you personally (on a non-exclusive, non-transferable, limited and revocable basis), for use as installed on the Starlink Kit and subject to Software License and Usage Terms, and restrictions that Starlink posts on the Starlink Customer Portal. Starlink reserves all intellectual property rights and other rights and interests in the Starlink Kit, the Services, and the software, and grants no license, except as expressly granted in this Agreement.
Outside Region Fee. A Starlink Kit activated outside of the region it was originally purchased may be subject to an "Outside Region Fee." Due to foreign exchange volatility and local taxes, the amount of the Outside Region Fee may be subject to slight variation. Additional details can be found in the Starlink FAQs, including a map showing countries by region.
Kit Install Guidelines. You are responsible for the installation of the Starlink Kit in a location that has a clear field of view of the sky, per the Starlink App and the Install Guide available in the Starlink Customer Portal. You shall not modify the Starlink Kit in a manner (including cosmetic/paint changes) that contradicts the Install Guide or would otherwise alter the transmission characteristics of the equipment, including placing the antenna under a cover/radome, unless approved by Starlink. At Starlink’s sole discretion, if we determine that your installation or modification of a Starlink Kit has resulted in a material degradation of the Service or equipment, the equipment Limited Warranty may be voided. Should use of the Services require any construction or alteration to your property, Starlink is not obliged to reimburse any expenses or restore your property to the same physical state as prior to delivery of Services. If you require a permanent roof or vehicle mount installation, you acknowledge the potential risks associated with this type of installation, including, without limitation, with respect to any warranty that applies to your roof, vehicle, vessel for penetration of the membrane. Follow the Install Guide. If you cannot safely install the Starlink Kit, do not install it and seek professional assistance.
Kit Install Authorizations. It is your responsibility to ensure compliance with all applicable building codes, zoning, ordinances, business district or association rules, covenants, conditions, restrictions, lease obligations and landlord/owner approvals and requirements for the installation of the Starlink Kit, to pay any associated fees or other charges, and to obtain any permits and other authorizations necessary for the Services and the installation of the Starlink Kit.
IN-MOTION USE PROHIBITED FOR UNDESIGNATED KITS, COUNTRIES AND USES. YOU ARE PROHIBITED FROM INSTALLING OR USING A KIT ON A MOVING VEHICLE OR VESSEL UNLESS STARLINK HAS DESIGNATED YOUR SPECIFIC KIT MODEL AND/OR MOUNT FOR IN-MOTION USE AND HAS OBTAINED ALL REQUIRED IN-MOTION APPROVALS IN THE COUNTRY OF USE. NOTWITHSTANDING THE FOREGOING, USE OR INSTALLATION OF A KIT ON AN AIRCRAFT OF ANY KIND IS PROHIBITED IN ALL CASES. SERVICES IN-MOTION ON AN AIRCRAFT, VEHICLE OR VESSEL (e.g., CARS, VANS, RVs, BOATS) VIA AN UNAUTHORIZED KIT OR COUNTRY IS PROHIBITED, WILL VOID THE LIMITED WARRANTY OF YOUR KIT, AND MAY BE GROUNDS FOR TERMINATION OF YOUR AGREEMENT WITH STARLINK PER SECTION 6.6 OF THESE TERMS. Visit https://www.starlink.com/specifications for a description of the Starlink Kit models designated for in-motion use.
Kit Installation on Moving Vehicles. For Kits and mounts designated for in-motion use, you agree and are responsible for taking proper precautions for ensuring that the equipment mount is installed on a structurally sound, horizontal surface. You acknowledge that equipment falling into the road or off a vessel due to poor installation practices can cause serious accidents resulting in bodily injury. You shall not mount a Starlink Kit on any vehicle or vessel if it is not stable, or if it cannot be properly secured as described in the Install Guide and used with the proper mount designed for in-motion use.
Residential Lite Service Plan. The Residential Lite Service Plan is designed for personal, family, or household use at a fixed land-based location. See the Starlink Specifications for details on the typical performance. Service activation and associated billing cannot be paused under the Residential Lite Service Plan. The Residential Lite Service Plan includes an unlimited amount of “Deprioritized” data. Deprioritized data that is assigned to users is always deprioritized as compared to other Starlink Fixed Service Plans, resulting in degraded Service and slower speeds in congested areas and during peak hours, as described in the Fair Use Policy. Residential Lite Service users are able to upgrade to any other Service Plan. The Residential Lite Service Plan is not permitted for business or enterprise uses. If bandwidth patterns consistently exceed what is allocated to a typical residential user, Starlink may take network management measures, such as temporarily reducing a customer's speeds, to prevent or mitigate congestion of the Services. Depending on your country, Mini Kits may not be used with the Residential Lite Service Plan.
Residential Service Plan. The Residential Service Plan is designed for personal, family, or household use at a fixed land-based location. See the Starlink Specifications for details on the typical performance. Service activation and associated billing cannot be paused under the Residential Plan. The Residential Service Plan includes an unlimited amount of “Residential” data. In times of network congestion and during peak usage hours, users may experience slower speeds and reduced performance which may result in degradation or unavailability of certain third-party services or applications, as described in the Fair Use Policy. Bandwidth intensive applications, such as streaming videos, gaming, or downloading large files are most likely to be impacted during peak usage hours. Customers with high bandwidth needs that experience Service degradation resulting from Starlink’s network management practices are able to upgrade to a Priority Service Plan. Supplemental customer support for business or government specific requests (e.g., modified invoicing or tax-exempt certifications) are only available under Starlink’s Priority Service Plans and may not be supported under Residential Service Plan subscriptions. The Residential Service Plan is not permitted for business or enterprise uses. If bandwidth patterns consistently exceed what is allocated to a typical residential user, Starlink may take network management measures, such as temporarily reducing a customer's speeds, to prevent or mitigate congestion of the Services. Depending on your country, Mini Kits may not be used with the Residential Service Plan.
Priority Service Plan. The Priority Service Plans (available on “Business”) are designed for high demand users, as well as businesses, governments and institutions at fixed land-based locations. See the Starlink Specifications for details on the typical performance. Service use and associated billing cannot be paused under the Priority Service Plans. The Priority Service Plans assign a set amount of “Priority” data to customers each month, as described in the Fair Use Policy. Priority data is given network precedence over Standard and Mobile data, meaning users will experience faster and more consistent download and upload speeds. Unused Priority data does not rollover to the next month. If you have exhausted your Priority data in a given month, you are able to purchase additional Priority data or upgrade your Service Plan (see Section 2.4(b)). Customers who exhaust and have not purchased additional Priority data will be allocated an unlimited amount of Standard data for the remainder of the month, which may result in slower speeds and reduced performance compared to customers with Priority data.
Roam Service Plans.
a) Roam Unlimited Service Plan. Starlink Roam Unlimited Service Plans allow you to access Services at any destination where Starlink provides active coverage and is designed for low demand, land-based use, such as travel, camping or nomadic living. The Roam Unlimited Service Plan allows you to access Roam Unlimited Services at any land-based destination and in any coastal waters (up to 12 nautical miles off the coast; up to 5 consecutive days at a time and for a total of 60 days over the course of a year) where Starlink provides active coverage around the world. See the Starlink FAQs for more information. Roam Unlimited Services cannot be used on the open ocean. Roam Unlimited Services can be used in motion (up to 100 MPH or 160 KPH) and can be paused and un-paused at any time. When un-paused, the monthly Roam Unlimited subscription fee will be charged immediately, on a pro-rated basis. If you use Roam Unlimited Services for more than two months in a country that is different than your account address, Starlink may require you to move your registered address to your new location or return to the country listed as your account address. See the Starlink FAQs for more information. Starlink may immediately suspend your Services if your new location is not in an authorized territory (marked “Available or Waitlist”) on the Starlink map: www.starlink.com/map. Starlink Roam Unlimited Service charges will be ongoing until you pause the Service via your Starlink account. The Roam Unlimited Service Plan is not permitted for business or enterprise uses. If bandwidth patterns consistently exceed what is allocated to a typical Roam user, Starlink may take network management measures, such as temporarily reducing a customer's speeds, to prevent or mitigate congestion of the Services. Customers using mobility features to access Services in other countries will be subject to the local laws of that country.
b) Roam 50GB Plan. The Roam 50GB Plan has the same characteristics as the Roam Unlimited Service Plan, but assigns a set amount of Roam data to customers each month, as described in the Fair Use Policy. Unused Roam data does not rollover to the next month. If you have exhausted your Roam data in a given month, you are able to purchase additional GB of Roam data. Customers who exhaust and have not purchased additional Roam data will be unable to connect to the internet except to access their Starlink account on www.starlink.com, where additional Roam data can be purchased, so that you may reconnect to the internet. Roam 50GB Plan Service users are able to switch to other Service Plans.
c) Roam Data. The Roam Unlimited Service Plan includes an unlimited amount of “Roam” data. Roam data that is assigned to users is typically deprioritized as compared to other Starlink Service Plans, resulting in degraded Service and slower speeds in congested areas and during peak hours, as described in the Fair Use Policy. See Starlink Specifications for details on the expected performance. Stated speeds and uninterrupted use of the Service are not guaranteed and are highly dependent on geographical areas. Roam Unlimited Service users with high bandwidth, ocean or active coverage access needs are able to upgrade their Service Plan.
Mobile Priority Service Plans.
a) Global Land, Ocean, In-Motion Coverage. Starlink Mobile Priority Service Plans (available on “Maritime”, “Mobility”, and “Roam”) allow you to access Services at any destination around the world where Starlink provides active coverage. It is designed for high bandwidth or in-motion users who want global land plus ocean access, such as shippers and sailors. The Service can be paused and un-paused at any time. When un-paused, the monthly Mobile Priority subscription fee will be charged immediately, on a pro-rated basis. If you use Mobile Priority Services for more than two months in a country that is different than your shipping address, Starlink may require you to move your registered address to your new location. Starlink may immediately suspend your Services if your new location is not in an authorized territory (marked “Available or Waitlist”) on the Starlink map: www.starlink.com/map. Mobile Priority Service charges will be ongoing until you pause the Service via your Starlink account.
b) Mobile Priority Data. The Mobile Priority Service Plans assign a set amount of “Mobile Priority” data to customers each month. Mobile Priority data is given network precedence over Standard and Mobile data, meaning users will experience faster and more consistent download and upload speeds, as described in the Fair Use Policy. See Starlink Specifications for details on the expected performance. Stated speeds and uninterrupted use of the Service are not guaranteed and are highly dependent on geographical areas. Unused Mobile Priority data does not rollover to the next month. After a user’s Mobile Priority data is exhausted each month, behavior of the Service will depend on where Starlink is being used:
For inland coverage (including lakes and rivers), after Mobile Priority data is exhausted, users will receive unlimited Mobile data, which will result in slower speeds and degradation of bandwidth intensive applications during times of network congestion. Additional Mobile Priority data is available by opting into paying for additional data per GB via your Starlink app or account.
For ocean coverage, after Mobile Priority data is exhausted, users will be unable to connect to the internet except to access their Starlink account on www.starlink.com, where additional Mobile Priority data can be purchased, so that a user may reconnect to the internet.
See Section 2.4(b) and the Fair Use Policy for payment details on opting in and out of additional Mobile Priority data.
Limitations on Mobility Services. Supplemental customer support for enterprise, institutional or government specific requests (e.g., modified invoicing or tax-exempt certifications) is only available under Starlink’s Mobile Priority Service Plans and not the Roam Service Plans. Starlink does not guarantee when or where Starlink Roam or Mobile Priority Services will be available. Such Services are dependent on many factors, including obtaining or maintaining the necessary regulatory approvals which are subject to change. Find a list of authorized territories (marked “Available or Waitlist”) on Starlink map: www.starlink.com/map. Customers using mobility features to access Services in other countries will be subject to the local laws.
Changes by Starlink. Starlink may change or discontinue Service Plans, prices, these Terms, Kit versions, and the Starlink Specifications from time to time. Starlink will provide you with notice at least one month prior before materially adverse changes come into effect. Starlink will provide you with an email notice summarizing the changes and your right to cancel this Agreement. Subject to your options and conditions under Sections 6.2 (Service Cancellation), 6.3 (Kit Return and Full Refund) and 6.4 (Rented Kit Returns and Fees) by continuing to use the Services you agree to any changes.
Service Cancellation. You can stop the recurring monthly payment, cancel Services and withdraw at any time via your Starlink account located within the Starlink Customer Portal. To avoid being billed for the following month of Services you must cancel Services prior to your invoice statement being generated. If you have rented a Starlink Kit, you must return your Starlink Kit in good condition within 30 days of Service cancellation or you will be charged the full retail price of the Kit. You are not entitled to any refunds, except as set forth under Sections 1.3 (Refundable Deposit) and 6.3 (Kit Return and Full Refund).
Kit Return and Full Refund. You may return an undamaged, untampered and unmodified Starlink Kit and any accessories purchased on starlink.com within 30 days of the Payment Due Date for a full refund for any reason, including the inability to receive Services due to field-of-view issues. If you purchased a Starlink Kit or accessories, you will be refunded the price of the equipment. If you rented Starlink Kit, you will be refunded your Activation Price only. Should you timely return your Starlink Kit, you will also be refunded for the first month’s service fee or rental fee, as applicable. To return the Starlink Kit or any accessories, follow instructions in the Return Policy in the Starlink Customer Portal.
Rented Kit Returns and Fees. If you have rented a Starlink Kit, you must return your equipment in an undamaged, untampered and unmodified condition (except normal wear and tear, determined by Starlink) within 30 days of Service cancellation or you will be charged the full retail price of the Kit as described in the online Order. You will be directly responsible for loss, repair, replacement and other costs, damages, fees and charges if you do not return the Starlink Kit to us in good condition. Starlink will issue you a return shipping label to allow you to return the Kit. Follow instructions in Starlink’s Return Policy for returning rented Kits in the Starlink Customer Portal. Starlink Kits may only be rented for the Residential Service Plan; however, at Starlink’s sole discretion, renting Kits may be made available for Priority, Roam, or Mobile Priority Service Plans.
Transferring Services and Kits. Customers who have purchased their Starlink Kits may have the option to transfer or assign your Services to another responsible party if the account is paid-in-full, in good standing, and there is network capacity under the requested Service Plan. Transferred Services are not available to customers who have rented a Starlink Kit. Transferring Services is not available until the earlier of (i) 120 days after you purchased your Starlink Kit, or (ii) 90 days after you activated your Starlink Kit. Please visit https://support.starlink.com/ or www.starlink.com/activate to learn more about activating Services after a Kit has been transferred or sold to a third-party.
Termination by Starlink. Starlink may, at any time, without prior notice, immediately terminate or suspend all or a portion of your account and/or access to the Services for: (a) a violation of these Terms, including the Starlink Acceptable Use Policy; (b) a request and/or order from law enforcement, a judicial body, or other government agency; (c) unexpected technical or security issues or problems, including but not limited to a material malfunction of the Starlink network, software or hardware; (d) a failure to obtain or maintain the necessary governmental authorizations required to bring Services; (e) your participation in fraudulent or illegal activities; (f) your withdrawal of consent to allow Starlink to use your personal data to comply with applicable laws as described in the Starlink Privacy Policy; (g) your failure to pay any fees owed for Services if you have not cured such non-payment within 24 days from the date of your invoice; or (f) its convenience after proper notice.
Limited Warranty. The Starlink Kit and Services are subject to the following Limited Warranty.
DISCLAIMERS. EXCEPT AS SET FORTH IN SECTION 7.1 (LIMITED WARRANTY), TO THE EXTENT PERMITTED BY LAW, STARLINK PROVIDES THE STARLINK KIT AND SERVICES “AS IS,” WITHOUT ANY EXPRESS WARRANTY, CONDITION OR REPRESENTATION. STARLINK DISCLAIMS ALL IMPLIED WARRANTIES, CONDITIONS AND REPRESENTATIONS, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
LIMITATIONS OF LIABILITY. STARLINK WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE, INDIRECT DAMAGES, LOSS OF GOODWILL OR BUSINESS PROFITS, LOST REVENUE, WORK STOPPAGE, LOSS OR CORRUPTION OF DATA, COMPUTER FAILURE, DATA SECURITY BREACH, MALFUNCTION OR ANY LOSSES OR DAMAGES RESULTING FROM THE KIT INSTALLATION, REPAIR, REMOVAL, OR OTHER ASSOCIATED SERVICES. STARLINK’S LIABILITY UNDER THESE TERMS FOR ANY INDIVIDUAL CLAIM OR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO STARLINK UNDER THESE TERMS OVER THE SIX MONTHS PRECEDING THE CLAIM GIVING RISE TO THE LIABILITY. THE LIMITATIONS SET FORTH IN THIS SECTION WILL APPLY TO ANY CLAIMS OR DAMAGES ARISING OUT OF OR RELATED TO THE AGREEMENT, SERVICES OR STARLINK KIT, INCLUDING ANY PUNITIVE DAMAGES, REGARDLESS OF WHETHER STARLINK WAS INFORMED OR WAS AWARE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, AND REGARDLESS OF WHETHER CLAIMS ARE ASSERTED BASED ON CONTRACT, STATUTE, TORT, STRICT LIABILITY, NEGLIGENCE, OR OTHER LEGAL OR EQUITABLE CLAIM OR THEORY PROVIDED, EXCEPT IF AND TO THE EXTENT THAT ANY LIMITATION VIOLATES APPLICABLE MANDATORY LAW THAT THE PARTIES CANNOT DEROGATE FROM BY WAY OF CONTRACT.
ASSUMPTION OF RISK. YOU AGREE THAT YOUR USE OF THE SERVICES AND THE STARLINK KIT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. SERVICES ARE NOT SUITED OR INTENDED AS A MISSION-CRITICAL OR SAFETY-OF-LIFE SERVICE.
General. Customer agrees to comply with all laws and regulations applicable or related to the performance of obligations under this Agreement.
Privacy. Starlink processes personal information as described in its Starlink Privacy Policy, as amended from time to time.
Acceptable Use Policy. You agree not to use, or permit others to use, the Services in ways that (a) violate any applicable law or applicable regulation, (b) violate the Starlink Acceptable Use Policy, or other policies available on the Starlink Customer Portal, (c) infringe the rights of others, or (d) interfere with the users, Services, or Starlink Kit of the Starlink network or other networks. You are responsible for complying with the terms for any third-party services (e.g., video streaming or gaming apps) that you subscribe to using Starlink Services.
International Trade Laws. You must comply with all applicable International Trade Controls in the context of this Agreement, including applicable export control, economic sanctions, customs/import, anti-money laundering, and anti-corruption laws and regulations. You acknowledge that you are only authorized to access Services at the location identified on your Order or otherwise authorized by Starlink, and you will not divert the Starlink Kit or Services to any other locations, or to users or for uses that are prohibited under International Trade Controls.
Modifications to Starlink Products & Export Controls. Starlink Kits and Services are commercial communication products. Off-the-shelf, Starlink can provide communication capabilities to a variety of end-users, such as consumers, schools, businesses and other commercial entities, hospitals, humanitarian organizations, non-governmental and governmental organizations in support of critical infrastructure and other services, including during times of crisis. However, Starlink is not designed or intended for use with or in offensive or defensive weaponry or other comparable end-uses. Custom modifications of the Starlink Kits or Services for military end-uses or military end-users may transform the items into products controlled under U.S. export control laws, specifically the International Traffic in Arms Regulations (ITAR) (22 C.F.R. §§ 120-130) or the Export Administration Regulations (EAR) (15 C.F.R. §§ 730-774) requiring authorizations from the United States government for the export, support, or use outside the United States. Starlink aftersales support to customers is limited exclusively to standard commercial service support. At its sole discretion, Starlink may refuse to provide technical support to any modified Starlink products and is grounds for termination of this Agreement.
Security Measures. You acknowledge that Starlink administers and enforces cybersecurity policies and procedures to identify and respond to incidents involving Starlink data, mitigate the effects of any such incidents, document their outcomes, and notify appropriate stakeholders (including authorities and affected data subjects, as appropriate).
You agree to compensate and hold harmless Starlink against all claims, liability, damages, costs, and expenses, including but not limited to reasonable attorneys’ fees, arising out of or related to these Terms, any and all uses of your account, and your use of the Services. This includes, without limitation: (a) responsibility for all such consequences resulting from actions by you or any user of your account in violation of these Terms, the Acceptable Use Policy, or any law or regulation; (b) negligent, reckless or intentionally wrongful act by you or any user of your account; and (c) any breach by you of any of the covenants contained in these Terms.
Transfers and Assignments. You may not assign, sell, or transfer this Agreement, software installed on the Starlink Kit, or access to Services without Starlink’s consent as described under Section 6.5. Unauthorized transfers or assignments will be null and void. Starlink may terminate this Agreement for cause if you attempt to transfer Services or this Agreement. If your Starlink Kit is stolen, destroyed or otherwise removed from your premises without your authorization, you must provide notice via the Starlink Customer Portal immediately, or else you may be liable for payment for unauthorized use of the Services. You are liable for any charges or fees incurred by the use of the Services and Starlink Kit by anyone else. Starlink can assign its rights and obligations under these Terms, in whole or in part, to any individual or entity we choose, at any time, without notice to you, in our sole discretion, and Services may be provided by one or more legally authorized Starlink affiliates.
Acts of Agency. You must create a Starlink account and enter into this Agreement for the Services in your own name. You cannot use an agent or any other representatives to purchase the Services or deal with Starlink, except where an agent or representative is (a) a household or family member, or personal caregiver, of the account holder, (b) an employee, director or officer of the account holder; or (c) any other person expressly approved by Starlink. You warrant that you have not purchased Starlink via a commercial third-party, are not acquiring the Service as part of bundled service offering provided by a commercial third-party, and have not and will not make payment to any commercial third-party in connection with the Services, except where expressly authorized by Starlink. A list of Authorized Starlink Resellers can be found in the FAQs at https://support.starlink.com/. Starlink reserves the right to seek information from you confirming these affirmations. Failure to follow the terms of this Section is a breach of this Agreement that may result in the termination of the Agreement for non-compliance.
For Services provided to, on, or in orbit around the planet Earth or the Moon, this Agreement and any disputes between us arising out of or related to this Agreement, (“Disputes”) will be governed by and construed in accordance with the laws of Kenya, and subject to the exclusive jurisdiction of the courts of Kenya.
For Services provided on Mars, or in transit to Mars via Starship or other spacecraft, the parties recognize Mars as a free planet and that no Earth-based government has authority or sovereignty over Martian activities. Accordingly, Disputes will be settled through self-governing principles, established in good faith, at the time of Martian settlement.
Customer Support. Customer support is available for the Services and the Kit on the Starlink Customer Portal and https://support.starlink.com/ You acknowledge and agree that Customer support provided over the phone may be recorded for training and quality purposes.
Severability. If any term of this Agreement is to any extent invalid, illegal, or incapable of being enforced, such term shall be excluded to the extent of such invalidity, illegality, or unenforceability; all other terms hereof shall remain in full force and effect.
Eligibility. You must be at least 18 years old (or the legal age of majority in your jurisdiction of residence) to enroll in Services.
Records. You should keep copies of these Terms and any sales receipt or other materials relevant to your purchase of the Starlink Kit and Services for your records. Starlink reserves the right to substitute, change, cancel, or add to any part of these Terms at any time upon notice to you and your continued use of the Services constitutes agreement to the updated Terms. Starlink will notify you in writing 30 days prior to materially changing its Terms. Visit the Starlink Customer Portal for the most current Terms.
Electronic Delivery Policy, Customer Consent, and Notices. You consent to receive all agreements, updates, disclosures, policies, notices, and other information (collectively, “Notices”) provided by Starlink or its affiliates via paper and/or electronic delivery at Starlink’s sole discretion. Starlink may deliver or display Notices to you by email or pop-up window, or by posting a message on the Services or the Starlink Customer Portal. You may receive periodic texts, emails, or other communications from Starlink, such as notices regarding expiration of your account and changes to these Terms.
No Waiver. No waiver by Starlink of any breach of these Terms will be a waiver of any preceding or succeeding breach. No waiver by Starlink of any right under these Terms will be construed as a waiver of any other right. Starlink will not be required to give notice to enforce strict adherence of these Terms. A waiver must be provided in writing by an authorized representative of Starlink to be effective.