Starlink Fair Use Policy

Starlink’s Fair Use Policy describes how we manage our network traffic and assign customer data based on the Service Plan. Please visit the Service Plan Descriptions to learn more about the Service Plans.

REASONABLE NETWORK MANAGEMENT

  • Balancing Supply and Demand. Starlink is a finite resource that will continue to grow as we launch additional satellites. To serve the greatest number of people with high speed internet, we must manage the network to balance Starlink supply with user demand, which is impacted by such factors as service location and usage time.
  • Traffic Neutrality. We treat internet traffic equally, without discrimination based on content, sender, application or service. Network management practices are deployed based on technical requirements for specific categories of traffic. These practices are applied in an “application-agnostic” manner, meaning that the treatment of traffic is independent of the content data.
  • Network Integrity. We reserve the right to take additional network management measures as necessary to (1) comply with applicable laws, (2) preserve the integrity and security of the network, including but not limited to, analyzing traffic patterns to optimize Services and prevent the distribution of viruses or other malicious code, and (3) prevent or mitigate network congestion on the Services, including reducing speeds for some or all users.
  • Distributing Data Based on Service Plan. We seek to distribute data among our users in a fair and equitable manner by (1) implementing network management policies when the demand for network resources actually exceeds supply, and (2) allowing users to choose among Service Plans at various price points depending on how much prioritized Service is right for their needs.

SERVICE PLANS

  • Residential Service Plan.

    RESIDENTIAL SERVICE PLAN
    Data Amount & Type Unlimited, Residential Data
    Price for Priority Data Unavailable, Must Upgrade to Priority Plans

  • Residential Lite Service Plan.

    RESIDENTIAL LITE SERVICE PLAN
    Data Amount & Type Unlimited, Depriortized Data
    Price for Priority Data Unavailable, Must Upgrade to Priority Plans

  • Roam Service Plans.

    ROAM UNLIMITED SERVICE PLAN
    Data Amount & Type Unlimited Roam Data
    Price for Priority Data Unavailable, Must Upgrade to Priority Plans
    ROAM 10GB OR 50GB SERVICE PLAN
    Data Amount & Type 10GB OR 50GB Roam Data
    Price for Additional Roam Data Click For Country Specific Pricing for Additional Roam Data

  • Priority Service Plans.

    PRIORITY SERVICE PLANS (Global and Local)
    Data Amount & Type Selected by Customer, Priority Data
    Amount After Limit Unlimited; Up to 1 Mbps download and 0.5 Mbps upload
    Price for Additional Priority Data Click For Country Specific Pricing for Additional Data

TRACKING DATA USE & PURCHASING MORE

Eligible customers can track their monthly data usage and purchase or opt-in to Top-Up Data at any time via the Starlink App and on the Starlink Customer Portal once they hit the limit under their Service Plan. Once a customer opts-in, they will be automatically billed for additional Top-Up Data used until they opt-out. Top-Up Data usage per month will also be displayed on a customer’s monthly invoice. Additional details on the Priority Service Plans, Data Blocks and Top-Up Data and billing can be found in the Service Plan Descriptions and Terms of Service. A customer’s data usage allotment includes automated network diagnostic traffic that may not be customer initiated.

SPEEDS AND PERFORMANCE

See Starlink Specifications for details on Starlink expected performance data per Service Plan. Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds may be lower during times of high usage. Starlink may temporarily reduce speeds if our network is congested.