SpaceX has established the following feedback process in accordance with the Accessible Canada Act. Our feedback process allows the public to comment on the development of the SpaceX’s initial accessibility plan and any barriers to accessibility that may have been encountered.
The feedback process consists of the following elements:
The best way to provide feedback is by completing the online form. Please ask the chatbot for help with disability access and select "create a ticket" below the search bar. Include "Accessiblity Plan" as the subject of your ticket.
You may also provide feedback by sending an email to starlinkresolutions@spacex.com.
If you wish to provide feedback over the telephone, please submit a request via the online form that includes your telephone number and a request for a call-back. Please ask the chatbot for help with disability access and select "create a ticket" below the search bar. Include "Accessiblity Plan" as the subject of your ticket.
At Starlink, the manager of the Customer Support team is responsible for receiving feedback.
You may provide feedback anonymously via email.
SpaceX will ensure that personal information remains confidential unless you consent to the disclosure of your personal information.
Any feedback received will be acknowledged by SpaceX, except for feedback that is provided anonymously.
Alternative Formats
This website is produced in an electronic format that is compatible with adaptive technology that assists persons with disabilities. If you require this information in alternative formats, such as print, large print, Braille, or audio format, please contact us at starlinkresolutions@spacex.com and we will seek to accommodate your request.
This description meets the requirements of Level AA conformance as set out in the Web Content Accessibility Guidelines (WCAG).