Starlink Internet Services Limited (Floor 3, Block 3, Miesian Plaza, Dublin 2, D02 Y754, Ireland) (known as “Starlink” in these Terms) offers two-way satellite-based internet service (“Services”) and a Starlink antenna, Wi-Fi router and mount (“Starlink Kit” or “Kit”) to you, the customer, subject to these Starlink consumer service terms for Portugal (“Terms”). These Terms, those terms incorporated by reference (including the Starlink Specifications, and the details you agree to in your order (“Order”) form the entire agreement (“Agreement”) between you (“customer” or “user”) and Starlink.
Applicability. If Starlink Services are currently unavailable in your region and you are placing a deposit payment rather than completing the Order for Services, then Section 1 applies to you.
Deposit Payment. Your deposit payment (“Deposit Payment”) grants you priority within your region for securing Starlink Services when available. Your Deposit Payment is inclusive of any sales and use or other taxes, including VAT. Starlink will apply your Deposit Payment to the amount due on the Starlink Kit if and when the Starlink Kit and Services become available.
Refundable Deposit. Prior to Starlink shipping your Kit, your Deposit Payment is fully refundable and can be requested at any time via your Starlink account. If you seek and obtain a refund, you will forfeit your priority position.
Availability; Limitations. Placing a Deposit Payment does not obligate Starlink to provide you with the Starlink Kit and Services and does not guarantee that the Starlink Kit and Services will be available to you. Prices for the Services and Kits presented at the time you place your Deposit Payment are subject to change to the prices in effect at the time of Order, including any applicable taxes, duties, delivery charges, and any other applicable fees. Enrollment limits may apply based on network availability. Starlink Kit designs and Services are subject to change based on technological innovation. Starlink will not hold your Deposit Payment separately, for example in an escrow account or trust fund, or pay any interest on your Deposit Payment. The Service availability dates are estimates only and subject to change. Check your Starlink account for the latest estimate of when Services will be available in your area. Services and Kit delivery is dependent on many factors, including various regulatory approvals. Starlink will refund your Deposit Payment if it is unable to provide Services.
No Resale or Unauthorized Agency. You may not resell access to the Services to others as a stand-alone, integrated or value-added service under this Agreement (whether acting as an agent, introducer or in any other capacity), unless authorized by Starlink. Notwithstanding the foregoing, if you purchase a Priority Plan (as described in the Service Plan Descriptions, you may resell access to the Services as community Wi-Fi or a “hotspot” to third-parties, such as to hotel guests or boat passengers. In addition, you may not purchase an excessive number of any item available for purchase in the Starlink shop (“Accessories”), as determined by Starlink in its sole discretion. See additional limitations in Section 9 of this Agreement. A violation of this Section may result in Service termination.
Duration. Per Sections 6.2 and 6.3 below, there is no minimum contract term for this Agreement. You can withdraw from this Agreement and cancel your Services at any time.
Payments for Purchasing a Starlink Kit and Title Transfer. For customers purchasing a Starlink Kit, you authorize Starlink to charge your approved payment method for a one-time purchase price on the balance of your Starlink Kit and any accessories, including applicable shipping, handling and taxes, as is described in the online Order. Starlink will transfer title to the Starlink Kit and any accessories to you at the time of delivery.
Payments for Renting a Starlink Kit. For customers renting a Starlink Kit, you authorize Starlink to charge your approved payment method for the following—
a) Activation Fee. A one-time immediate activation fee due when the Order is placed;
b) Monthly Rental Fee. The first rental fee charge will be on the earlier of (i) the date you activate the Starlink Kit; or (ii) 30 days after Starlink ships your Starlink Kit (“Payment Due Date”). Starlink will automatically charge your approved payment method for the second and all subsequent monthly rental fees on the anniversary of the Payment Due Date; and
c) Retail Penalty, if applicable. A retail fee penalty for the Starlink Kit if you fail to return the Kit to Starlink undamaged, untampered and unmodified, within 30 days of cancelling your Service, as described in Section 6.4.
Rental Kit provided to you may be new or refurbished at Starlink’s sole discretion. Rented Starlink Kit will remain the property of Starlink and title will not transfer to you. Starlink Kits may only be rented with the Residential Service Plans for residential use as described in the Service Plan Descriptions; however, at Starlink’s sole discretion, rental Kits may be made available for Priority and Roam Service Plans. The option to rent a Starlink Kit is not available in all locations.
Payments for Monthly Service Subscription. You authorize Starlink to charge your approved payment method for –
a) Monthly Service Fee. The first charge for the Services selected in your Order will be on the earlier of (i) the date you activate the Starlink Kit; or (ii) 30 days after Starlink ships your Starlink Kit (“Payment Due Date”). Even if you do not use Services in a given month (unless your Service Plan is eligible to be paused), the monthly Service fee is due each month. Starlink will automatically charge your approved payment method for the second and all subsequent monthly service fees on the anniversary of the Payment Due Date;
b) Priority Plan Top-Up Data. For Priority Plans, charges for Top-Up Data (as defined in the Service Plan Descriptions)) will be reflected on the invoice for the following monthly billing cycle, as further described in Service Plan Descriptions. Starlink will automatically charge your approved payment method for any Top-Up Data on the Payment Due Date for the following monthly billing cycle; and
c) Monthly Kit Access Fee. For Priority Plans only, you will be charged a fee to access the Starlink network (“Monthly Kit Access Fee”) as described in the Order.
Payment Method. You authorize Starlink to charge an approved payment method, including bank-to-bank payments, credit or debit cards (where available) for all charges made under the Agreement, including applicable taxes. Use of a credit or debit card is subject to the terms and conditions in your card member agreement, including fees that may be charged by the issuer. If there is a change to your bank or card account information, including expiration date, you must update your payment information in the Starlink Customer Portal to avoid suspension or termination of Services and to enable Starlink to process refunds. Starlink may also update your payment method data with information provided by the payment service providers. You authorize us to continue to charge your payment method following any update to your information.
Shipping & Handling. Shipping and handling charges will apply, will be displayed in your Order and are non-refundable. Please consult your Starlink account for an estimate of delivery times. Deliveries may require signature. Starlink will use the carrier of its choice.
Taxes, Fees, Surcharges. In addition to charges for the Services, the Starlink Kit, and any accessories you buy, we may collect or request reimbursement for taxes and other fees and surcharges required by law, including, without limitation, value added, goods and services, consumption, sales, use, gross receipts, excise, and access. In accordance with applicable law, you are also responsible for any additional government fees, rights of way charges, license or permit fees, and any other duties, charges or surcharges imposed on the sale or use of the Services or Starlink Kit.
Bills, Payment Disputes & Suspended Services. Bills are provided to customers on a monthly basis only through the Starlink Customer Portal. Disputes on your Starlink bill should be handled via your account in the Starlink Customer Portal. In the event of a billing dispute, you must timely pay all undisputed amounts. If the payment dispute is resolved against you, or if you simply fail to pay for Services on time, you must pay the amounts due or your Services will be suspended until the overdue amounts are paid.
Software Updates and License Terms. Software copies and updates installed on the Starlink Kit are not sold, only licensed to you personally (on a non-exclusive, non-transferable, limited and revocable basis), for use as installed on the Starlink Kit and subject to Software License and Usage Terms, and restrictions that Starlink posts on the Starlink Customer Portal. Starlink reserves all intellectual property rights and other rights and interests in the Starlink Kit, the Services, and the software, and grants no license, except as expressly granted in this Agreement.
Service Quality. Starlink will provide the Services to you using its own network and/or the networks of one or more telecommunications operators. Occasionally, Services may be temporarily unavailable for maintenance, modifications, upgrades, emergencies or to protect the security of the network. Starlink provides Service through radio and signal frequencies, which can be affected by congestion on the network due to data being sent and received. The transmission of the radio and signal frequencies may also be affected by external factors such as atmospheric conditions. Starlink will endeavor to keep any disruption to the Services to a minimum; however, if you do experience disruption to the Services, please see support via the Customer Support Team via your Starlink account. Starlink will ensure that network security and integrity are each state-of-the-art technology as well as in compliance with the respective statutory provisions. Starlink is not responsible for and do not endorse any third-party content that you may access or use. Your use of any third-party content is entirely at your own risk. We do not guarantee access to third party content where you access or download the content from the internet or upload or transmit content using the Services. In the event of continuous or regularly recurring discrepancy between the actual performance of the internet access service regarding speed or other quality of service parameters and the performance indicated in accordance with our Starlink Specifications and in the Order Starlink offers you the warranty remedies described in Sections 6.2, 6.3, 6.4. and 7.1. In addition, you have the opportunity to contact the regulatory authority or a court according to Section 11 of these Terms.
Outside Region Fee. A Starlink Kit activated outside of the region it was originally purchased may be subject to an "Outside Region Fee." Due to foreign exchange volatility and local taxes, the amount of the Outside Region Fee may be subject to slight variation. Additional details can be found in the Starlink FAQs, including a map showing countries by region.
Kit Install Guidelines. You are responsible for the installation of the Starlink Kit in a location that has a clear field of view of the sky, per the Starlink App and the Install Guide available in the Starlink Customer Portal. You shall not modify the Starlink Kit in a manner (including cosmetic/paint changes) that contradicts the Install Guide or would otherwise alter the transmission characteristics of the equipment, including placing the antenna under a cover/radome, unless approved by Starlink. At Starlink’s sole discretion, if we determine that your installation or modification of a Starlink Kit has resulted in a material degradation of the Service or equipment, the equipment Limited Warranty may be voided. Should use of the Services require any construction or alteration to your property, Starlink is not obliged to reimburse any expenses or restore your property to the same physical state as prior to delivery of Services. If you require a permanent roof or vehicle mount installation, you acknowledge the potential risks associated with this type of installation, including, without limitation, with respect to any warranty that applies to your roof, vehicle, vessel for penetration of the membrane. Follow the Install Guide. If you cannot safely install the Starlink Kit, do not install it and seek professional assistance.
Kit Install Authorizations. It is your responsibility to ensure compliance with all applicable building codes, zoning, ordinances, business district or association rules, covenants, conditions, restrictions, lease obligations and landlord/owner approvals and requirements for the installation of the Starlink Kit, to pay any associated fees or other charges, and to obtain any permits and other authorizations necessary for the Services and the installation of the Starlink Kit.
IN-MOTION USE PROHIBITED FOR UNDESIGNATED KITS, COUNTRIES AND USES. YOU ARE PROHIBITED FROM INSTALLING OR USING A KIT ON A MOVING VEHICLE OR VESSEL UNLESS STARLINK HAS DESIGNATED YOUR SPECIFIC KIT MODEL AND/OR MOUNT FOR IN-MOTION USE AND HAS OBTAINED ALL REQUIRED IN-MOTION APPROVALS IN THE COUNTRY OF USE. NOTWITHSTANDING THE FOREGOING, USE OR INSTALLATION OF A KIT ON AN AIRCRAFT OF ANY KIND IS PROHIBITED IN ALL CASES WITHOUT STARLINK’S PRIOR WRITTEN CONSENT (WHICH WOULD INCLUDE SIGNING NEW OR ADDITIONAL TERMS AND CONDITIONS WITH STARLINK). SERVICES IN-MOTION ON AN AIRCRAFT, VEHICLE OR VESSEL (e.g., CARS, VANS, RVs, BOATS) VIA AN UNAUTHORIZED KIT OR COUNTRY IS PROHIBITED, WILL VOID THE LIMITED WARRANTY OF YOUR KIT, AND MAY BE GROUNDS FOR TERMINATION OF YOUR AGREEMENT WITH STARLINK PER SECTION 5.6 OF THESE TERMS. Visit Starlink FAQs for a description of the Starlink Kit models designated for in-motion use.
Kit Installation on Moving Vehicles. For Kits and mounts designated for in-motion use, you agree and are responsible for taking proper precautions for ensuring that the equipment mount is installed on a structurally sound, horizontal surface. You acknowledge that equipment falling into the road or off a vessel due to poor installation practices can cause serious accidents resulting in bodily injury. You shall not mount a Starlink Kit on any vehicle or vessel if it is not stable, or if it cannot be properly secured as described in the Install Guide and used with the proper mount designed for in-motion use.
For a description of your Service Plan, please review the Service Plan Descriptions. The Service Plan Descriptions are incorporated herein by reference and form a part of this Agreement.
Changes by Starlink. Starlink may change or discontinue Service Plans, prices, these Terms, Kit versions, and Starlink Specifications from time to time. Starlink will provide you with notice at least 2 months' prior to making changes in accordance with applicable laws and request your consent to material changes. If you do not agree to the changes in the Terms, you are entitled to cancel this Agreement for free and cease to use the Services at any time. Changes to the terms will be deemed accepted by you if up to the entry into force you have not objected to the proposed changes, free of charge, by notification to the Starlink Customer Team. In the notification of a change, you will also be notified of your right to object, the time to object and the relevance of your conduct.
Service Cancellation and Right of Withdrawal. You can stop the recurring monthly payment, cancel Services and withdraw at any time via your Starlink account located within the Starlink Customer Portal. To avoid being billed for the following month of Services you must cancel Services prior to your invoice statement being generated. If you have rented a Starlink Kit, you must return your Starlink Kit in good condition within 30 days of Service cancellation or you will be charged the full retail price of the Kit. You are not entitled to any refunds, except as set forth under Sections 1.3 (Refundable Deposit) and 6.3 (Kit Return and Full Refund).
Kit Return and Full Refund. You may return an undamaged, untampered and unmodified Starlink Kit and any accessories purchased on starlink.com within 30 days of the Payment Due Date for a full refund for any reason, including the inability to receive Services due to field-of-view issues. If you purchased a Starlink Kit or accessories, you will be refunded the price of the equipment. If you rented Starlink Kit, you will be refunded your Activation Price only. Should you timely return your Starlink Kit, you will also be refunded for the first month’s service fee or rental fee, as applicable. To return the Starlink Kit or any accessories, follow instructions in the Return Policy in the Starlink Customer Portal
Rented Kit Returns and Fees. If you have rented a Starlink Kit, you must return your equipment in an undamaged, untampered and unmodified condition (except normal wear and tear, determined by Starlink) within 30 days of Service cancellation or you will be charged the full retail price of the Kit as described in the online Order. You will be directly responsible for loss, repair, replacement and other costs, damages, fees and charges if you do not return the Starlink Kit to us in good condition. Starlink will issue you a return shipping label to allow you to return the Kit. Follow instructions in Starlink’s Return Policy for returning rented Kits in the Starlink Customer Portal. Starlink Kits may only be rented for the Residential Service Plans; however, at Starlink’s sole discretion, renting Kits may be made available for Priority, Roam, or Mobile Priority Service Plans.
Transferring Services and Kits. Customers who have purchased their Starlink Kits may have the option to transfer or assign your Services to another responsible party if the account is paid-in-full, in good standing, and there is network capacity under the requested Service Plan. Transferred Services are not available to customers who have rented a Starlink Kit. Transferring Services is not available until the earlier of (i) 120 days after you purchased your Starlink Kit, or (ii) 90 days after you activated your Starlink Kit. Please visit https://support.starlink.com/ or www.starlink.com/activate to learn more about activating Services after a Kit has been transferred or sold to a third-party.
Termination by Starlink. Starlink may, at any time, without prior notice, immediately terminate or suspend all or a portion of your account and/or access to the Services for: (a) a violation of these Terms, including the Starlink Acceptable Use Policy; (b) a request and/or order from law enforcement, a judicial body, or other government agency; (c) unexpected technical or security issues or problems, including but not limited to a material malfunction of the Starlink network, software or hardware; (d) a failure to obtain or maintain the necessary governmental authorizations required to bring Services; (e) your participation in fraudulent or illegal activities; (f) your withdrawal of consent to allow Starlink to use your personal data to comply with applicable laws as described in the Starlink Privacy Policy; (g) your failure to pay any fees owed for Services if you have not cured such non-payment within 24 days; or (h) its convenience after proper notice.
Limited Warranty. The Starlink Kit and Services are subject to the following Limited Warranty.
DISCLAIMERS. EXCEPT AS SET FORTH IN SECTION 7.1 (LIMITED WARRANTY), TO THE EXTENT PERMITTED BY LAW, STARLINK PROVIDES THE STARLINK KIT AND SERVICES “AS IS,” WITHOUT ANY EXPRESS WARRANTY, CONDITION OR REPRESENTATION. STARLINK DISCLAIMS ALL IMPLIED WARRANTIES, CONDITIONS AND REPRESENTATIONS, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
LIMITATIONS OF LIABILITY. TO THE EXTENT PERMITTED BY LAW, STARLINK WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE, INDIRECT DAMAGES, LOSS OF GOODWILL OR BUSINESS PROFITS, LOST REVENUE, WORK STOPPAGE, LOSS OR CORRUPTION OF DATA, COMPUTER FAILURE, DATA SECURITY BREACH, MALFUNCTION OR ANY LOSSES OR DAMAGES RESULTING FROM THE KIT INSTALLATION, REPAIR, REMOVAL, OR OTHER ASSOCIATED SERVICES. STARLINK’S LIABILITY UNDER THESE TERMS FOR ANY INDIVIDUAL CLAIM OR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO STARLINK UNDER THESE TERMS OVER THE SIX MONTHS PRECEDING THE CLAIM GIVING RISE TO THE LIABILITY. THE LIMITATIONS SET FORTH IN THIS SECTION WILL APPLY TO ANY CLAIMS OR DAMAGES ARISING OUT OF OR RELATED TO THE AGREEMENT, SERVICES OR STARLINK KIT, INCLUDING ANY EXEMPLARY OR PUNITIVE DAMAGES, REGARDLESS OF WHETHER STARLINK WAS INFORMED OR WAS AWARE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, AND REGARDLESS OF WHETHER CLAIMS ARE ASSERTED BASED ON CONTRACT, STATUTE, TORT, STRICT LIABILITY, NEGLIGENCE, OR OTHER LEGAL OR EQUITABLE CLAIM OR THEORY PROVIDED, EXCEPT IF AND TO THE EXTENT THAT ANY LIMITATION VIOLATES APPLICABLE MANDATORY LAW THAT THE PARTIES CANNOT DEROGATE FROM BY WAY OF CONTRACT. THE EXCLUSION FOR NEGLIGENCE DOES NOT APPLY TO PERSONAL INJURY. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT THE LIABILITY OF EITHER PARTY FOR DEATH OR PERSONAL INJURY CAUSED BY THAT PARTY’S NEGLIGENCE OR THE CONSEQUENCE OF WILLFUL MISCONDUCT, FRAUD, GROSS NEGLIGENCE OF THAT PARTY.
ASSUMPTION OF RISK. YOU AGREE THAT YOUR USE OF THE SERVICES AND THE STARLINK KIT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. SERVICES ARE NOT SUITED OR INTENDED AS A MISSION-CRITICAL OR SAFETY-OF-LIFE SERVICE.
General. Customer agrees to comply with all laws and regulations applicable or related to the performance of obligations under this Agreement.
Privacy, Data Protection and Personal Data. Starlink processes personal information as described in its Starlink Privacy Policy, as amended from time to time. For the purpose of providing Services, Starlink may generate, collect, use, process and store your Personal Data (if applicable) in accordance with the General Data Protection Regulation [Regulation (EU) 2016/679] and other applicable laws and regulations, in the current version. Starlink has implemented appropriate technical and organizational security measures to ensure that Personal Data can only be accessed by authorized personnel for legally authorized purposes, to protect Personal Data stored or transmitted against accidental or unlawful destruction, accidental loss or alteration, or unauthorized or unlawful storage, processing, access or disclosure, and to ensure the implementation of a security policy with respect to the processing of Personal Data. Personal Data are the personal information that you provide to Starlink or that Starlink generates, collects, uses, processes and stores, if applicable and as the case may be, about you while providing the Services. These are: name, address, title, mobile telephone number (“Master Data”), data connection data records including Traffic Data and geographical position data (“Location Data”), top-up records, credit card or debit card details, billing records, copies of e-mails including your e-mail address, and records of the Starlink Customer Support Team enquiries made by you.
Privacy. Starlink processes personal information as described in its Starlink Privacy Policy, as amended from time to time.
Acceptable Use Policy. You agree not to use, or permit others to use, the Services in ways that (a) violate any applicable law or applicable regulation, (b) violate the Starlink Acceptable Use Policy, or other policies available on the Starlink Customer Portal, (c) infringe the rights of others, or (d) interfere with the users, Services, or Starlink Kit of the Starlink network or other networks. You are responsible for complying with the terms for any third-party services (e.g., video streaming or gaming apps) that you subscribe to using Starlink Services.
International Trade Laws. You must comply with all applicable International Trade Controls in the context of this Agreement, including applicable export control, economic sanctions, customs/import, anti-money laundering, and anti-corruption laws and regulations. You acknowledge that you are only authorized to access Services at the location identified on your Order or otherwise authorized by Starlink, and you will not divert the Starlink Kit or Services to any other locations, or to users or for uses that are prohibited under International Trade Controls.
Modifications to Starlink Products & Export Controls. Starlink Kits and Services are commercial communication products. Off-the-shelf, Starlink can provide communication capabilities to a variety of end-users, such as consumers, schools, businesses and other commercial entities, hospitals, humanitarian organizations, non-governmental and governmental organizations in support of critical infrastructure and other services, including during times of crisis. However, Starlink is not designed or intended for use with or in offensive or defensive weaponry or other comparable end-uses. Custom modifications of the Starlink Kits or Services for military end-uses or military end-users may transform the items into products controlled under U.S. export control laws, specifically the International Traffic in Arms Regulations (ITAR) (22 C.F.R. §§ 120-130) or the Export Administration Regulations (EAR) (15 C.F.R. §§ 730-774) requiring authorizations from the United States government for the export, support, or use outside the United States. Starlink aftersales support to customers is limited exclusively to standard commercial service support. At its sole discretion, Starlink may refuse to provide technical support to any modified Starlink products and is grounds for termination of this Agreement.
Security Measures. You acknowledge that Starlink administers and enforces cybersecurity policies and procedures to identify and respond to incidents involving Starlink data, mitigate the effects of any such incidents, document their outcomes, and notify appropriate stakeholders (including authorities and affected data subjects, as appropriate).
You agree to compensate and hold harmless Starlink against all claims, liability, damages, costs, and expenses, including but not limited to reasonable attorneys’ fees, arising out of or related to these Terms, any and all uses of your account, and your use of the Services, provided that you are responsible for the breach of these Terms.. This includes, without limitation: (a) responsibility for all such consequences resulting from actions by you or any user of your account in violation of these Terms, the Acceptable Use Policy, or any law or regulation; (b) negligent, reckless or intentionally wrongful act by you or any user of your account; and (c) any breach by you of any of the covenants contained in these Terms.
Transfers and Assignments. You may not assign, sell, or transfer this Agreement, software installed on the Starlink Kit, or access to Services without Starlink’s consent as described under Section 6.5. Unauthorized transfers or assignments will be null and void. Starlink may terminate this Agreement for cause if you attempt to transfer Services or this Agreement. If your Starlink Kit is stolen, destroyed or otherwise removed from your premises without your authorization, you must provide notice via the Starlink Customer Portal immediately, or else you may be liable for payment for unauthorized use of the Services. You are liable for any charges or fees incurred by the use of the Services and Starlink Kit by anyone else. You agree that Starlink can assign its rights and obligations under these Terms, in whole or in part, to any individual or entity we choose, at any time, in our sole discretion, and Services may be provided by one or more legally authorized Starlink affiliates. Once notified of the assignment you may terminate this Agreement according to Section 6.2, otherwise you will be deemed to have accepted the assignment.
Acts of Agency. You must create a Starlink account and enter into this Agreement for the Services in your own name. You cannot use an agent or any other representatives to purchase the Services or deal with Starlink, except where an agent or representative is (a) a household or family member, or personal caregiver, of the account holder, (b) an employee, director or officer of the account holder; or (c) any other person expressly approved by Starlink. You warrant that you have not purchased Starlink via a commercial third-party, are not acquiring the Service as part of bundled service offering provided by a commercial third-party, and have not and will not make payment to any commercial third-party in connection with the Services, except where expressly authorized by Starlink. A list of Authorized Starlink Resellers can be found in the FAQs at https://support.starlink.com/. Starlink reserves the right to seek information from you confirming these affirmations. Failure to follow the terms of this Section is a breach of this Agreement that may result in the termination of the Agreement for non-compliance.
For Services provided to, on, or in orbit around the planet Earth or the Moon, this Agreement and any disputes between us arising out of or related to this Agreement, (“Disputes”) will be governed by and construed in accordance with the laws of Portugal, and subject to the exclusive jurisdiction of Portuguese courts. The European Commission provides an online dispute resolution platform available at the following address: https://ec.europa.eu/consumers/odr/. You may also make a compliant via the Livro de Reclamações Eletrónico. For Services provided on Mars, or in transit to Mars via Starship or other spacecraft, the parties recognize Mars as a free planet and that no Earth-based government has authority or sovereignty over Martian activities. Accordingly, Disputes will be settled through self-governing principles, established in good faith, at the time of Martian settlement.
Customer Support. Customer support is available for the Services and the Kit on the Starlink Customer Portal and https://support.starlink.com/. You acknowledge and agree that Customer support provided over the phone may be recorded for training and quality purposes. You may submit claims by telephone at +351 800 450 048. Starlink does not charge any fee for calls to customer support but standard calling rates may apply depending on your telephone provider.
Severability. If any term of this Agreement is to any extent invalid, illegal, or incapable of being enforced, such term shall be excluded to the extent of such invalidity, illegality, or unenforceability; all other terms hereof shall remain in full force and effect.
Eligibility. You must be at least 18 years old (or the legal age of majority in your jurisdiction of residence) to enroll in Services.
Records. You should keep copies of these Terms and any sales receipt or other materials relevant to your purchase of the Starlink Kit and Services for your records. Starlink reserves the right to substitute, change, cancel, or add to any part of these Terms. Starlink will notify you prior to making material changes in accordance with applicable laws. Visit the Starlink Customer Portal for the most current Terms.
Electronic Delivery Policy, Customer Consent, and Notices. You consent to receive all agreements, updates, disclosures, policies, notices, and other information (collectively, “Notices”) provided by Starlink or its affiliates via paper and/or electronic delivery at Starlink’s sole discretion. Starlink may deliver or display Notices to you by email or pop-up window, or by posting a message on the Services or the Starlink Customer Portal. You may receive periodic texts, emails, or other communications from Starlink, such as notices regarding expiration of your account and changes to these Terms.
No Waiver. No waiver by Starlink of any breach of these Terms will be a waiver of any preceding or succeeding breach. No waiver by Starlink of any right under these Terms will be construed as a waiver of any other right. Starlink will not be required to give notice to enforce strict adherence of these Terms. A waiver must be provided in writing by an authorized representative of Starlink to be effective.