Many questions are answered within our support topics, but if you cannot find the information you are looking for, or are still experiencing issues, the Starlink support team is staffed 24/7 in multiple languages to help.
Customers can contact support by creating a support ticket describing your issue. Our support team will reply either via message or by calling the phone number on your account as soon as possible.
Starlink registered offices listed online and on invoices are not staffed by customer support representatives and do not handle customer support inquiries, including deliveries or returns. Any customer support inquiries should be directed through Starlink.com or the Starlink app as described above.
All orders placed on Starlink.com are shipped directly to the customer. No intermediaries besides local logistics partners (DHL Express, Post Office, etc) will serve as pickup locations.
If you have a complaint about your Starlink kits or services, we want to help resolve it as quickly as possible. You can file a complaint using any of the following methods:
Open a ticket:
The fastest way to receive a resolution is to log in to your Starlink account on the Customer Support Portal and submit a Customer Support Request that describes your issue and desired resolution. Include "Consumer Complaint" in the subject line of your ticket request. Use the Claim Form by completing the form and attaching the PDF to your Customer Support Request. After you submit the claim form, a copy of the form will be available in the Messages section of your user account. A unique claim number will be assigned to your claim in the Customer Support Portal and emailed to you.
By email:
Send an email describing your issue and desired resolution to starlinkresolutions@spacex.com . Please include "Consumer Complaint" and your Starlink account number in the subject line of your email. Where applicable, include the following: (i) explain how and when the problem first arose; (ii) describe any safety issues and/or personal injury or property damage that has occurred; (iii) describe in detail any monetary compensation to which you believe you are entitled; (iv) attach any documents or photographs that support/illustrate the problem. Use the Claim Form by attaching it to your email. After we receive your email, a unique claim number will be assigned to your claim in the Customer Support Portal.
By mail:
Please send a detailed letter describing your problem and desired resolution to the following address:
Starlink Chile SpA
Miraflores 222
Piso 28
Santiago, Chile
Include "Consumer Complaint" and your Starlink account number in the subject line of your letter. Include the Claim Form.
By telephone:
You may also submit claims by telephone at +56 2 3304 8769. If you choose to call, please follow the instructions of the automated telephone system and we will return your call as soon as we can.
If you choose to submit a complaint, we will need a detailed description of your concern and the best way to contact you so that we can investigate and respond.
Once we receive a claim, we will notify you within five business days if we accept the claim in whole or in part, or if we reject it. If appropriate, we will include a deadline for the definitive solution of the situation that gives rise to your claim.
Please consult the regulations available at https://www.bcn.cl/leychile/navegar?i=1048887&f=2013-08-17 or the information on the SUBTEL website at https://www.subtel.gob.cl/.