Last updated: May 1, 2023
As mentioned in our other privacy disclosures the privacy laws of certain US states require us to provide some information about our data processing practices to its residents, including the rights that may be available to residents of those states upon the effective dates of the state laws and regulations. This Notice supplements our Starlink Privacy Policy by explaining your privacy rights if you are a resident from these states and includes our Notice at Collection under California law. However, this Privacy Notice does not reflect our collection, use or disclosure of personal information where an exception under the applicable state law applies.
a) What We Collect, Who We Collect Personal Information From, and How We Use It
We have set out below the categories of personal information we have collected about California residents in the past 12 months as well as the sources, business or commercial purposes, and categories of third parties with whom we disclose the personal information. We collect this information directly from California residents who use our website or subscribe for our services. If a California resident uses their organization’s Starlink subscription, we may collect some of this information from their organization. We may also collect some information about a California resident’s interests and preferences from a third-party source where they or their organization make such information publicly available, such as on their organization’s public website.
| Category of personal information | Corresponding reference to category of personal information under CCPA definition of personal information (Cal. Civ. Code § 1798.140(o)(1)) | Business or commercial purposes for which information was collected | Category of third parties with whom we disclose the personal information | Retention Period |
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Service providers that process personal information solely on our behalf and which are subject to data security measures | For the life of your account plus two years. |
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Same as above | For the life of your account plus two years. |
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Same as above. As defined by applicable law we may have “shared” the Website technical data category of personal information with advertising and social networks for the business or commercial purpose of assisting us with marketing and advertising of Starlink services |
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N/A |
While our standard practice is to retain personal information for the retention periods stated in the above chart, there may be scenarios where we need to retain certain personal information for longer periods of time. We may need to retain personal information for longer periods of time if we have a legal right or obligation to continue to retain your information, such as in the event of a potential dispute or to ensure proper enforcement of our terms and agreements.
b) Your Rights
As a California resident, you have the following rights regarding personal information we collect, use, share, and disclose about you, specifically:
Right to Access and Data Portability – you have the right to request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, and share.
Right to Delete – you have the right to request that we delete personal information that we collect from you, subject to applicable legal exceptions.
Right to Correct – you have the right to request that we correct inaccurate personal information that we maintain about you, subject to applicable legal exceptions.
Right to Limit the Use and Disclosure of Sensitive Personal Information – you have the right to instruct a business to limit its use or disclosure of your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by you in your request for those goods and services and to perform certain activities permitted by the CCPA. Please not that Starlink does not use or disclose sensitive personal information for any purposes other than those necessary to provide the relevant services or as permitted by the CCPA.
Right to Opt Out of Sale or Sharing of Personal Information:
You also have the right to “opt-out” of the “sale” or “sharing” of your personal information to or with “third parties” (as those terms are defined by applicable law). We do not sell personal information, so there is no need to opt-out of the sale of your personal information. However, we may disclose your personal information to third parties for the purpose of tracking the effectiveness of our advertising on third-party websites and platforms, and for cross-context behavioural advertising as set forth in the chart above. In the event your personal information is subject to such activity, you have the right to opt out of this type of disclosure by clicking on the Privacy Preferences link, which can be found in the footer links at the bottom of the Starlink website. We do not have actual knowledge that we sell or share the personal information of minors under 16 years of age.
In order to exercise these rights, please see Section 3.
Please note that you will not be discriminated against in any way by virtue of your exercise of the rights listed in this Notice which means we will not deny goods or services to you, provide different prices or rates for goods or services to you, or provide a different level or quality of goods or services to you.
If you are a resident of Virginia, Colorado, Utah, Connecticut, or another US state with applicable laws and regulations, our Starlink Privacy Policy applies to you. Additionally, please note that you also have the right to access, correct, and delete your personal information (as described above). In addition to these rights, to the extent we partake in such activities, you may have the right to opt out of the processing of your information for purposes of (a) targeted advertising, (b), the sale of your personal information; or (c) profiling in furtherance of decisions that produce legal or similarly significant effect concerning you.
If we use or disclose your personal information to third parties for the purpose of targeted advertising, you have the right to opt out of this type of disclosure by clicking on the Privacy Preferences link, which can be found in the footer links at the bottom of the Starlink website
You will not be discriminated against in any way by virtue of your exercise of the rights listed in this Notice which means we will not deny goods or services to you, provide different prices or rates for goods or services to you, or provide a different level or quality of goods or services to you.
Please note that, depending on where you live, you may not have all the rights listed above. To exercise any of these rights, please see Section 3 below.
To submit a request to exercise the right to access, correct, or delete, please submit a request, with the details you would like to access, correct, or delete, by email to privacy@spacex.com and include “Request to Access, Correct, or Delete” in the subject line, or by mail to ATTN: Privacy/Legal, Space Exploration Technologies Corp., 1 Rocket Road, Hawthorne, CA 90250. Please note that we may deny certain requests, or only fulfill some in part, as permitted or required by law. For example, if you request to delete personal information, we may retain personal information that we need to retain for legal purposes.
We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.
We may need to verify your identity, and/or ask you to confirm your request. If you have a Starlink account, we will ask that you verify your identity by logging into your account to confirm your request. If you do not have an active Starlink account, we may request additional information to complete the verification process. If we deny your request, we will explain why.
You can designate an authorized agent to make a request on your behalf if you sign a written declaration that you authorize the authorized agent to act on your behalf.
If you use an authorized agent to submit a request, please have the authorized agent take the following steps in addition to the steps described above: (1) Mail a notarized copy of your written declaration authorizing the agent to act on your behalf to the address listed below (we will reimburse you for the costs of notarizing the declaration and mailing it to us if you provide a receipt showing the costs paid and they are reasonable); and (2) Provide any information we request from you to verify your identity and that you provided the authorized agent permission to submit a request on your behalf.
Appeals. If you are not satisfied with the resolution of your request, you might have the right to appeal our decision. Our written response to your request will include information about any right to appeal.
If you have questions or concerns regarding our privacy policy or practices, you may contact us using the following details:
Email address: privacy@spacex.com
Postal address: ATTN: Privacy/Legal, Space Exploration Technologies Corp., 1 Rocket Road, Hawthorne, CA 90250