Privacy Policy

Last updated May 1, 2023

We don’t knowingly sell your personal information, but we still have to tell you what we collect from you and how we use it. We may update this policy from time to time. Your continued use of this site indicates your agreement to the updated terms. If you use the Starlink services through your organization’s subscription, please ask your organization’s administrator for information about how we process your personal information.

1. What Personal Information Do We Collect?

   Depending on how you interact with our website, we may collect the following personal information about you, which we have grouped together as follows:

   Click here to learn more.

   • Identity Data, which may include first name, last name, title.
   • Contact Data, which may include delivery/service address, email address, and phone numbers.
   • Profile Data, which may include username and password, purchases or orders made by you, customer service requests, your interests, preferences, feedback and survey responses; and preferences in receiving marketing and non-marketing communications from us.
   • Financial Data, which includes payment card details.
   • Transaction Data, which includes details about payments to and from you and other details of products and services you have purchased from us.
   • Website Technical Data, which includes the following information if you use our online portal and services: Internet protocol (IP) address, browser type and version, time zone setting and location, (discussed further below), browser plug-in types and versions, operating system and platform, and the ways in which you use or interact with our online portal and services.
   • Customer Technical Data, which includes data about throughput delivered to you over time, service connectivity, latency, quality metrics, sky obstruction data, device orientation and location, WiFi quality metrics, WiFi device information, and the public IP address information assigned to you over time.
   • Location Data (not precise geolocation), which includes your general location in order to provide you with the appropriate goods and services.
   • Communication Information, which may include audio, electronic, or visual information, any data in any files uploaded, emailed or otherwise provided by you, the contents of your communications with us, whether via e-mail, social media, telephone or otherwise, and inferences we may make from other personal information we collect.

2. How Do We Collect Your Personal Information?

   We may collect your personal information from the following sources:

   Click here to learn more.

   • We May Collect Your Personal Information Directly from You – For example, if you register for an account, or request or purchase products, services, or information from us.

   • We May Also Collect Personal Information from Third Parties – For example, we may work with business partners, subcontractors, advertising networks, analytics providers, and search information providers, who may provide us with personal information about you.

   • Through Cookies and Other Online Tracking Technologies – We and our service providers operating on our behalf collect information about your activity, or activity on devices associated with you, on our sites and applications, using tracking technologies such as cookies, Flash cookies, pixels, tags, software development kids, application program interfaces, device identifiers and Web beacons. Additional information about tracking technologies and their uses can be found at: http://www.Cookiepro.com. This tracking data may be used for several different purposes, including for example, to:

     • Provide useful features to simplify your experience when you return to our sites and applications (for example, remembering your shipping information for future product purchases);
     • Deliver relevant content and targeted advertising based on your preferences, usage of our services and location;
     • Monitor, evaluate and optimize the use and operation of our sites and applications; and
     • Analyze traffic on our sites and on the sites of third parties.

   • We may collect information whether or not you are logged in or registered to an account, and we may associate this tracking data with your subscriber account (if you have one), in which case we will treat it as personal information. Service providers that collect tracking data on our behalf may provide an opportunity for you to choose not to be tracked online. The use of such tracking information by a third party depends on the Privacy Policy of that third party. We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.

   • We do not advertise third-party products and services on our websites, but we do advertise Starlink services on third-party websites, social media platforms and other applications. Those third party websites and applications may also collect information about your activity on our websites and applications, or devices associated with you, Tracking data collected by our advertising websites and platforms help us determine what ads we may use on the platforms and help us analyze improvements to our advertising strategy.

   • Cookie Categories. Our website using first party and third party cookies to provide you services and resources you may have requested while on our website. We classify these cookies in the following categories:

     • Strictly necessary cookies – used for providing the services, applications, and other essential functionalities of our website.
     • Functional cookies – used in limited ways to enable our website to provide enhanced functionality and personalization. If you do not allow these cookies then some or all of these services may not function properly.
     • Performance Cookies – used to count visitor traffic to our site so that we can measure and improve the performance of our website. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor performance metrics.
     • Targeting Cookies – used by us and our advertising partners to track the effectiveness of specific ads on third-party properties to Starlink customer orders. Our third party advertising partners may use these cookies to build a profile of your interests in order to show you relevant ads on other websites and platforms. They do not directly store personal information about you, but they may uniquely identify your browser and internet device. If you do not allow these cookies, you will experience much less targeted advertising.

     You have control over the personal information you wish for us to collect through cookies and other tracking technologies and have the ability to choose your preferences with regard to our use of cookies and technologies in your interactions with our website. Depending on your location, you may have the ability to adjust your preferences in a variety of ways. For example, you may be presented with a notice upon your first visit to our website asking you to choose your preferences. You may also adjust your preferences at any time on our website by clicking on the Privacy Preferences link at the bottom of the page. Most browsers also provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of our website may not be available, or some functionality may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings.

3. How and Why Do We Use Personal Information?

   To the extent permitted by applicable law, we may use your personal information:

   Click here to learn more.

   • For the specific business purposes related to the goods and services we provide;
   • To process and deliver customer orders;
   • To manage payments, fees and charges;
   • To manage our relationship with customers, such as communicating with them about our goods and services, providing customer service, and notifying them of changes to our terms or privacy policy;
   • To administer and protect our business and services, including troubleshooting, and performing data analysis, testing, system maintenance, support, reporting and hosting of data;
   • To detect, prevent, or otherwise address fraud, security or technical issues, including by monitoring and enforcing compliance with our terms of use, appropriate use policies, and privacy policies;
   • To defend our interests in the event of a dispute;
   • To comply in good faith with applicable laws, legal processes, and lawful government requests;
   • To understand what may be of interest to a customer;
   • To deliver relevant news, offers and other content to a customer and measure and understand the effectiveness of the content;
   • To ask and enable a customer to take a survey; and
   • To use data analytics to debug, optimize, and improve our products and services, marketing, customer relationships and experiences.

4. With Whom Do We Share Personal Information?

   We may share your personal information with the following categories of people:

   Click here to learn more.

   • Our Service Providers: We may share your personal information with our affiliates and service providers for the purposes we outline above. For example, we may rely on service providers to host and maintain our online services, perform backup and storage services, process payments, transmit communications, and perform advertising or analytics services.
   • Government or Law Enforcement Agencies, Regulators and Professional Advisors: Where required by applicable law, we may also need to transfer your personal information to government or law enforcement agencies and regulators (e.g., tax authorities, courts, and government authorities).
   • Organizations Involved in Business Transfers: If we sell, merge or reorganize our company, we expect that the personal information that we have collected will be transferred to the surviving or acquiring entity in accordance with applicable law.

   We may also share your personal information with third parties based on your request or written consent to do so.

   As a Starlink services customer, you may share information with third parties (for example, when you send an email or communicate with a third-party website). In this context, we are not sharing personal information; you are using our service to share data and we are merely connecting you to the Internet.

5. How Do We Protect Personal Information?

   We implement technological, physical and administrative procedures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information. We encrypt information sent via the Starlink services to and from your Starlink equipment.

   Although we endeavour to keep information secure, we cannot guarantee that our security measures will prevent every unauthorized attempt to access, use or disclose personal information. We maintain procedures to deal with any suspected breach of personal information, and we will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Your Privacy Rights

   You may have legal rights to access, update, or erase certain personal information that we have about you, or restrict or object to how we use it. If you have such rights and you make a legitimate request, we will do what you request. To exercise these rights, please contact us using the details in the “Contact Us” section below. For your security, we may need to request specific information from you to help us make sure the request is coming from you and not someone who has no right to receive it. For more information regarding rights that may be applicable to you, please review your country-specific policy:

   • If you are a resident of a US state that affords you certain rights with regard to your personal information, our US State Privacy Notice also applies to you. Please note that the US State Privacy Notice only applies in those states that have a comprehensive privacy law, such as California, Colorado, Virginia, Connecticut, and Utah.
   • If you are located in the European Economic Area, the United Kingdom, or Switzerland (collectively “EEA+”), our EEA+ Privacy Notice also applies to you.
   • If you are located in Mexico, our Mexico Privacy Notice applies to you.
   • If you are located in Brazil, our LGPD Privacy Notice also applies to you.

   To opt-out of marketing communications please email us at privacy@spacex.com or by following the instructions included in the email or text correspondence. Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you withdraw your consent or object to processing, or if you choose not to provide certain personal information, we may be unable to provide some or all of our services to you.

7. Children’s Privacy

   We do not knowingly collect or solicit any personal information from children under the age of 16. In the event that we learn that we have collected personal information from a child, we will promptly take steps to delete that information. If you are a parent or legal guardian and think your child has given us their personal information, you can email us at privacy@spacex.com or contact us using the information listed in the “Contact Us” section below.

8. Data Retention

   We will retain your personal information for as long as necessary to fulfill the purposes for which it has been collected or any longer retention period required by law. Starlink account information is generally retained for the life of the account + 2 years, unless a longer retention period is required by law.

9. Third-Party Websites

   We are not responsible for the practices employed by any websites or services linked to or from our website, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing personal information to third parties, since any personal information disclosed will be subject to the applicable third party’s privacy policy.

10. Contact Us

    Email: privacy@spacex.com

    Postal Mail: Space Exploration Technologies Corp., Attn: Privacy/Legal, 1 Rocket Road, Hawthorne, CA 90250