For those affected by the severe flooding in Indonesia and Sri Lanka in the aftermath of Cyclone Ditwah, Starlink is providing free service to new and existing customers through the end of December 2025. We’re also working with the Indonesian government to rapidly deploy terminals and restore connectivity to the hardest-hit areas on Sumatra, as well as with the Sri Lankan government to provide additional assistance.

• For existing active customers, no action is needed. We are proactively applying free service credits to your account.

• For currently suspended or paused customers, we are also applying free service credits, enabling you to reactivate and utilize the service credit during this time period.

• For new customers in the impacted areas, we will provide you with free service as well. After you purchase and activate, please create a support ticket mentioning "Indonesia Flood Support" or "Sri Lanka Flood Support."

You can view existing credits through the billing tab in your account.

Please note: these service credits do not apply to Enterprise customers.