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Starlink shop does not have the item I need. What do I do?


Most Starlink hardware can be purchased directly from the Starlink Shop. However, some items—such as replacement parts—may only be ordered through Starlink Customer Support. These include:

  • Power Supply AC Cable
  • Router AC Cable

Additional Notes:

  • Ensure that the appropriate hardware is selected before ordering.
  • Some parts are not sold separately, such as the Gen 3 PoE Injector.
  • The Gen 2 Mesh Router can be purchased from the Starlink Shop to replace a Gen 2 main router, subject to inventory availability.
  • For installation accessories like grommets and bolts, we recommend visiting your local hardware store for additional parts if needed.

Can't find what you're looking for? Contact Support.

    Starlink shop does not have the item I need. What do I do? - Starlink Help Center