Below is a list of alerts from your Starlink device that may appear in your Starlink app, along with suggested actions to potentially resolve the issue. These alerts are triggered if the specific condition occurs at least once within a 15-second window and will persist as long as they remain active. Alerts may be contributing factors to some connection issues although not all active alerts will impact quality of service; some alerts are simply advisory.
ACTIVATE STARLINK NOW
Definition: Your Starlink is online in its "free data" grace period, and its service will be cut off if the terminal is not activated within the designated timeframe.
Suggested Action: Up to 60 minutes of free data. Activate your Starlink now to continue service.
DATA USAGE LIMIT REACHED
Definition: Your Starlink service has been currently disabled because it has reached its data limit
Suggested Action: Tap the alert to configure Starlink WiFi and restore internet access.
DETERMINING LOCATION
Definition: Your Starlink is looking for GPS signal. This may take up to 15 minutes.
Suggested Action: Don't unplug your Starlink during this time. Please note, third-party metal mounts that wrap around the terminal’s base enclosure, or placing the terminal directly on metal, may impact GPS performance and are not supported. For additional guidance on different mounting options, click here.
MANUAL UPDATE REQUIRED
Definition: Your Starlink requires a manual update in order to get back online.
Suggested Action: Please perform a manual software update for your Starlink in order to connect to the internet.
NO ACTIVE SUBSCRIPTION
Definition: Your Starlink is not associated with an active account.
Suggested Action: Please activate or resume your Starlink service.
OPTED INTO PRIORITY DATA
Definition: You have opted in to receive overage data for your Starlink.
Suggested Action: Tap the alert to view and manage data usage.
POOR CABLE CONNECTION
Definition: Negotiated Ethernet speed between Starlink dish and Router indicates poor cable connection. Potential cable damage.
Suggested Action: Try unplugging and plugging back in the cables from your Starlink and the Router. Make sure the connectors are free of moisture and debris. If the alert continues to show after these steps, tap the alert and follow the instructions.
POOR WIFI SIGNAL
Definition: Device has poor WiFi signal. Internet performance may be impacted.
Suggested Action: Move closer to your router for a better connection.
RECENT INTERRUPTIONS
Definition: Starlink is online and performance has been healthy over the last minute. However, it looks like your Starlink has experienced elevated packet loss in the last 15 minutes.
Suggested Action: No immediate action needed. This issue may be due to extreme weather, a temporary network issue, or obstructions.
ROAMING PERIOD EXPIRED
Definition: Your Starlink has been outside of it's registered country for too long.
Suggested Action: Return to your registered country address on your account or update your registered address to your new location to resume service.
SERVICE OUTAGE
Definition: Starlink services or Starlink.com is experiencing an outage.
Suggested Action: Your area is currently experiencing a service outage. We are working to quickly get this resolved.
SOFTWARE OUTDATED
Definition: Your Starlink's software is very old and cannot connect to satellites.
Suggested Action: Please review the shop along with contact Starlink support for replacement options.
STARLINK DISABLED WHILE MOVING
Definition: Your Starlink is moving too fast in accordance to its stationary policy. Your service plan only allows service while Starlink is stationary.
Suggested Action: In-motion use is only supported for users with Starlink Roam/Mobile services.
STARLINK DISCONNECTED
Definition: Your Starlink is unplugged or rebooting.
Suggested Action: Please ensure your Starlink is completely plugged in or await reboot to complete.
STARLINK MOVING TOO FAST
Definition: Starlink has detected high-speed movement not currently supported by your service plan.
Suggested Action: Slow down to resume service.
STARLINK OBSTRUCTED
Definition: Your Starlink is partially obstructed. This can cause outages that will be most noticeable during video calls and online gaming.
Suggested Action: For best performance, make sure your Starlink has a completely clear view of the sky.
STARLINK OVERHEATED
Definition: Your Starlink has shut down due to a high temperature.
Suggested Action: Please allow your Starlink to cool down. Your Starlink will reconnect after cooling down.
STARLINK ROUTER HARDWARE ISSUE
Definition: There appears to be an issue with the Ethernet ports on your Starlink Router.
Suggested Action: Please reach out to Starlink support for replacement options.
UNEXPECTED LOCATION
Definition: Your Starlink is not in the correct expected location.
Suggested Action: Ensure your Starlink is in its correct location related to its service address & service plan.
UPDATE REQUIRED
Definition: Your Starlink's software is out of date.
Suggested Action: Your Starlink will download the latest software within the next 24 hours. If the download finishes before 3am, your Starlink will reboot automatically to apply this update. You can also update immediately from the app when the download completes. To ensure your Starlink can download the latest software, please keep it powered with a clear view of the sky.
WIFI CONFIGURATION REQUIRED
Definition: Your Router is requiring WiFi setup before accessing the internet.
Suggested Action: Tap the alert to configure Starlink WiFi and restore internet access.
UNSUPPORTED SOFTWARE VERSION
Definition: Your Starlink needs an update to restore connectivity.
Suggested Action: Make sure your Starlink has a clear view of the sky to receive the over-the-air update. Your Starlink will download the latest software and reboot to install.
SLOW ETHERNET
Definition: Ethernet link agree on best speed compatible between devices. When this is below optimal speed you will be notified, signifying potential cable or connection issue.
Suggested Action: Ensure cable is Cat5e or higher alongside Ethernet port is set to auto-negotiate at 1000 Mbps; lower categories may not support higher speeds.
Inspect all connections are ensure fully in place
Connect with a different device to see if issues persist
Restart devices by power cycling the router, unplugging connected device, waiting for 30 seconds before plugging back in
POWER SUPPLY THERMAL THROTTLING
Definition: The power supply is exceeding its upper safety thermal threshold, causing your Starlink to throttle itself to reduce power draw and cool down.
Suggested Action: Ensure the power supply is installed in a well-ventilated location, away from external heat sources. If the issue persists, consider relocating the power supply to a cooler area and power cycle the Starlink system.
ACTUATOR MOTOR STUCK
Definition: For Starlink actuated devices (those that automatically position themselves), the actuator motor is jammed and unable to align the Starlink antenna to the desired angle, potentially causing reduced performance or connectivity issues.
Suggested Action: Phyiscally inspect the Starlink to ensure there is no debris or obstruction preventing movement. If no visible issues are found, further assistance from Starlink Support may be required.
MAST NOT VERTICAL
Definition: For actuated Starlink devices, the Starlink alignment system cannot align the antenna to the desired angle because the mast is more than desired degrees from vertical, which may cause poor performance or connectivity issues.
Suggested Action: Physically check that the Starlink terminal mast is vertical and the terminal mount is securely installed. Adjust the mount if necessary to ensure the mast is vertical.
DISABLED ROAM RESTRICTED
Definition: The Starlink device is being georestricted after roaming for too long in a country that is not the roaming terminal's home country.
Suggested Action: Move the Starlink device to its home country and ensure it is powered on and active for at least 24 hours to resume service.
DISABLED MOVING TOO FAST
Definition: The Starlink device is moving faster than the configured policy allows, and service has been disabled.
Suggested Action: Update the service plan to one which supports higher speeds.
DISABLED UNKNOWN LOCATION
Definition: The Starlink system cannot determine the user's location accurately, possibly due to GPS issues or incorrect service address settings.
Suggested Action: Ensure the service address is correctly set in the Starlink account and verify that the device is in a supported service area. Escalate if needed.
DISABLED NO ACTIVE SERVICE LINE
Definition: The Starlink device does not have an active service line, resulting in disabled service.
Suggested Action: Verify the account status and ensure that the service plan is active. If necessary, contact Starlink Support for further assistance.
DISABLED TOO FAR FROM SERVICE ADDRESS
Definition: The Starlink device is stationary and more than 30 km away from its registered service address, causing service disruption.
Suggested Action: Update the service address in the Starlink account or consider a Mobile (Roam) plan for use away from the registered location.
DISABLED NO SERVICE IN OCEAN
Definition: The Starlink device is in an ocean cell without a plan that supports ocean use, resulting in disabled service.
Suggested Action: Opt into a plan that supports ocean use, such as Maritime, if applicable.
DISABLED BLOCKED COUNTRY
Definition: The Starlink device is in a country where Starlink service is legally or regulatory restricted.
Suggested Action: Relocate the Starlink device to a country where service is supported.
DISABLED DATA USAGE EXCEEDED QUOTA
Definition: You have exceeded your data quota, resulting in restricted service.
Suggested Action: Opt into additional data if the plan supports it.
DISABLED CELL IS DISABLED
Definition: The Starlink device is in a cell that does not receive service due to network management decisions or technical limitations.
Suggested Action: Relocate the device to an area with active Starlink coverage.
DISABLED UNKNOWN LOCATION
Definition: The Starlink system cannot determine the your location accurately.
Suggested Action: Ensure the service address is correctly set and verify the device is in a supported service area. Reach out to Starlink Support if the issue persists.
DISABLED UNSUPPORTED VERSION
Definition: The Starlink device's software version is no longer supported by the network.
Suggested Action: Ensure the device is updated to the latest software version.
DISABLED ACCOUNT DISABLED
Definition: Your account is disabled, possibly due to an inactive subscription or account issues.
Suggested Action: Verify the account status and ensure the subscription is active. Contact Starlink Support for further assistance if needed.
POWER DISCONNECT DETECTED
Definition: The Starlink system reports this alert when recovering from an unexpected power disconnect.
Suggested Action: If the alert persists, check the power source to the power supply and ensure all cable connections to the power supply and Starlink are secure
POP CHANGE
Definition: The Starlink point of presence (PoP) has changed, resulting in a new IP address assignment for the region.
Suggested Action: You may need to reboot your Starlink or third-party equipment to get back online. If the alert persists and performance is affected for more than 30 minutes, further assistance may be required.
SOFTWARE UPDATE REBOOT PENDING
Definition: The Starlink device has downloaded a software update and is scheduled to reboot at 3 AM local time +/- 30 minutes to apply the update.
Suggested Action: If you prefer the update to occur at a different time, you can manually reboot the device via the dashboard or app to apply the update at your convenience.
DATA OVERAGE RATE LIMITED
Definition: The Starlink is rate limited as it is out of priority data.
Suggested Action: Add more data by topping up or enabling automatic top-up.
UNABLE TO ALIGN
Definition: The Starlink device is installed in a location where it cannot align the antenna to the desired angle, potentially causing poor performance or connectivity issues.
Suggested Action: For actuated Starlink devices, inspect the installation to ensure the motor functions correctly by stowing and unstowing the Starlink from the Starlink app. For flat mount (un-actuated) models, ensure the Starlink is securely attached to a horizontal surface.
HIGH TIME OBSTRUCTION
Definition: The Starlink device is experiencing significant obstructions, leading to frequent service interruptions.
Suggested Action: Use the "Check for Obstructions" tool in the Starlink app to identify and address obstructions. Consider relocating the Starlink to a location with a clearer view of the sky or removing any physical obstructions.
THERMAL SHUTDOWN
Definition: The Starlink device has reached the maximum temperature threshold and has stopped service to cool down.
Suggested Action: Ensure the Starlink device is installed in a well-ventilated location, away from external heat sources. Service will resume once the device cools to a nominal operating temperature.
THERMAL THROTTLING
Definition: The Starlink device is operating at a reduced performance level to prevent overheating, as it is approaching its maximum temperature threshold.
Suggested Action: Ensure the device is in a well-ventilated area, away from direct sunlight or other heat sources. If possible, relocate the device to a cooler location to maintain optimal performance.
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