For Local Priority and Global Priority plans, we are committed to providing 99.9% uptime during each complete billing period, accounting for all outages lasting longer than one minute. If a Starlink terminal fails to meet this threshold, we will credit 20% of the recurring line and data fees for that billing period.

Applies to:

• Starlink Standard, Starlink Performance (Gen 1), and Starlink Performance (Gen 2) on Global Priority and Local Priority plans. For service lines with multiple user terminals (UTs), the credit per failing UT will be calculated as 20% of the total recurring service line and data fees divided by the number of UTs on that line.

Exclusions and Conditions:

• Not applicable to Starlink terminals on data pools.
• Not valid for outages occurring while the UT is in power save mode, undergoing a software update, or using rate-limited service beyond its data allowance.
• Valid globally where Starlink service is active.
• Valid only when the Starlink terminal is powered on with an unobstructed view of the sky.
• Valid for Starlink Standard when properly aligned (≤5° error), and for Starlink Performance (Gen 2) when tilted less than 20°.
• Starlink automatically detects qualifying outages, which are viewable in your account. If an outage is not automatically detected, users must submit a support ticket within 14 calendar days of the event, including the exact UTC time window and a description of the issue. Starlink will review and apply credit if appropriate.
• For SLA purposes, an outage is defined as a period when the Starlink terminal cannot send or receive pings from servers at a Starlink Point of Presence.