If you are impacted by the wildfires in Los Angeles, California or need to enable rapid assistance for responding to communities affected by them, Starlink is offering free service until February 10th.

• For new customers, we are providing free service through February 10th, 2025 for customers in the affected region who purchase through starlink.com/residential or who activate their retail kit through starlink.com/activate and select the "Disaster Relief" service plan.
• For existing customers, we are proactively providing a one-month service credit to all current customers in the affected region (see map below). ​

Please follow @Starlink on X and continue to check back here for updates as we work with local response teams on further opportunities to help.

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How to access the Disaster Relief service plan

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Existing customers

No action is required, as we have proactively applied a one month service credit to your account. You can see the service credit on your account under the billing tab.

If you are currently cancelled or paused, we have also applied a credit for the amount of your previous service plan, enabling you to reactivate and utilize the service credit during this time period.

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New customers - How to purchase from Starlink.com

Customers who are looking to purchase a kit from Starlink.com and access the free service option can take the following steps

1. Go to starlink.com/residential
2. Enter your address and click “Order Now”
3. Select the “Disaster Relief” service plan and check out

Note: Only service areas impacted by the LA wildfires will display the “Disaster Relief” service option. If you do not see the $0 option, your area is not eligible. If you believe this is in error, please contact support.

Please note: a Starlink kit is currently required to access this free service. If you do not already have a Starlink kit, you will need to purchase one from starlink.com/residential or an authorized retailer such as Best Buy or Home Depot.

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New customers - How to activate kits purchased from a retailer:

Customers who have a Starlink from a retailer and are looking to activate with the free service option can take the following steps

1. Go to starlink.com/activate
2. Enter your Starlink kit identifier
3. Enter your address and click “Search”
4. Select “Residential”
5. Select the “Disaster Relief” service plan and check out
6. Repeat for each kit, if adding more than one

Note: If you need to add more than 8 kits for large-scale activation assistance for emergency response groups, please contact support requesting LA wildfire assistance.

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What if I do not have access to my account or received my Starlink kit from a 3rd party or donation?

You will need to contact Starlink Support in order to transfer the kit to a new account.

• Contact Support here.
• Select "Natural Disaster".
• Be sure to include the following information:
  • Your Starlink Kit's Serial Number (see instructions here).
  • That you received your kit from a 3rd party and would like to transfer it to a new account.
  • Who/Where you received your kit from.
  • What plan you would like to change to.

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More details

• If your Starlink kit has been impacted by the wildfires, please contact support requesting assistance to provide you with a free replacement.
• If you purchased a kit with this service plan, starting February 10th, we will move you to a paid Residential subscription, tied to the location you are using it in at that time. We will reevaluate as necessary based on conditions in the area. Starlink will notify you as the time approaches to remind you of the change.
• There may be limitations on the ability to transfer these kits or continue free service outside of the disaster region. More details will be added here as necessary.
• There are no contracts with Starlink. Starlink kits are under the same 30-day full refund return window. Read more here.  ​

 

Affected region map

See map below for affected areas eligible for the Disaster Relief service plan.

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Please follow @Starlink on X and continue to check back here for updates as we work with local response teams on further opportunities to help.