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- Help Center Home
- Account
- Billing
- Credits & Promotions
- Mobile Money - Payment Method
- What is the regulatory fee in Mexico?
- Quebec Subsidy Program
- I live in an unincorporated area, how do I ensure my sales tax is correct?
- Additional Information - Billing & Payments
- Tax Exemption
- Refunds
- How Billing Works
- Payment Issues
- Billing Issues
- Electronic Invoice (E-Invoice)
- Payment History
- Change Payment Method
- Which Factura will I receive? / Can I receive a Factura A?
- Orders
- Service Plans
- Setup & Install
- Specifications & Configuration
- Troubleshooting
Will I receive a partial refund if I ordered Starlink before a hardware discount was applied in my area?
Current customers - If you ordered within the 30-day period before a hardware discount (limited time offer) began, please reach out to Starlink Customer Support by submitting a support ticket for further assistance. (If you need help in creating a support ticket, please navigate to this FAQ)
New customers - If you are looking to order Starlink, please go to Starlink.com, enter your address, and click “Order now”.
- If the price matches the discounted price on Starlink.com, you are in an eligible region.
- If you see the non-discounted price, you are not in an eligible region.
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