Starlink is transforming regional transportation by providing high-speed, reliable internet to The Landline Company, a leader in integrating luxury motorcoach services with major airline networks. The Landline Company offers scheduled ground connections as part of passengers' air itineraries, often allowing Transportation Security Administration clearance at local airports to skip security at busy hubs like Chicago O'Hare and Philadelphia.
By substituting short-haul flights with efficient, low-emission ground options, The Landline Company restores access to underserved areas while maintaining a seamless, airline-branded experience. Starlink ensures uninterrupted digital access for apps, entertainment, and work tools throughout the journey, turning onboard Wi-Fi into a core element of customer trust and satisfaction.
With over a dozen routes operational across hubs in Denver, Philadelphia, Minneapolis, Toronto, and Chicago—and more expansions planned—Starlink supports rapid scaling, enabling independent installation, monitoring, and management across the fleet.
CHALLENGE
Prior cellular-based connectivity systems fell short in delivering consistent performance, creating hurdles for passengers and operations alike. Unreliable service, especially outside urban zones, resulted in spotty coverage, sluggish speeds averaging just 10 Mbps down, and cumbersome logins that sparked complaints. This undermined the premium promise of seamless airline integration, while bandwidth limits made multi-passenger streaming or productivity nearly unfeasible. Maintenance issues, including dual SIM setups and slow vendor support, added operational drag, complicating growth in a model reliant on digital continuity for real-time tracking and passenger engagement.
IMPACT
Starlink's Wi-Fi has elevated The Landline Company's onboard experience, shifting from inconsistent cellular reliance to high-performance connectivity that supports growth, reduces costs, and enhances passenger loyalty. The Landline Company’s brand-new fleet of Prevost H3-45 motorcoaches, each featuring luxury interiors and ultra-fast, free Wi-Fi powered by Starlink, ensures reliable access in rural stretches, enabling smooth digital transitions and operational insights across expanding routes.
Nick Johnson, VP of Commercial for the Landline Company, said: “Starlink is helping us redefine what premium regional travel looks like. Our customers can now stream, work, or check a flight status with the same reliability they’d expect at home. It’s not just better internet, it’s a better journey.”
Enhanced Passenger Continuity: Starlink provides stable links for airline apps, streaming, and work, maintaining a consistent journey from start to finish.
Improved Operational Oversight: Starlink enables real-time vehicle tracking and telemetry, enhancing control and on-time performance independent of cellular coverage.
Elevated Customer Experience: By eliminating Wi-Fi inconsistencies, Starlink transforms connectivity from a source of complaints into a fundamental feature that drives satisfaction and business expansion.
33%
Of previous complaints tied to Wi-Fi reliability, now reduced to near-zero
53%
Reduction in per-vehicle connectivity costs
300 Mbps
Average download speeds, up from prior speeds of 10 Mbps
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