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- Help Center Home
- Account
- Billing
- How Billing Works
- Additional FAQs - Billing
- Which Factura will I receive? / Can I receive a Factura A?
- Billing Issues
- Payment Issues
- Change Payment Method
- Credits & Promotions
- Refunds
- Payment History
- Tax Exemption
- Electronic Invoice (E-Invoice)
- Additional Information - Billing & Payments
- Mobile Money - Payment Method
- Quebec Connectivity Program
- What is the regulatory fee in Mexico?
- I live in an unincorporated area, how do I ensure my sales tax is correct?
- Orders
- Service Plans
- Setup & Install
- Specifications & Configuration
- Troubleshooting
Failure during shop check out. What do I do?
- Double check the the payment information entered is correct.
- Confirm with your financial institution the payment method is not actively being blocked.
- Try entering an alternative payment method.
For Mobile Money Starlink shop transaction, click here.
If the provided information did not resolve your issue and the payment continues to fail, please click "Contact Support" to submit a support ticket.
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